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Provides rental sales and customer service support at the time of rental and return using the company's approved sales and service techniques. Facilitates the rental process through verification and documentation of all necessary information to provide for efficient and timely rental and return.: Determines customer needs and offers all optional rental products and/or services. Prepares all rental and return documents accurately and completely. Qualifies each customer using the company's rental requirement guidelines. Offers all customers assistance with directions, maps, local area information, appropriate service information, etc. Reviews rental parameters with all customers to ensure a complete understanding of the rates, service charges, and terms and conditions of rental, and obtains customer signatures. Ensures that the return date and time on the rental agreement is accurate. Reviews all charges at the time of return. Answers the phone and greets customers entering and exiting the rental counter area. Assists customers by effectively resolving all customer service issues. Contacts and notifies customers of overdue rentals, inquires as to the expected date of return, and processes rental extensions. Maintains and updates rental agreement files and location logs. Completes, reviews, and submits various reports to supervisor. Maintains the appearance of the rental counters and areas to present a neat and orderly image. Ensures that the counter is stocked with appropriate supplies. May balance money in counter drawers, retrieve amount of money collected during shift, complete deposit slips, and deposit money.

Automobile Rental Clerk

Rents automobiles to customers. Talks with customer to determine type of automobile, location for pick up and return of automobile, and number of days needed for rental. Quotes cost of rental, based on type of automobile, daily rates, estimated mileage, and insurance coverages requested.: Examines customer's driver's license and credit card to determine validity of identification and eligibility for rental. Completes rental contract, explains rental policies and procedures, verifies credit, and obtains customer signature. Computes rental charges on returned automobile based on type of automobile, length of time, distance traveled, taxes, and other expenses, such as late charges or damage fees incurred during rental. Calls storage or service area to determine automobile availability and request delivery, and to check automobile upon return for damage and to record mileage and fuel level reading. May inspect automobile fluid levels and add fluids, such as fuel, oil, and engine coolant, to maintain automobile. May deliver automobile to customer.

Storage Facility Rental Clerk

Leases storage space to customers of rental storage facility. Informs customers of space availability, rental regulations, and rates. Assists customers in selection of storage unit size according to articles or material to be stored. Records terms of rental on rental agreement form and assists customer in completing form.: Computes rental fee and collects payment. Maintains rental status record and waiting list for storage units. Notifies customers when rental term is about to expire or rent is overdue. Inspects storage area periodically to ensure storage units are locked. Observes individuals entering storage area to prevent access to or tampering with storage units by unauthorized people. Loads film into security and surveillance cameras, records dates of film changes, and monitors camera operations to ensure performance as required. Cleans facility and maintains premises in orderly condition. May photograph customer to establish identification record.

Furniture Rental Consultant

Rents furniture and accessories to customers: talks to customer to determine furniture preferences and requirements. Guides or accompanies customer through showroom, answers questions, and advises customer on compatibility of various styles and colors of furniture items. Compiles list of customer-selected items. Computes rental fee, explains rental terms, and presents list to customer for approval. Prepares order form and lease agreement, explains terms of lease to customer, and obtains customer signature. Obtains credit information from customer. Forwards forms to credit office for verification of customer credit status and approval of order. Collects initial payment from customer. Contacts customers to encourage followup transactions. May visit commercial customer site to solicit rental contracts, or review floor plans of new construction and suggest suitable furnishings. May sell furniture or accessories salesperson, furniture.

Tool & Equipment Rental Clerk

Rents tools and equipment to customers: suggests tools or equipment, based on work to be done. Prepares rental form and quotes rental rates to customer. Starts power equipment to ensure performance prior to issuance to customer. Computes rental fee based on hourly or daily rate. Cleans, lubricates, and adjusts power tools and equipment. May drive truck or use handtruck to deliver tools or equipment to customer.

Bicycle Rental Clerk

Rents bicycles to patrons at beach, resort, or retail bicycle-rental store: explains bicycle-rental rates and conditions to customer. Issues bicycle to customer and records time of transaction. Receives returned bicycles and examines them for abuse or breakage. Computes rental charge according to elapsed time and accepts payment, imposing specified fee for damage to bicycle. Records time bicycle was returned. Prepares cash report at end of shift. Tags bicycles needing repair or service. May adjust bicycle seat to suit customer. May receive money deposit or identification, such as driver's license, as security toward return of bicycle. May explain operation of bicycle and features of certain bicycles, such as gear shifting and hand brakes, to customers.

Boat Rental Clerk

Rents canoes, motorboats, rowboats, sailboats, and fishing equipment: explains rental rates and operation of boats and equipment to customer. Assists customers in and out of boats. Launches and moors boats. Tows disabled boats to shore, using motorboat. Calculates rental payment and collects payment from customer. May make minor adjustments and repairs on motors of motorboats, such as replacing battery, using handtools. May pump water out of boats, using mechanical pump.

Deliverer Car Rental

Delivers rental cars to customers, and services them prior to delivery: sweeps out and vacuum cleans interior of rental automobile. Washes windows and exterior of automobile, using water and other cleansing compounds and cloth. Regulates tire pressure and adds gasoline and oil. Adds water to battery and radiator. Delivers automobile to customer at specified pickup point. Collects rental payment and deposit from customer; and observes that customer reads and signs rental contract. May deliver new or used automobiles to customer from automobile dealership.

Baby Stroller & Wheelchair Rental Clerk

Rents baby strollers and wheelchairs in shopping or recreation and amusement areas: explains rental terms to customers. Unfolds or pushes stroller or wheelchair from storage area. Explains to customers how to use stroller or wheelchair. Accepts cash, driver's license, or credit cards as deposit for stroller or wheelchair. Accepts rental fee and makes change. Occasionally cleans strollers and wheelchairs and inspects for damage. May adjust parts of strollers or wheelchairs to correct defect, using handtools.

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