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Banking Head of Retail Banking

Directs and coordinates, through subordinate managerial personnel, activities of retail consumer products and services division. Scope of responsibilities typically include new accounts, branch operations, customer service, marketing, personal banking, private banking, and tellers. Acts under authority and responsibility delegated by corporate executive officer. NOTE--ERI's findings based on asset size.: Coordinates activities of assigned programs, determines methods and procedures for carrying out program, and assists in interpreting policies and practices. Directs or conducts management studies, prepares workload and budget estimates for specified or assigned operations, analyzes operational reports, and submits activity reports. Develops and recommends plans for expansion of programs, operations, and financial activities. May solicit new business or participate in community or service organizations. May authorize loans of specified types and amounts when permitted by institution regulations.

Teller Supervisor

Supervises and coordinates work activities of tellers, and possibly existing and new account personnel, to ensure that duties are performed efficiently and according to financial policies and procedures. Supervises and coordinates activities of workers engaged in receiving and paying out money and keeping records of transactions in banks and similar financial institutions. Assigns duties and work schedules to workers to ensure efficient functioning of department. This job is distinguished from Head Teller as the Head Teller is a lead position where as this job is a first level supervisor. In organizations with a Lead Teller, the Lead Teller reports to the Supervisor.: Plans and develops training programs to promote customer service. May be responsible for opening the vault(s). Controls the vault cash and furnishes tellers with additional funds for cash drawer when needed; gives credit for excess cash acquired. Plans and estimates the amount of cash required; orders sufficient coin and currency based on legal requirements and customer demands. Sends mutilated or foreign currency to international bank correspondent for collection. Trains employees in customer service and banking procedures. Approves checks for payment. Adjusts customer complaints. Examines tellers' reports of daily transactions for accuracy. Consolidates and balances reports. Ensures supply of money for bank's needs based on legal requirements and business demand. May be entrusted with the combinations for a number of vaults.

Teller Head

Coordinates activities of employees engaged in receiving and paying out money and keeping records of transactions in banks and similar financial institutions. Assigns duties and work schedules to workers to ensure efficient functioning of department. Performs teller duties. Assists other tellers with difficulties encountered with customers or with checks. Assists with balancing the cash drawer if a teller is having problems; notes any differences in drawer and makes correcting entries. Is able to temporarily perform Teller Supervisor duties in his/her absence. Assists in the proper training of new tellers as required. Performs "spot audits" for Teller Supervisor. Verifies money, cash levels of other teller drawers. Reports to Teller Supervisor.: Trains employees in customer service and banking procedures. Approves checks for payment. Adjusts customer complaints. Examines tellers reports of daily transactions for accuracy. Consolidates and balances daily transactions. Ensures supply of money for financial institution's needs based on legal requirements and business demand. May allow customers access to safe deposit boxes, following specified procedures. May monitor and review financial institution's security procedures and control access to vault. May count and record currency and coin in vault.

Teller Vault

Fills orders for currency and coins for ATM machines, financial institutions, or other businesses. Counts and records cash deposits in vault. Counts currency, coins, and checks received for deposit in vault by hand and using currency-counting machine. Totals currency and checks to verify amount on deposit slip or other form. Records deposit in account record. Balances transactions for day and records results.: Removes specified amount of currency and coins from vault and places cash in bag for shipment to business or branch bank. Records amount of cash shipped. Counts and records large denomination bills, mutilated currency, and food stamps, by hand and using currency-counting machine for shipment outside institution.

Coin Teller

Sorts, counts, and wraps coins, using various machines: sorts coins according to denomination, using coin-separating machine. Removes counterfeit and mutilated coins. Feeds coins into hopper of counting machine that counts and bags them. Removes, seals, and weighs bags of counted coins. Wraps coins, using coin-wrapping machine, and places rolls of coins into bags or boxes for distribution. Records machine totals, shortages or overages, and kind and value of coins removed from circulation. Verifies totals against deposit slips or other documents and prepares coins for shipment. May sort, count, and wrap paper money by hand or machine currency sorter.

