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Manages staff of Call Center Representatives and/or Telemarketers; focus is on staffing, training, and monitoring the production of the employees. Directs motivational sessions to improve productivity. Is required to be adept in activities of employees supervised. May report to a director, and staff typically includes supervisors in addition to Call Center Representatives and/or Telemarketing Representatives.: Studies schedules and estimates time, cost, and labor needed for completion of job assignments. Establishes or adjusts work procedures to meet productivity goals. Recommends measures to improve methods, quantity of sales, and suggests changes in working conditions to increase efficiency. May monitor calls to ensure quality standards and develop and/or supervise scripts. May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action.

Telemarketing Outbound

Solicit orders for goods or services over the telephone.

Telemarketing Executive

Directs the promotion of the telemarketing activities among customers or prospects. Plans, develops, and establishes policies and objectives of telemarketing function in accordance with strategic objectives of organization.: Confers with organization officials to plan telemarketing objectives, to develop telemarketing policies and programs, and to coordinate functions. Evaluates the market position of competing products, services, and organizations and their marketing and sales techniques. Devises marketing strategies and promotions to obtain maximum sales volume. Directs advertising and marketing campaigns. Directs all telemarketing personnel. Forecasts anticipated market sales. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. Interprets and enforces company policy and practices. Ensures the adequacy of telemarketing training programs. May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action.

Telemarketing Supervisor

Supervises and coordinates activities of Call Center Representative and/or Telemarketing Representatives who solicit orders for merchandise or services over the telephone. Studies schedules and estimates time for completion of job assignments. Monitors calls to ensure quality standards. Is required to be adept in activities of employees supervised. This position typically reports to a manger and is a first-level supervisory position.: Establishes or adjusts work procedures to meet department deadlines. Recommends measures to improve methods, quantity of sales, and suggests changes in working conditions to increase efficiency. Analyzes and resolves work problems, or assists employees in solving work problems. May compile lists of prospective clients to provide leads for additional business. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action. May supervise inbound or outbound call center representatives.

Telemarketing Specialist

Solicit orders for goods or services over the telephone.

Telemarketing Sales Manager

Solicit orders for goods or services over the telephone.

Telemarketing Representative

Solicits orders for merchandise or services over telephone. Reports to Telemarketing Supervisor. Calls prospective customers to explain type of service or merchandise offered. Quotes prices and tries to persuade customers to buy, using prepared sales talk.: Records names, addresses, purchases, and reactions of prospects solicited. Refers orders to other workers for filling. Enters data into order system. May prepare report on sales activities. May develop lists of prospects from city and telephone directories. May type report on sales activities.

Telemarketing in House Sales

Solicit orders for goods or services over the telephone.

Telemarketing Manager Inbound

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.

Telemarketing Director Inbound

Solicit orders for goods or services over the telephone.

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Telemarketing Manager

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Telemarketing Executive

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Telemarketing Specialist

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Telemarketing Representative

Telemarketing in House Sales

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Telemarketing Director Inbound

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