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Develops e-commerce strategies to drive online sales growth and meet the organization's overall business goals. Develops Internet/extranet strategies, coordinates effort across all IT functions, and provides ongoing management of e-commerce activities. Creates and maintains alignment with e-commerce business and technology planning and architecture processes. Ensures integration of strategic planning processes across e-commerce, business units, and technology.: Drives business decisions around e-commerce website designs and implementations. Recommends and participates in the implementation of improvements to e-commerce websites. Collaborates with leaders in Marketing, Office Operations, and other areas of the business to develop an e-commerce evolution strategy and business/IS roadmap. Collaborates with Vice Presidents and Directors on the definition of projects, requirements, priorities, and scope. Manages and executes a portfolio of projects within budget and on-schedule. Ensures project documentation is developed and maintained, including function point analysis/project estimations, project plans, issues lists, risk registers, and impact analysis. Develops business requirements and functional specifications with the assistance of business analysts and/or project leaders, or guides others to ensure these specifications are developed. Report status formally to project sponsors and stakeholders on a regular basis. Updates business/IS roadmaps as needed. Serves as subject matter expert for business processes facilitated by the e-commerce applications. Manages, develops, and evaluates direct reports as assigned. May manage the analysis and selection of vended software products that support the e-commerce strategy.

e-Commerce Strategy Manager

Manages new online initiatives and channels to profitably maximize the growth of online sales and meet the organization's overall business goals. Develops Internet/extranet strategies and coordinates effort across all IT functions. Manages all functions of the e-commerce site including, but not limited to, performance, customer evaluations, e-mail marketing campaigns, pricing, and payments.: Recommends, develops, and implements strategies to drive online sales via affiliate marketing, search engine optimization, pay-per-click, and/or other marketing initiatives. Manages the daily maintenance of websites ensuring content is dynamic, interesting, and up-to-date. Collaborates with others to resolve technical issues and make updates and improvements to the website. Develops customer service policies and procedures to ensure consistent and outstanding user experiences. Develops and implements online marketing and e-mail campaigns that build awareness of the company brand, drive customer loyalty, generate traffic to the website, and achieve targeted ROI. Creates and maintains brand awareness and recognition programs. Establishes benchmarks to measure success and ROI. Analyzes online marketing, e-mail marketing, and website user behavior to recommend improvements to site performance, marketing programs, and customer experiences. Trains and coaches internal staff to assist with content management. Manages, develops, and evaluates direct reports as assigned. May identify and negotiate contracts and rates for external resources and partnerships to support the development of online systems.

Cash Manager

Manages, monitors, and reports on cash management transactions, reports on cash operation activities, and executes borrowing/investment transactions. Oversees daily cash operations, all aspects of cash planning, and funds transfer operations for the organization. Reviews, prioritizes, and monitors daily work for cash management staff. Oversees the organization's bank reconciliation processes, ensuring that all reconciliations are processed and completed by the monthly deadline dates. Evaluates cash operations to ensure accuracy, timeliness, adherence to the organization's policies and controls, and consistency with business needs. Develops strategic plans to improve efficiency and effectiveness within the department.: Approves and posts journal entries related to investments and cash transfers. Reviews and approves daily cash balancing and cash forecasting for accuracy and timeliness. Reviews month-end bank reconciliations prepared by staff. Ensures adequate availability on lines of credit for daily cash needs. Analyzes daily cash variance reports for trends, forecasting, and performance. Evaluates new banking products and services. Ensures compliance with internal controls, policies, and procedures. Oversees administration of all corporate bank accounts. Prepares and reports feedback for management with regards to bank deposits, cash accounts, returned checks, and credit card chargebacks. Prepares month-end account reconciliations, variance analysis, and related journal entries, such as cash balances, credit card receivables, gift/merchandise card liabilities, and credit card fee accruals. Recruits, trains, develops, coaches, evaluates, and manages the cash management team which may be comprised of Accountants and Bank Card Specialists.

Commercial Real Estate Manager

Manages operation of renting, buying, and selling property for clients. Directs and coordinates activities of sales staff for commercial real estate firm. Manages associates in soliciting and servicing real estate commercial loans, and offers guidance and support to commercial real estate loan officers.: Promotes real estate services and solicits owners in order to obtain new listings. Interviews prospective clients to solicit listings. Studies property listings to become familiar with properties for sale. Accompanies prospects to property sites, quotes purchase price, describes features, and discusses conditions of sale or terms of lease. Draws up real estate contracts, such as deeds, leases, and mortgages. Ensures that all real estate transactions are handled in accordance with regulations and State law. Reviews trade journals and attends staff and association meetings to keep informed of marketing conditions, property values, and legislation that would affect real estate industry. Screens, hires, and directs the sales staff for a real estate firm. Conducts training sessions and counsels agents in professionalism, financing, and sales closings.

