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Retail Area Manager

Manages operations of retail stores in assigned geographic area. Supervises Store Managers. Develops and implements methods and procedures for monitoring store activities, such as sales, expenditures, progress reports, etc., in order to inform management of current status of store activities. The next organization level above the Area Manager is typically a District or Zone Manager. NOTE--ERI's findings based on sales volume.: Interprets company policy to employees and enforces safety regulations. Recruits, hires, and trains store managers to operate store according to corporate policies. Analyzes store budgets to identify needs and/or reductions, and may allocate operating budgets funds. Monitors cash flow, sales performance, inventory control, cash with sales receipts, and operating records. Ensures compliance with established security, sales, and record keeping procedures and practices. May recommend or initiate promotions, transfers, and disciplinary action. May formulate pricing policies to ensure profitability. May coordinate sales promotion activities and prepare, or supervise preparation of, merchandise displays and advertising copy. May answer customers' complaints or inquiries.

Area Development Manager

Negotiates with representatives of industrial, commercial, agricultural, or other interests utilizing electric power or fuel gas to encourage location of facilities in area served by utility: directs and coordinates activities of workers engaged in preparation of surveys and studies of prospective development area to compile information of interest to companies desirous of relocation. Analyzes compiled data and formulates methods and procedures for developing industrial areas to determine industries that would enhance developmental plan. Plans promotional sales program and advertising to promote maximum utilization of land and consumption of electric power. Contacts companies to persuade them to locate in service area.

Sales Area Manager

Manages sales activities of establishment. Directs staffing, training, and performance evaluations to develop and control sales program of area or establishment. Coordinates sales distribution by establishing sales territories, quotas, and goals. Assigns sales territory to sales personnel. Advises dealers, distributors, and clients concerning sales and advertising techniques. Analyzes sales statistics to formulate policy and to assist dealers in promoting sales. Reviews market analyses to determine customer needs, volume potential, price schedules, and discount rates, and develops sales campaigns. This position is the first level of management and may have supervisors reporting to it.: Recommends product simplification and standardization to eliminate unprofitable items from sales line. Represents company at industry association meetings to promote product. Acts as liaison between sales and other departments. Holds sales meetings. Analyzes and controls expenditures of division to conform to budgetary requirements. Assists other departments within establishment to prepare manuals and technical publications. Prepares periodic sales report showing sales volume and potential sales. May participate in product research and development.

Utility Complaints Investigator

Investigates customers' bill complaints for gas and electric power service. Examines weather conditions, meter-reading schedules, meter read records, microfilm, computer printouts, accounting records, and other related sources for errors or cause of high bill. Confers with customer to explain reasons for high bill. Corrects meter-reading or billing errors. : Examines weather reports for weather conditions during billing period that might have contributed to increased use of service. Examines meter-reading schedules to determine if early readings increased billing period. Reviews meter books, microfilm, computer printouts, and machine accounting records for errors causing high bill. Orders tests to detect meter malfunctions. Confers with customer in person, by telephone, or dictates correspondence to explain reasons for high bill. Prepares forms required for correction of meter-reading or billing errors.

Utility Clerk Locator

Responds to telephone requests for information concerning location of underground utility distribution lines. Informs construction contractors and others excavating near company installations of buried line locations to prevent safety hazards and damage to company equipment, utilizing plat and distribution line maps.: May update maps to indicate extensions and revisions of utility distribution lines within specified jurisdiction. May relay telephone reports of gas emergencies to specified personnel or radio customer service requests to mobile service crews. May issue tools and parts used by company work crews.

Utility Worker Manufactured Buildings

Performs a variety of tasks in the manufacture of mobile homes and travel trailers.: Tends woodworking and metalworking machines to cut and shape wood and metal parts. Cuts, shapes, and assembles parts, using hand tools and power tools. Installs parts, household appliances, furnishings, and fixtures, using hand tools and power tools. Trains inexperienced workers. Assists, relieves, or substitutes for other labor positions in the plant.

Utility Worker Film Processing

Performs variety of tasks to assist or substitute for other workers in photofinishing laboratory.: Sorts prints according to size and order number to facilitate handling. Tends automatic cutting machine that cuts roll into individual prints. Tends automatic film developing machine that develops and fixes image on film. Removes prints from print developer rinse tray and tends drum-type drier that dries prints. Prepares daily production sheet, noting quantity and kind of work performed.

Investigator Utility Bill Complaints

Investigates customers' bill complaints for gas and electric power service. Examines weather conditions, meter-reading schedules, meter read records, microfilm, computer printouts, accounting records, and other related sources for errors or cause of high bill. Confers with customer to explain reasons for high bill. Corrects meter-reading or billing errors. : Examines weather reports for weather conditions during billing period that might have contributed to increased use of service. Examines meter-reading schedules to determine if early readings increased billing period. Reviews meter books, microfilm, computer printouts, and machine accounting records for errors causing high bill. Orders tests to detect meter malfunctions. Confers with customer in person, by telephone, or dictates correspondence to explain reasons for high bill. Prepares forms required for correction of meter-reading or billing errors.

Airport Utility Worker

Services aircraft, working as member of crew, performing any combination of following tasks: directs incoming and outgoing aircraft near terminal area to assist pilot's maneuvering of aircraft, using visual hand or light signals. Operates service vehicles to replenish fuel, water, and waste system chemicals and to remove liquid waste. Cleans exterior or interior of aircraft, using portable platform, ladders, brushes, rags, waterhose, and vacuum. Positions and removes boarding platform to unload or load aircraft passengers. Unloads and loads luggage and cargo from aircraft, using tow truck with luggage carts. Traces lost baggage for customers and prepares lost baggage claims.

Evaluator Special Needs

Assesses type and degree of disability of special needs children to aid in determining special programs and services required to meet educational needs. Reviews referrals of children having or suspected of having learning disabilities, mental retardation, behavioral disorders, or physical disabilities to determine evaluation procedure. Confers with school or other personnel and scrutinizes records to obtain additional information on nature and severity of disability. Observes student behavior and rates strength and weakness of factors such as rapport, motivation, cooperativeness, aggression, attention span, and task completion. : Selects, administers, and scores variety of preliminary tests to measure individual's aptitudes, educational achievements, perceptual motor skills, vision, and hearing. Reports findings for staff consideration in placement of children in educational programs. May test preschool children to detect learning disabilities and recommend follow-up activities, consultation, or services. May administer work-related tests and review records and other data to assess student vocational interests and abilities. May specialize in evaluating student readiness to transfer from special classes to regular classroom and in providing supportive services to regular classroom teacher.



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