TECHNICAL SUPPORT SPECIALIST Salary

Technical Support Specialist

Provides technical support to employees in information processing departments. Assigns and coordinates work projects, such as converting to new hardware or software. Evaluates work load and capacity of computer system to determine feasibility of expanding or enhancing computer operations. Makes recommendations for improvements in computer system. Reviews completed projects or computer programs to ensure that goals are met and that programs are compatible with other programs already in use. Trains workers in use of new software or hardware. Requires a bachelor's degree in field of specialty. Excludes paraprofessional positions.: Develops work goals and department projects. Designates staff assignments, establishes work priorities, and evaluates cost and time requirements. Reviews and tests programs written by programmer analysts or computer programmers to ensure that programs meet objectives and specifications. Consults with quality assurance analysts to ensure that program follows establishment standards. Modifies, tests, and corrects existing programs. Evaluates and tests vendor-supplied software packages for mainframe computer or microcomputers to determine compatibility with existing system, ease of use, and if software meets user needs. Enters commands into computer to place programs in production status. Inactivates, individually or in combination with, each component of computer system, such as central processing unit, tape drives, and mainframe coolers. Tests computer system to determine criticality of component loss. Prioritizes importance of components and writes recommendations for recovering losses and using backup equipment. Assists user to resolve computer-related problems, such as inoperative hardware or software. Trains workers in use of new software or hardware. Reads technical journals or manuals and attends vendor seminars to learn about new computer hardware and software. Writes project reports and documentation for new or modified software and hardware.

Technical Support Specialist Comp

Provides technical support to employees in information processing departments. Assigns and coordinates work projects, such as converting to new hardware or software. Evaluates work load and capacity of computer system to determine feasibility of expanding or enhancing computer operations. Makes recommendations for improvements in computer system. Reviews completed projects or computer programs to ensure that goals are met and that programs are compatible with other programs already in use. Trains workers in use of new software or hardware. Requires a bachelor's degree in field of specialty. Excludes paraprofessional positions.: Develops work goals and department projects. Designates staff assignments, establishes work priorities, and evaluates cost and time requirements. Reviews and tests programs written by programmer analysts or computer programmers to ensure that programs meet objectives and specifications. Consults with quality assurance analysts to ensure that program follows establishment standards. Modifies, tests, and corrects existing programs. Evaluates and tests vendor-supplied software packages for mainframe computer or microcomputers to determine compatibility with existing system, ease of use, and if software meets user needs. Enters commands into computer to place programs in production status. Inactivates, individually or in combination with, each component of computer system, such as central processing unit, tape drives, and mainframe coolers. Tests computer system to determine criticality of component loss. Prioritizes importance of components and writes recommendations for recovering losses and using backup equipment. Assists user to resolve computer-related problems, such as inoperative hardware or software. Trains workers in use of new software or hardware. Reads technical journals or manuals and attends vendor seminars to learn about new computer hardware and software. Writes project reports and documentation for new or modified software and hardware.

Technical Support Specialist Computer

Provides technical support to employees in information processing departments. Assigns and coordinates work projects, such as converting to new hardware or software. Evaluates work load and capacity of computer system to determine feasibility of expanding or enhancing computer operations. Makes recommendations for improvements in computer system. Reviews completed projects or computer programs to ensure that goals are met and that programs are compatible with other programs already in use. Trains workers in use of new software or hardware. Requires a bachelor's degree in field of specialty. Excludes paraprofessional positions.: Develops work goals and department projects. Designates staff assignments, establishes work priorities, and evaluates cost and time requirements. Reviews and tests programs written by programmer analysts or computer programmers to ensure that programs meet objectives and specifications. Consults with quality assurance analysts to ensure that program follows establishment standards. Modifies, tests, and corrects existing programs. Evaluates and tests vendor-supplied software packages for mainframe computer or microcomputers to determine compatibility with existing system, ease of use, and if software meets user needs. Enters commands into computer to place programs in production status. Inactivates, individually or in combination with, each component of computer system, such as central processing unit, tape drives, and mainframe coolers. Tests computer system to determine criticality of component loss. Prioritizes importance of components and writes recommendations for recovering losses and using backup equipment. Assists user to resolve computer-related problems, such as inoperative hardware or software. Trains workers in use of new software or hardware. Reads technical journals or manuals and attends vendor seminars to learn about new computer hardware and software. Writes project reports and documentation for new or modified software and hardware.

Technical Support Specialist Help Desk

Provides technical support to employees in information processing departments. Assigns and coordinates work projects, such as converting to new hardware or software. Evaluates work load and capacity of computer system to determine feasibility of expanding or enhancing computer operations. Makes recommendations for improvements in computer system. Reviews completed projects or computer programs to ensure that goals are met and that programs are compatible with other programs already in use. Trains workers in use of new software or hardware. Requires a bachelor's degree in field of specialty. Excludes paraprofessional positions.: Develops work goals and department projects. Designates staff assignments, establishes work priorities, and evaluates cost and time requirements. Reviews and tests programs written by programmer analysts or computer programmers to ensure that programs meet objectives and specifications. Consults with quality assurance analysts to ensure that program follows establishment standards. Modifies, tests, and corrects existing programs. Evaluates and tests vendor-supplied software packages for mainframe computer or microcomputers to determine compatibility with existing system, ease of use, and if software meets user needs. Enters commands into computer to place programs in production status. Inactivates, individually or in combination with, each component of computer system, such as central processing unit, tape drives, and mainframe coolers. Tests computer system to determine criticality of component loss. Prioritizes importance of components and writes recommendations for recovering losses and using backup equipment. Assists user to resolve computer-related problems, such as inoperative hardware or software. Trains workers in use of new software or hardware. Reads technical journals or manuals and attends vendor seminars to learn about new computer hardware and software. Writes project reports and documentation for new or modified software and hardware.