Information Technology Audit Manager

Manages the auditing examination and analysis of electronic data processing (EDP) records of an establishment, and prepares reports concerning documentation and operating procedures. Manages operation of reviewing data regarding material assets, net worth, liabilities, capital stock, surplus, income, and expenditures. Develops audit programs and reviews systems operations, controls, and security guidelines. Typically reports to a director and has supervisors reporting to it; however, in smaller companies the manager may be the first level supervisor over subordinate staff.: Inspects items in books of original entry to determine if proper procedure in recording transactions was followed. Reviews systems and those who have access to computerized records. Provides advice to others regarding security procedures and internal controls. Prepares EDP audit function activity reports for upper management.

Wage & Salary Manager

Manages compensation program, which may include incentive and executive compensation. Directs development and application of techniques of job analysis, job descriptions, evaluations, grading, and pricing in order to determine and convert relative job worth into monetary values to be administered according to pay-scale guidelines and policy. May report to Director of Compensation and Compensation Supervisor may report to this position.: Prepares and approves incentives and incentive plan formats. Works with management to achieve corporate goals. Analyzes company compensation policies, government regulations concerning payment of minimum wages and overtime pay, prevailing rates in similar organizations and industries, and agreements with labor unions, in order to comply with legal requirements and to establish competitive rates designed to attract, retain, and motivate employees. Recommends compensation adjustments according to findings, utilizing knowledge of prevailing rates of straight-time pay, types of wage incentive systems, and special compensation programs for professional, technical, sales, supervisory, managerial, and executive personnel. Approves merit increases permitted within budgetary limits and according to pay policies.

Advertising Manager

Manages the advertising function of the organization working with media personnel, illustrators, photographers, advertising agencies, and sales promotion and marketing departments to promote products and concepts of organizations through various advertising media. Reviews and approves media presentations. Tracks and manages research activities concerned with gathering information or statistics pertinent to planning and execution of sales promotion campaigns. A college degree in addition to sales and/or marketing experience is typically required for carrying out the responsibilities for this job. Typically reports to Advertising Director and may have supervisors reporting to this position; however, in smaller companies the manager may be the first level supervisor over subordinate staff.: Generates advertising income via the Internet through coordination with website managers. Determines promotion strategies and pricing for online advertising opportunities. Allocates advertising space to departments or products of establishment. Reviews rates and classifications applicable to various types of advertising and provides authorization. Oversees the arrangement of all advertisements. May authorize information for publication, such as interviews with reporters or articles describing phases of establishment activity. May serve as establishment representative for geographical district or department. May transact business as agent for advertising accounts. May direct preparation of special promotional features. May monitor and analyze sales promotion results to determine cost effectiveness of promotion campaign.

Media Manager

Plans and administers media programs in advertising department. Confers with representatives of advertising agencies, product managers, and corporate advertising staff to establish media goals, objectives, and strategies within corporate advertising budget. Confers with advertising agents or media representatives to select specific programs and negotiate advertising to ensure optimum use of budgeted funds and long-term contracts. Typically reports to Media Marketing Director and may direct media supervisors.: Adjusts broadcasting schedules due to program cancellations. Studies demographic data and consumer profiles to identify target audiences of media advertising. Reads trade journals and professional literature to stay informed of trends, innovations, and changes that affect media planning.

Call Center Administration Operations Manager

Manages the reporting and coordination of all system maintenance and monitoring of all call center call queues. Works closely with the call center management team to effectively create and maintain call flow technology to maximize call queue efficiency. Works closely with the operations team to ensure that adequate documentation and infrastructure is implemented and maintained. Participates, manages, and guides the ability to track and report performance and reports to senior management. Identifies quality improvement opportunities within the call center operations.: Manages effective call flows and all reporting requirements for call center. Collaborates with managers to ensure clear communication of technology functionality from a user perspective. Provides support to call center team members for day-to-day problem solving. Understands all processes, technology, and call center needs to aid in the support and troubleshooting of the implementation and ongoing operations. Provides input and recommendations with analytical insight in a concise and timely manner to support present and future operations. Works as part of a team to define and develop solutions to support the program and meet the organization's business requirements.

Consumer Loan Collection Recovery Manager

Manages the delinquency control for the organization through collection and recovery activities. Oversees all complex collection matters, managing the in-house recovery process, and managing all account forwarding and litigation functions. Establishes and enhances policies and procedures to obtain operating efficiencies and to ensure optimum effectiveness. Leads improved efficiency and effectiveness of consumer collections through implementation and use of automation and loan portfolio analytics.: Notifies cosigners regarding delinquent status of accounts. Oversees preparation and mailing of letter and notices on delinquent accounts and skip-tracing activities. Determines and recommends new repayment terms on delinquent accounts. Reviews and recommends accounts for legal action and initiates proper follow-up. Initiates and effects repossessions as authorized, advertises and negotiates prices for repairs, accepts bids, closes sales, and maintains records of action taken. Investigates and negotiates settlements on bankrupt accounts, contacts creditors, and consults attorneys as necessary. Reviews accounts to be recommended for charge-off, supervises the actual charge-off procedure, and reports to credit bureau. Reviews charge-off file periodically for possible collectability. Files necessary claims to government agencies to collect on insured loans. Retains working knowledge of the Fair Debt Collection Act, the Consumer Credit Collection Act, and State and Federal laws applying to collection activities. Manages the growth and development of collection and recovery staff.

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