Banking Teller

Cashes checks, accepts deposits and loan payments, and processes withdrawals. May also sell saving bonds, accept payments for customer's utility bills and charge cards, process paperwork for certificates of deposit, and sell travelers' checks. May handle commercial business accounts. Keeps records of money and negotiable instruments involved in financial transactions. Enters customers' transactions into computer to record transactions, and issues computer-generated receipts.: Receives and pays out money, and keeps records of money and negotiable instruments involved in financial transactions. Receives checks and cash for deposit, verifies amount, and examines checks for endorsements. Cashes checks and pays out money after verification of signatures and customer balances. Places holds on accounts for uncollected funds. Orders daily supply of cash and counts incoming cash. Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen. Explains, promotes, or sells products or services, such as travelers' checks, savings bonds, money orders, and cashier's checks. May open new accounts. May remove deposits from, and count and balance cash in, automated teller machines and night depository. May accept utility bill and loan payments. May use office equipment to prepare checks and financial documents.

General Teller

Cashes checks, accepts deposits and loan payments, and processes withdrawals. May also sell saving bonds, accept payments for customer's utility bills and charge cards, process paperwork for certificates of deposit, and sell travelers' checks. May handle commercial business accounts. Keeps records of money and negotiable instruments involved in financial transactions. Enters customers' transactions into computer to record transactions, and issues computer-generated receipts.: Receives and pays out money, and keeps records of money and negotiable instruments involved in financial transactions. Receives checks and cash for deposit, verifies amount, and examines checks for endorsements. Cashes checks and pays out money after verification of signatures and customer balances. Places holds on accounts for uncollected funds. Orders daily supply of cash and counts incoming cash. Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen. Explains, promotes, or sells products or services, such as travelers' checks, savings bonds, money orders, and cashier's checks. May open new accounts. May remove deposits from, and count and balance cash in, automated teller machines and night depository. May accept utility bill and loan payments. May use office equipment to prepare checks and financial documents.

Banking Teller Supervisor

Supervises and coordinates work activities of tellers, and possibly existing and new account personnel, to ensure that duties are performed efficiently and according to financial policies and procedures. Supervises and coordinates activities of workers engaged in receiving and paying out money and keeping records of transactions in banks and similar financial institutions. Assigns duties and work schedules to workers to ensure efficient functioning of department. This job is distinguished from Head Teller as the Head Teller is a lead position where as this job is a first level supervisor. In organizations with a Lead Teller, the Lead Teller reports to the Supervisor.: Plans and develops training programs to promote customer service. May be responsible for opening the vault(s). Controls the vault cash and furnishes tellers with additional funds for cash drawer when needed; gives credit for excess cash acquired. Plans and estimates the amount of cash required; orders sufficient coin and currency based on legal requirements and customer demands. Sends mutilated or foreign currency to international bank correspondent for collection. Trains employees in customer service and banking procedures. Approves checks for payment. Adjusts customer complaints. Examines tellers' reports of daily transactions for accuracy. Consolidates and balances reports. Ensures supply of money for bank's needs based on legal requirements and business demand. May be entrusted with the combinations for a number of vaults.

Banking Teller Head

Coordinates activities of employees engaged in receiving and paying out money and keeping records of transactions in banks and similar financial institutions. Assigns duties and work schedules to workers to ensure efficient functioning of department. Performs teller duties. Assists other tellers with difficulties encountered with customers or with checks. Assists with balancing the cash drawer if a teller is having problems; notes any differences in drawer and makes correcting entries. Is able to temporarily perform Teller Supervisor duties in his/her absence. Assists in the proper training of new tellers as required. Performs "spot audits" for Teller Supervisor. Verifies money, cash levels of other teller drawers. Reports to Teller Supervisor.: Trains employees in customer service and banking procedures. Approves checks for payment. Adjusts customer complaints. Examines tellers reports of daily transactions for accuracy. Consolidates and balances daily transactions. Ensures supply of money for financial institution's needs based on legal requirements and business demand. May allow customers access to safe deposit boxes, following specified procedures. May monitor and review financial institution's security procedures and control access to vault. May count and record currency and coin in vault.

Banking Teller Foreign Banknotes

Buys and sells foreign currencies and drafts and sells travelers' checks, according to daily international exchange rates, working at counter in foreign exchange office. Questions patrons to determine type of currency or draft desired or offered for sale. Quotes unit exchange rate, following daily international rate sheet or computer display. Computes exchange value including fee for transaction and counts out currency.: Sells foreign and domestic travelers' checks. Prepares sales slips and records transactions in daily log. Gives information to patrons about foreign currency regulations. Prepares daily inventory of currency, drafts, and travelers' checks. Computes amounts on log sheets and reconciles totals with inventory report.

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