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Banking Head of Retail Banking

Directs and coordinates, through subordinate managerial personnel, activities of retail consumer products and services division. Scope of responsibilities typically include new accounts, branch operations, customer service, marketing, personal banking, private banking, and tellers. Acts under authority and responsibility delegated by corporate executive officer. NOTE--ERI's findings based on asset size.: Coordinates activities of assigned programs, determines methods and procedures for carrying out program, and assists in interpreting policies and practices. Directs or conducts management studies, prepares workload and budget estimates for specified or assigned operations, analyzes operational reports, and submits activity reports. Develops and recommends plans for expansion of programs, operations, and financial activities. May solicit new business or participate in community or service organizations. May authorize loans of specified types and amounts when permitted by institution regulations.

Head of Retail Banking

Branch Store Manager

Manages and coordinates activities of personnel involved in performing internal operations in department, plant or branch store. Prepares work schedules and assigns duties to operations personnel to ensure efficient operation of department or branch. Audits accounts, records of proof, and certifications to ensure compliance of workers with established standard procedures and practices. Typically reports to a director and may have supervisors reporting to this position.: Compiles required and special reports on operating functions of department or branch. Interviews, selects, and hires new employees. Directs employee training to improve efficiency and ensure conformance with standard procedures and practices. Verifies workers' count of incoming cash shipments. Controls supply of money on hand to meet branch's daily needs and legal requirements. Conducts staff meetings of operations personnel, or confers with subordinate personnel to discuss operational problems or explain procedural changes or practices. May be designated according to type of financial operations supervised.

Retail Store Manager (Revenue)

Manages daily operations of a retail store engaged in selling specific lines of merchandise, such as groceries, meat, liquor, apparel, jewelry, or furniture; related lines of merchandise, such as radios, televisions, and household appliances; or general lines of merchandise. Formulates pricing policies to ensure profitability of store operations. Coordinates sales promotion activities and prepares or supervises preparation of merchandise displays and advertising copy. Performs and/or supervises employees engaged in taking of and controlling inventories, reconciling cash with sales receipts, keeping operating records, or preparing daily records of transactions. Plans and prepares work schedules and assigns employees to specific duties. Typically the next organization level is an Area Manager and supervisors report to this position. NOTE--ERI's findings based on revenue size.: Orders merchandise or prepares requisitions to replenish inventory on hand. Ensures compliance of employees with established security, sales, and record keeping procedures and practices. Typically accountable for controllable expenses, cash management, merchandising, and loss prevention. May hire and train store personnel and maintain employee relations.

Department Store General Manager

Directs and coordinates, through subordinate managerial personnel, activities of department store selling lines of merchandise in specialized departments: formulates pricing policies for sale of merchandise, or implements policies set forth by merchandising board. Coordinates activities of nonmerchandising departments, as purchasing, credit, accounting, and advertising with merchandising departments to obtain optimum efficiency of operations with minimum costs in order to maximize profits. Develops and implements, through subordinate managerial personnel, policies and procedures for store and departmental operations and customer personnel and community relations. Negotiates or approves contracts negotiated with suppliers of merchandise, or with other establishments providing security, maintenance, or cleaning services. Reviews operating and financial statements and departmental sales records to determine merchandising activities that require additional sales promotion, clearance sales, or other sales procedures in order to turn over merchandise and achieve profitability of store operations and merchandising objectives.

Grocery Store Department Manager

Supervises and coordinates activities of workers in department of retail store: interviews job applicants and evaluates worker performance to recommend personnel actions such as hiring, retention, promotion, transfer or dismissal of workers. Assigns duties to workers and schedules break periods, work hours, and vacations. Trains workers in store policies, department procedures, and job duties. Orders merchandise, supplies, and equipment. Records delivery of merchandise, compares record with merchandise ordered, and reports discrepancies to control costs and maintain correct inventory levels. Inspects merchandise to ensure it is correctly priced and displayed. Recommends additions to or deletions of merchandise to be sold in department. Prepares sales and inventory reports. Listens to customer complaints, examines returned merchandise, and resolves problems to restore and promote good public relations. May assist sales workers in completing difficult sales. May sell merchandise. May approve checks written for payment of merchandise purchased in department. May install and remove department cash-register-receipt tape and audit cash receipts. May perform customer service activities and be designated customer service manager. May plan department layout or merchandise or advertising display displayer, merchandise. May be designated according to department managed or type of merchandise sold as candy-department manager; toy-department manager; produce-department manager.

