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Identifies, analyzes, and monitors issues that affect profitability, growth, and productivity.: Uses computer software for research, audit, and analysis of clinical and business data to help identify and understand opportunities to improve processes and outcomes. Selects appropriate statistical methods. Provides accurate and useful reports about potential business opportunities. Remains current on data sources and analysis tools. This position typically requires a Bachelor's and three years of clinical or financial analysis work experience in a healthcare environment. May be responsible for recommending strategic alternatives and developing operational plans.

Director Child Support Enforcement Program

Directs agency or major function of public or voluntary organization providing services in social welfare field to individuals, groups, or community: works with board of directors and committees to establish policies and programs and administers such programs. Determines policies and defines scope of services to be rendered within legislative regulations for public welfare agency functioning without board of directors. Assumes responsibility for development and administration of standards and procedures related to personnel, including staff development, budget, and physical facilities. Interprets agency purpose and program to community. Establishes and maintains relationships with other agencies and organizations in community toward meeting community needs and services. Prepares, distributes, and maintains variety of reports. Inspects agency operations and facilities to ensure agency meets standards and procedures criteria. May direct or coordinate fund raising, public relations, and fact finding or research activities. Employed in settings such as child welfare, community welfare councils, family casework, youth serving agencies, health organizations, informal education, and recreation, including scouting and y's, public welfare, and fund raising. May work in specific area of social welfare and be designated director, child support enforcement program; director, community center; director, social service; director, rehabilitation program; director, mental health agency.

Medical Top Support/Ancillary Executive

Directs activities of multiple supporting units of a hospital. Organizational units may include but are not limited to three or more of the following supporting areas: central supply, engineering, dietary, housekeeping, laundry, security, pharmacy, respiratory, physical, recreational, occupational therapy, medical records, etc. Typically reports directly to the Hospital Administrator.: Coordinates activities with those of other hospital departments. Establishes policies and procedures in cooperation with other hospital officials. Interprets and administers personnel policies and provides for training program. Reviews activities and recommends changes in, or better utilization of, facilities, services, and staff. Establishes and maintains work schedules and assignments of staff members. Authorizes purchase of supplies and equipment. Prepares and submits budget, records, reports, and statistical data.

User Support Analyst Supervisor

Supervises and coordinates activities of employees engaged in interpreting problems, providing assistance, problem-solving support, and advising computer user related to hardware, software, and systems. Assists User Support Analyst in solving non-routine software, hardware, and procedure problems. Typically requires a four-year college degree in field of specialty. Typically reports to manager level in the organization.: Talks with staff, computer users, supervisors, and managers to determine requirements for new or modified software and hardware. Writes recommendations for management review. Coordinates installation of hardware and software, and implementation of procedure changes. Interprets company policy to employees and enforces company policy and practices. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action.

User Support Analyst

Provides technical assistance, support, and advice to end users for hardware, software, and systems. Investigates and resolves computer software and hardware problems of users. Serves as a contact for users having problems using computer software, hardware, and operating systems. Determines whether problem is caused by hardware, software, or system. Answers questions, applying knowledge of computer software, hardware, systems, and procedures. May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied. Typically requires a four-year college degree in field of specialty; however, some organizations may accept equivalent education and experience combined.: Talks with co-workers to research problem and find solution. Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions. Talks to programmers to explain software errors or to recommend changes to programs. Calls software and hardware vendors to request service regarding defective products. Reads trade magazines and attends computer trade shows to obtain current information about computers. May test software and hardware to evaluate ease of use and whether product will aid user in performing work. May write software and hardware evaluation and recommendation for management review. May write or revise user-training manuals and procedures. May develop training materials, such as exercises and visual displays. May train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training. May install microcomputers, software, and peripheral equipment, following procedures and using hand tools. May conduct office automation feasibility studies, including work flow analysis, space design, and cost comparison analysis. May specialize by type of software, computer language, or computer operating system.