Technical Publications Manager

Manages and coordinates activities of workers engaged in preparation and layout of a technical publication and ensures the quality and timely delivery of required material. Studies materials to determine most effective form of presentation and number and type of illustrations required, in accordance with specifications and accepted standards of composition, limitations of equipment, and available funds. Activities include, but are not limited to, various media types, such as desktop publishing, documentation manuals and software, electronic publishing, illustrations, marketing materials and activities, repair guides and manuals, sales materials, software presentations, translations, users manuals, and related materials. Supervisory levels may report to this position. : Coordinates technical liaison services between management, production department, sales department, and customers with newly developed techniques or practices in processing company products, and to inform customers of new types, specifications, and end-uses of products. Confers with production department managers to assist in specific classification of products from quality assurance position, report on new product or process technology of competitors, and to discuss new specifications required by customers. May direct investigation of customer complaints regarding quality, tolerances, specifications, and delivered condition of products. Records, analyzes, and informs concerned personnel of production quality assurance, and sales departments of status and disposition of customer complaints and claims. Negotiates settlement of claims for which company is responsible, within limits prescribed by management. May survey potential markets to increase sales.

Research & Development Manager (Non-Technical)

Manages research and development staff and programs with improvement and cost reduction ideas and the introduction of products, processes, and services. Recommends potential of new, or ways to improve existing products, processes, and services. Research is not highly technical in nature and does not require advanced studies in engineering, science, or math. Typically reports to the Research & Development Director and has the Research & Development Supervisor reporting to this position.: Researches products, processes, and/or services of comparable competitors. Reviews and evaluates research results and makes appropriate recommendations to management. Keeps management informed on progress of projects. Develops and monitors project budgets and schedules. Controls research expenditures within approved budget limitations. Reviews and evaluates research results. Prepares reports on progress and recommends the addition, expansion, or discontinuance of projects or programs. May recruit, hire, and train department staff, evaluate staff performance, and develop goals and objectives for staff.

Manager Research & Development (Non-Technical)

Manages research and development staff and programs with improvement and cost reduction ideas and the introduction of products, processes, and services. Recommends potential of new, or ways to improve existing products, processes, and services. Research is not highly technical in nature and does not require advanced studies in engineering, science, or math. Typically reports to the Research & Development Director and has the Research & Development Supervisor reporting to this position.: Researches products, processes, and/or services of comparable competitors. Reviews and evaluates research results and makes appropriate recommendations to management. Keeps management informed on progress of projects. Develops and monitors project budgets and schedules. Controls research expenditures within approved budget limitations. Reviews and evaluates research results. Prepares reports on progress and recommends the addition, expansion, or discontinuance of projects or programs. May recruit, hire, and train department staff, evaluate staff performance, and develop goals and objectives for staff.

Research & Development Supervisor (Non-Technical)

Supervises employees engaged in research and development. Coordinates research and development activities to meet the organization's need for improvement, cost reduction, and introduction of new products and processes. Required to be adept in activities of employees supervised. Research is not highly technical in nature and does not require advanced studies in engineering, science, or math. Typically reports to Research and Development Manager (Non-Technical) and is a first level supervisor in the organization.: Reviews and evaluates research results and makes appropriate recommendations to manager. Prepares reports on progress and recommends the addition, expansion, or discontinuance of projects. Assists in preparing department budget and schedules, and controls research expenditures within approved limitations. Analyzes and resolves work problems, or assists employees in solving work problems. May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action.

Technical Writers Supervisor

Supervises and coordinates activities of workers engaged in preparation and layout of a technical publication and ensures the quality and timely delivery of required material. Studies materials to determine most effective form of presentation and number and type of illustrations required, in accordance with specifications and accepted standards of composition, limitations of equipment, and available funds. Activities include, but are not limited to, various media types such as desktop publishing, documentation manuals and software, electronic publishing, illustrations, marketing materials, repair guides and manuals, sales materials, software presentations, translations, users manuals, and related materials. This position typically reports to a manager and is the first level of supervision in the organization.: Coordinates technical liaison services between management, production department, sales department, and customers with newly developed techniques or practices in processing company products, and to inform customers of new types, specifications, and end-uses of products. Prepares mockup for use by other workers in preparing pages. Marks or edits copy to incorporate printing instructions and editorial changes. Routes artwork to correction and reproduction. Routes editorial material for production. Reviews finished material for format, accuracy, and general appearance. Submits proofs for final review and routes corrected copy for printing or production. Plans technical drawings to supplement copy.

User Support Analyst Supervisor

Supervises and coordinates activities of employees engaged in interpreting problems, providing assistance, problem-solving support, and advising computer user related to hardware, software, and systems. Assists User Support Analyst in solving non-routine software, hardware, and procedure problems. Typically requires a four-year college degree in field of specialty. Typically reports to manager level in the organization.: Talks with staff, computer users, supervisors, and managers to determine requirements for new or modified software and hardware. Writes recommendations for management review. Coordinates installation of hardware and software, and implementation of procedure changes. Interprets company policy to employees and enforces company policy and practices. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action.

Employment Spot

Navigation

Search Results