Liquor Store Manager

Coordinates activities of workers engaged in selling alcoholic beverages for consumption on premises: estimates and orders foodstuffs, liquors, wines, or other beverages, and supplies. Interviews, hires, trains, and discharges workers. Adjusts customer's complaints concerning service, food, and beverages. Inspects establishment and observes workers and patrons to ensure compliance with occupational, health, and safety standards and local liquor regulations. May plan and arrange promotional programs and advertisement. May hire entertainers. May be designated according to kind of establishment managed as manager, beer parlor; manager, cocktail lounge; manager, night club; manager, tavern.

Retail Store Manager (Experience)

Manages daily operations of a retail store engaged in selling specific lines of merchandise, such as groceries, meat, liquor, apparel, jewelry, or furniture; related lines of merchandise, such as radios, televisions, and household appliances; or general lines of merchandise. Formulates pricing policies to ensure profitability of store operations. Coordinates sales promotion activities and prepares or supervises preparation of merchandise displays and advertising copy. Performs and/or supervises employees engaged in taking of and controlling inventories, reconciling cash with sales receipts, keeping operating records, or preparing daily records of transactions. Plans and prepares work schedules and assigns employees to specific duties. Typically the next organization level is an Area Manager and supervisors report to this position. NOTE--ERI's findings based on years of experience.: Orders merchandise or prepares requisitions to replenish inventory on hand. Ensures compliance of employees with established security, sales, and record keeping procedures and practices. Typically accountable for controllable expenses, cash management, merchandising, and loss prevention. May hire and train store personnel and maintain employee relations.

Retail Supervisor

Supervises, coordinates, and participates in activities of salespeople, cashiers, stock clerks, and other entry-level employees who work in retail establishment. Plans and prepares work schedules and assigns employees to specific duties. Assists manager in store daily operations; in small establishments, may manage the entire sales floor during their shift; in large stores, may manage a single department such as shoes or housewares.: Ensures that store or department is kept clean and that employees are neat, well-groomed, and competent. Handles customer complaints and questions. Organizes or oversees the organization of merchandise on store or department shelves, reviews the inventory to make sure everything is in stock, and provides input for establishing the sales goals for store or department. Ensures compliance of employees with established security, sales, and record keeping procedures and practices. Recruits, hires, trains, and motivates qualified staff, evaluates employee performance, and recommends or initiates promotions, transfers, and disciplinary action. May be involved with bookkeeping and/or purchasing responsibilities. May have specialized and extensive knowledge for specialty store or department merchandise, i.e., a supervisor employed in a kitchen supply store should be knowledgeable about cooking.

Manager Retail Area

Manages operations of retail stores in assigned geographic area. Supervises Store Managers. Develops and implements methods and procedures for monitoring store activities, such as sales, expenditures, progress reports, etc., in order to inform management of current status of store activities. The next organization level above the Area Manager is typically a District or Zone Manager. NOTE--ERI's findings based on sales volume.: Interprets company policy to employees and enforces safety regulations. Recruits, hires, and trains store managers to operate store according to corporate policies. Analyzes store budgets to identify needs and/or reductions, and may allocate operating budgets funds. Monitors cash flow, sales performance, inventory control, cash with sales receipts, and operating records. Ensures compliance with established security, sales, and record keeping procedures and practices. May recommend or initiate promotions, transfers, and disciplinary action. May formulate pricing policies to ensure profitability. May coordinate sales promotion activities and prepare, or supervise preparation of, merchandise displays and advertising copy. May answer customers' complaints or inquiries.

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