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Banking Head of Retail Banking

Directs and coordinates, through subordinate managerial personnel, activities of retail consumer products and services division. Scope of responsibilities typically include new accounts, branch operations, customer service, marketing, personal banking, private banking, and tellers. Acts under authority and responsibility delegated by corporate executive officer. NOTE--ERI's findings based on asset size.: Coordinates activities of assigned programs, determines methods and procedures for carrying out program, and assists in interpreting policies and practices. Directs or conducts management studies, prepares workload and budget estimates for specified or assigned operations, analyzes operational reports, and submits activity reports. Develops and recommends plans for expansion of programs, operations, and financial activities. May solicit new business or participate in community or service organizations. May authorize loans of specified types and amounts when permitted by institution regulations.

Head of Retail Banking

Retail Supervisor

Supervises, coordinates, and participates in activities of salespeople, cashiers, stock clerks, and other entry-level employees who work in retail establishment. Plans and prepares work schedules and assigns employees to specific duties. Assists manager in store daily operations; in small establishments, may manage the entire sales floor during their shift; in large stores, may manage a single department such as shoes or housewares.: Ensures that store or department is kept clean and that employees are neat, well-groomed, and competent. Handles customer complaints and questions. Organizes or oversees the organization of merchandise on store or department shelves, reviews the inventory to make sure everything is in stock, and provides input for establishing the sales goals for store or department. Ensures compliance of employees with established security, sales, and record keeping procedures and practices. Recruits, hires, trains, and motivates qualified staff, evaluates employee performance, and recommends or initiates promotions, transfers, and disciplinary action. May be involved with bookkeeping and/or purchasing responsibilities. May have specialized and extensive knowledge for specialty store or department merchandise, i.e., a supervisor employed in a kitchen supply store should be knowledgeable about cooking.

Loss Prevention Retail Manager

Manages all aspects of organization's loss prevention activities, such as asset protection, store safety, training, and oversight of security equipment. Implements and coordinates security and theft prevention programs designed to ensure the protection of company assets and increase profitability. : Reviews reported loss events such as shoplifting, robbery or burglary, destruction or sabotage of company property, employee theft or fraud, or any other internal or external event resulting in loss of company assets. Modifies loss prevention plan to protect against repeat occurrences of loss events. Selects and trains loss prevention personnel, with emphasis on professionalism and safety. Coordinates investigations of loss events, and works with local law enforcement and other prosecuting agencies. Maintains records and reports of loss events, and monitors loss prevention department's contribution to total store shortage reduction. Prepares training materials and may provide training during new employee orientation.

Retail Area Manager

Manages operations of retail stores in assigned geographic area. Supervises Store Managers. Develops and implements methods and procedures for monitoring store activities, such as sales, expenditures, progress reports, etc., in order to inform management of current status of store activities. The next organization level above the Area Manager is typically a District or Zone Manager. NOTE--ERI's findings based on sales volume.: Interprets company policy to employees and enforces safety regulations. Recruits, hires, and trains store managers to operate store according to corporate policies. Analyzes store budgets to identify needs and/or reductions, and may allocate operating budgets funds. Monitors cash flow, sales performance, inventory control, cash with sales receipts, and operating records. Ensures compliance with established security, sales, and record keeping procedures and practices. May recommend or initiate promotions, transfers, and disciplinary action. May formulate pricing policies to ensure profitability. May coordinate sales promotion activities and prepare, or supervise preparation of, merchandise displays and advertising copy. May answer customers' complaints or inquiries.

Zone/District Retail Manager

Manages operations of retail stores in assigned district or zone. Develops and implements methods and procedures for monitoring area and store activities, such as sales, expenditures, progress reports, etc., in order to inform management of current status of store activities. Typically this job oversees Area Managers; the next level in the organization above this job is a Regional Manager. NOTE--ERI's findings based on sales volume.: Interprets company policy to Area Managers and Store Managers. Analyzes area budgets to identify needs and/or reductions, and may allocate operating budgets funds. Formulates pricing policies on merchandise according to requirements for profitability of store operations. May recruit, hire, and train Area and Store Managers, evaluate performance, and recommend or initiate promotions, transfers, and disciplinary action. May coordinate sales promotion activities. May answer customers' complaints or inquiries.

Regional Sales Manager Retail

Oversees operations of retail stores in assigned region. Manages the strategic direction of stores within the assigned region, within broad company objectives. Develops and implements short- and long-term marketing plans for sales growth. Typically this job oversees Zone or District Managers; the next level in the organization above this job is typically a Division Vice President or General Manager. NOTE--ERI's findings based on sales volume.: Monitors profit and loss and maximizes return on investment. Stimulates, motivates, and develops employees for future growth. May recruit, hire, train, evaluate Zone/District Managers' performance, and recommend or initiate promotions, transfers, and disciplinary action.

District Manager Retail

Area Manager Retail

Retail Services Director

Directs operating and nonselling services, such as building maintenance, warehousing, and payroll, in department store: controls expenditures for items, such as remodeling and repairing of building, upkeep of elevators and air-conditioning system, and repairing electrical system. Arranges for storage and display space for new merchandise. Acts as liaison for trucking company that delivers merchandise to customers. May hire and train new employees.

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