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Telecommunications Clerk

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

Manages and coordinates telecommunications activities concerned with planning, acquisition, design, installation, and maintenance of voice, data, and video equipment and systems for an organization. Leads and participates in studies conducted on existing communications system and equipment, such as present and projected volume of communications, effectiveness and adequacy of system, and estimated equipment replacement and maintenance costs. Coordinates engineering studies to obtain data on new equipment and systems developments in communications field and adaptability of equipment to existing system. Typically reports to director level or above and may have supervisors and/or analysts and technicians reporting to this position.: Analyzes reports, records, and recommendations to determine whether equipment should be repaired or replaced, additional equipment installed, or newly developed equipment acquired considering such factors as predicted volume of communications traffic, acquisition and installation costs, estimated improvement in efficiency and effectiveness of operations, and changes in operational procedures resulting from new system installation. Prepares recommendations for acquisition of newly developed, additional, or replacement equipment based on analyses for action by management. Approves acquisition and installation of equipment within limitations approved by management. Directs preparation of or prepares equipment specifications and floor plans for installation in offices or departments. Interfaces with vendors to arrange for bids for lease or purchase of equipment. Coordinates equipment installation and maintenance activities with operations to avoid disruptions in communications and ensure efficiency of operations.

Telecommunications Analyst

Analyzes and controls the technical architecture of Local Area Networks and Wide Area Networks. Researches, tests, evaluates, and recommends telecommunications and data network systems. Analyzes workload, including traffic and utilization trends. Interfaces with users, consultants, technical teams, and vendors for maximum guidance in determining the most appropriate type of hardware installation. Supports complex PCs and LAN/WAN networks throughout the organization. Requires advanced knowledge and experience in the area of local and wide area networking, communications, and related hardware and software. Typically requires a bachelor's degree in computer science, MIS, or equivalent, and certification in networks.: Identifies areas of operation that need upgraded equipment, such as modems, fiber optic cables, and telephone wires. Conducts survey to determine user needs. Reads technical manuals and brochures to determine equipment that meets establishment requirements. Visits vendors to learn about available products or services. Tests and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing system, using equipment such as computer terminal and modem. Analyzes test data and recommends hardware or software for purchase. Develops and writes procedures for installation, use, and solving problems of communications hardware and software. Monitors system performance. Instructs users in use of equipment, and assists users to identify and solve data communication problems. May design and develop complex software interface programs. May write technical specifications to send to vendors for bid. May oversee or assist in installation of communications hardware. May perform minor equipment repairs.

Telecommunications Officer

All communications equipment operators not listed separately.

Telecommunications Director

Directs telecommunications activities concerned with the planning, acquisition, design, installation, and maintenance of voice, data, and video equipment and systems for an organization. Directs studies to be conducted on existing communications system and equipment, such as present and projected volume of communications, effectiveness and adequacy of system, and estimated equipment replacement and maintenance costs. Oversees engineering studies to obtain data on new equipment and systems developments in communications field and adaptability of equipment to existing system. Typically reports to a Top Officer and supervises Telecommunications Manager.: Reviews and approves recommendations to determine whether equipment should be repaired or replaced, additional equipment installed, or newly developed equipment acquired considering such factors as predicted volume of communications traffic, acquisition and installation costs, estimated improvement in efficiency and effectiveness of operations, and changes in operational procedures resulting from new system installation. Approves acquisition and installation of new equipment. Directs preparation of equipment specifications and floor plans for installation in offices or departments. Interprets and implements company policies, and develops operating procedures to facilitate operations. Conducts management studies, collecting and interpreting economic and statistical data to prepare budget estimates, determine workload, personnel, and equipment requirements, and to forecast future needs. Audits department operations.

Telecommunications Engineer

Researches, develops, designs, and tests communications systems and equipment. Conducts studies on communications systems and equipment, such as present and projected volume of communications, effectiveness and adequacy of system, and estimated equipment costs. Performs engineering studies to obtain data on new equipment and systems developments in communications field and adaptability of equipment to existing system. A degree in engineering is required. Excludes supervisory and paraprofessional positions.: Analyzes reports, records, and recommendations to determine whether equipment should be repaired or replaced, additional equipment installed, or newly developed equipment acquired, considering such factors as predicted volume of communications traffic, acquisition and installation costs, estimated improvement in efficiency and effectiveness of operations, and changes in operational procedures resulting from new system installation. Prepares recommendations for acquisition of newly developed, additional, or replacement equipment based on analyses for action by management. Prepares equipment specifications and floor plans for installation in offices or departments. Contacts vendors to arrange for bids for lease or purchase of equipment. Approves acquisition and installation of equipment within limitations approved by management. Coordinates equipment installation and maintenance activities with operations to avoid disruptions in communications and ensure efficiency of operations.

Telecommunications Repairer

All communications equipment operators not listed separately.

Telecommunications Operator

Provide information by accessing alphabetical and geographical directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.

Telecommunications Consultant

All communications equipment operators not listed separately.

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Telecommunications Clerk

Telecommunications Manager

Telecommunications Analyst

Telecommunications Officer

Telecommunications Director

Telecommunications Engineer

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