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Complaint Evaluation Supervisor

Supervises and coordinates activities of workers engaged in receiving telephone requests for police services: supervises work of complaint evaluation officer. Confers with workers to resolve problems when decision involving procedure or action to be taken is questionable. Performs other duties as described under supervisor.

Complaint Evaluation Officer

Evaluates telephone requests for police services and monitors alarm systems to determine urgency of requests and need to dispatch patrol car: converses with telephone caller to obtain information and respond to requests for police services. Evaluates information received to determine if patrol car should be dispatched immediately, dispatched on delayed basis, or if situation can be resolved without patrol car being dispatched. Observes light and sound signals on wall panel to monitor alarm systems of fire department, private protective agencies, citizen band radio, city hall, or other buildings. Relays information to dispatcher, radio when patrol car is to be dispatched.

Branch Operation Evaluation Manager

Examines, analyzes, and evaluates operations of individual branches of chain of restaurants, motels, or other facilities to ensure adherence to company standards and policies: travels from branch to branch and visually checks physical structures and surroundings, noting degree of maintenance provided or required and unusual wear and tear. Notes condition of furniture, linens, and supplies and recommends replacements where necessary. Evaluates adequacy of return of investment on individual branches and alters or initiates procedures to improve service and reduce expenses. Examines books of account of individual establishment. Prepares report, summarizing findings and including recommendations for maintenance, repair, changes in operational procedures, and purchase requirements, and submits report to home office.

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Complaint Evaluation Supervisor

Complaint Evaluation Officer

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