Computer Technical Support Specialist

Provides technical support to employees in information processing departments. Assigns and coordinates work projects, such as converting to new hardware or software. Evaluates work load and capacity of computer system to determine feasibility of expanding or enhancing computer operations. Makes recommendations for improvements in computer system. Reviews completed projects or computer programs to ensure that goals are met and that programs are compatible with other programs already in use. Trains workers in use of new software or hardware. Requires a bachelor's degree in field of specialty. Excludes paraprofessional positions.: Develops work goals and department projects. Designates staff assignments, establishes work priorities, and evaluates cost and time requirements. Reviews and tests programs written by programmer analysts or computer programmers to ensure that programs meet objectives and specifications. Consults with quality assurance analysts to ensure that program follows establishment standards. Modifies, tests, and corrects existing programs. Evaluates and tests vendor-supplied software packages for mainframe computer or microcomputers to determine compatibility with existing system, ease of use, and if software meets user needs. Enters commands into computer to place programs in production status. Inactivates, individually or in combination with, each component of computer system, such as central processing unit, tape drives, and mainframe coolers. Tests computer system to determine criticality of component loss. Prioritizes importance of components and writes recommendations for recovering losses and using backup equipment. Assists user to resolve computer-related problems, such as inoperative hardware or software. Trains workers in use of new software or hardware. Reads technical journals or manuals and attends vendor seminars to learn about new computer hardware and software. Writes project reports and documentation for new or modified software and hardware.

Arch Support Technician

Fabricates steel arch support to fit patient's foot, according to medical prescription: receives plaster cast of foot from prosthetist or podiatrist. Places protection cloth into cast and fills cast with plaster to mold model of patient's foot. Removes hardened model from cast and traces model outline on paper to use as pattern in cutting support. Selects stainless steel sheet of prescribed thickness and cuts sheet to specified dimensions, using shears, guided by pattern. Hammers steel into prescribed contours to form support and places support against plaster model to determine accuracy of fit. Splits support into front and back pieces when indicated according to prescription, using shears. Polishes support, using abrasive wheel. Glues leather to bottom of arch support to protect shoe, and rivets additional leather across top edge for foot comfort, using riveting tool.

Community Support Worker

Investigates problems of assigned community and of individuals disadvantaged because of income, age, or other economic or personal handicaps to determine needs: seeks out, interviews, and assists persons in need of agency services, under direction of professional staff, or refers persons to specific agencies for service. Visits individuals and families in their homes to explain supportive services and resources available to persons needing special assistance. Speaks before neighborhood groups to establish communication and rapport between persons in community and agency, to publicize supportive services available, and to assist in resolving problems facing community concerning housing, urban renewal, education, welfare, unemployment insurance, and crime prevention. Follows up all contacts and prepares and submits reports of activities. May maintain files and records of work activities to provide access to and retrieval of data. May work for police department for purpose of establishing communication between citizens and police officials to promote understanding of functions, purpose, and goals of police in community and assists in resolution of community problems.

Support Services Head

Manages and coordinates activities of employees engaged in administrative services such as purchasing, security, maintenance, mail and messenger services, office clerical and support services, printing, telecommunications, and cafeteria services. Studies schedules and estimates time, cost, and labor estimates for products, services, and/or completion of job assignments. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status of work activities. A bachelor's degree is typically required for carrying out the responsibilities for this job.: Analyzes department budget to identify budget needs and/or reductions, and may allocate operating budget funds. Interprets company policy to employees and enforces safety regulations. Establishes or adjusts work procedures to meet department deadlines. Recommends measures to improve methods, performance, and quality of service, and suggests changes in working conditions to increase efficiency. Analyzes and resolves work problems, or assists employees in solving work problems. Recruits, hires, trains staff, evaluates employee performance, and recommends or initiates promotions, transfers, and disciplinary action.

Technical Support Manager

Manages the resolution of technical issues for users of company products, including current and prospective clients, resellers, and professional product testing organizations. Designs, develops, and implements processes, systems, and technology to support and enhance the technical support function. Manages and develops the support teams, including hiring, professional development, and proactive project work.: Serves as a proactive liaison and support engineer to supervise level one support resolution and fix any escalated trouble tickets. Consults occasionally with users to understand and clarify their expectations of the products and communicate resolution steps and timelines. Creates and maintains a knowledge base of issues, resolutions, use cases, topologies, tricks and tips, configuration guides, FAQs, and documentation improvement suggestions. Documents all user interaction, manages trends, and reports on staff utilization. Identifies and analyzes technical trends and provides appropriate feedback to Product Management and Engineering. Identifies potential sales leads through customer usage scenarios to Product Management and Sales. Designs, installs, configures, and maintains necessary lab environment required to support products through failure replication and stress testing. Coordinates support issues for account management with sales team. Provides regular reports for management that measure the effectiveness of the technical support function. Directs, supports, and motivates the support teams to provide the highest quality service. Manages workflow, staffing, and schedules to meet operational goals, as agreed upon with management and in accordance to the budget.

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