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Provides telephone triage to member of the health plan. Advises and instructs callers on proper health care after assessing the urgency of symptoms or complaints.: Answers telephone inquiries, assesses symptoms and provides assistance to members of the health plan in accordance with established policies, procedures and protocols. Provides clinical nursing evaluation and assessment and instructs callers to seek appropriate medical care. Notifies physician on call with pertinent medical information or if consultation is deemed necessary by nurse. Provides nursing referral to appropriate and available resources, including affiliated services, affiliated medical practice or community resource. Enters data into a computerized database and forwards facsimiles to appropriate health providers. Consults and facilitates after hours communication with physicians, nurses, hospital staff and outside agencies. Communicates with pharmacies and providers to refill medications or to clarify prescriptions. Typically requires graduation from an accredited School of Nursing as a Registered Nurse with two years of hospital or public health nursing experience. May provide health insurance eligibility, pharmacy benefits, provider information, and other information to callers.

RN

Provides general nursing care to patients in hospital, nursing home, infirmary, or similar health care facility. Administers prescribed medications and treatments in accordance with approved nursing techniques. Prepares equipment and aids physician during treatments and examinations of patients. Observes patient, records significant conditions and reactions, and notifies supervisor or physician of patient's condition and reaction to drugs, treatments, and significant incidents. Requires RN license.: Takes temperature, pulse, blood pressure, and other vital signs to detect deviations from normal and determines progress of patient. May rotate among various clinical services of institution, such as obstetrics, surgery, orthopedics, outpatient and admitting, pediatrics, psychiatry, and tuberculosis. May prepare rooms, sterile instruments, equipment and supplies, and hand items to Surgeon, Obstetrician, or other medical practitioner. May make beds, bathe, and feed patients. May serve as leader for group of personnel rendering nursing care to number of patients.

Lactation RN

Develops, implements and educates patients, families, and staff on proper breast feeding techniques and lactation.: Provides consultation and instruction in basic breast feeding routines and techniques to new mothers, both inpatient and outpatient. Provides support and problem solving to patients experiencing feeding difficulty with infants. This position typically requires a valid license as a Registered Nurse and is typically certified by the International Board of Certified Lactation Consultants (IBCLC). Provides instruction, written information and demonstration of the use of various types of breast pumps and other devices. Schedules outpatient visits and provides consultation for breast feeding problems following discharge. Documents nursing interventions, patient response, effectiveness and complications. Prepares equipment and educates patient and family in proper use. Observes patient, records significant conditions and reactions, and notifies supervisor or physician of patient's condition and reaction to drugs, treatments, and significant incidents. Documents treatments and assessments in the patient’s medical record. May conduct breast-feeding education classes to the community.

Call Center Registered Nurse

Registered Nurse Call Center

Acute Dialysis Registered Nurse

Plans and provides acute dialysis patient care, related procedures, and treatments. Initiates, monitors, evaluates, and administers acute dialysis procedures and medications needed for the patient. Communicates and documents the necessary patient care plans.: Performs patient assessments, administers medications, and ensures the implementation of physician orders. Analyzes patient data including status of vascular accesses, lab work, and patient assessments and makes recommendations to the Physician. Develops short- and long-term treatment plans involving assessment, planning, implementation, evaluation, and education. Communicates with the Physician and other members of the healthcare team to interpret, adjust, and complete age-specific care for the dialysis patient to achieve treatment outcomes in keeping with established patient care standards. Collaborates with a team of Nurses to plan and deliver dialysis treatments to patients and provide patient education.

Telemetry Registered Nurse

Provides nursing care to telemetry patients in assigned care unit or department. Utilizes the nursing process to assess, plan, implement, and evaluate telemetry patient care.: Demonstrates critical thinking and performance ability and uses clinical judgment in evaluation activities to meet patient care needs of an assigned unit/floor, including establishing priorities. Performs focused interviews to identify specific patient’s needs. Assesses signs and symptoms indicating physiologic and psychosocial changes in the patient's condition. Collects, analyzes, and interprets data and information from health care members and documents actual and/or potential nursing diagnoses. Documents the patient's plan of care using identified nursing diagnoses, expected patient outcomes, and selected nursing interventions. Identifies and prioritizes actions based upon patient care requirements. Monitors consistency between patient plan of care and actions of medical staff. Performs interventions according to identified priorities, plan of care, hospital or medical facility policies, and patient care outcome standard. Provides a safe, comfortable, and therapeutic patient environment. Initiates and evaluates patient and/or family education. Revises the plan of care according to evaluation, changes in medical plan of care, and effective and/or ineffective nursing interventions. Monitors safety and effectiveness of the environment and equipment. Performs according to nursing standards, and is accountable in managing patient care and assisting others in the management of patient care.

Registered Nurse

Call Center Representative (General Calls)

Handles inbound and outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Handles inbound and outbound calls of a lesser complexity that are primarily routine or basic in nature. Follows basic procedures and scripts. Requires fundamental knowledge to navigate company's customer information systems and/or order system along with a basic knowledge of company, services, and products.: Responsibilities may include answering customer questions, explaining available services, correcting errors, providing information on pricing, taking orders, developing leads, and/or selling products and services. More complex customer inquiries may be passed to higher level Call Center Representatives.

Call Center Representative (Specialized Calls)

Handles more complex customer inquiries and problems and non-routine matters than those handled by lower-level Call Center Representatives. May provide assistance to lower-level Call Center Representatives. This position requires a higher degree of skill and ability to explain more complex matters to ensure customer satisfaction and retention, and to sell products and services.: Handles inbound and outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Responsibilities may include answering customer questions, explaining available services, correcting errors, providing information on pricing, taking orders, developing leads, troubleshooting, and/or selling products and services. Requires sound knowledge to navigate company's customer information systems and/or order system along with a good knowledge of company, services, and products. Only the most complex customer inquiries may be passed to higher level Call Center Representatives.

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