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Provides telephone triage to member of the health plan. Advises and instructs callers on proper health care after assessing the urgency of symptoms or complaints.: Answers telephone inquiries, assesses symptoms and provides assistance to members of the health plan in accordance with established policies, procedures and protocols. Provides clinical nursing evaluation and assessment and instructs callers to seek appropriate medical care. Notifies physician on call with pertinent medical information or if consultation is deemed necessary by nurse. Provides nursing referral to appropriate and available resources, including affiliated services, affiliated medical practice or community resource. Enters data into a computerized database and forwards facsimiles to appropriate health providers. Consults and facilitates after hours communication with physicians, nurses, hospital staff and outside agencies. Communicates with pharmacies and providers to refill medications or to clarify prescriptions. Typically requires graduation from an accredited School of Nursing as a Registered Nurse with two years of hospital or public health nursing experience. May provide health insurance eligibility, pharmacy benefits, provider information, and other information to callers.

Infusion Therapist RN

Administers IV therapy and infusion treatments and educates patients and caregivers on IV procedures and care. Typically requires graduation from an accredited school of professional nursing with a bachelor's degree preferred. Two years of IV experience is usually required.: Supports the care team in the provision of patient and family care on an identified shift. Chooses and monitors venipuncture and/or catheter insertion sites. Has shift accountability for the assurance of appropriate staffing resources for the provision of quality patient care on an identified shift. Functions as a member of an interdisciplinary team. Ensures that patient has necessary solutions and equipment.

Resident Care Coordinator RN

Coordinates the work of all disciplines involved in completing Minimum Data Set (MDS) assessments and resident care plans according to regulatory requirements and guidelines. Provides assistance to the Nursing Director by providing in-service to staff, assessing competencies, and evaluating nursing staff. Plans, supervises, and evaluates the delivery of resident care and activities. Provides nursing care and ensures that nursing procedures are followed. Reviews resident care plans and conducts interdisciplinary care plan conferences. Typically requires completion of a nursing program at an accredited school of nursing as a Registered Nurse and a minimum of three years of nursing experience in a long-term care setting working with MDS. A valid nursing license is required.: Ensures that medical supplies and equipment are maintained on each unit. Oversees documentation to comply with Medicare or state reimbursement rules. Monitors medication passes and treatment schedules to ensure that they are properly administered. Interprets resident charts to accurately complete sections of the MDS. Performs quality improvement audits and assists in the implementation of quality assurance measures. Reviews resident charts for contradictions in information and researches any contradictions to determine what is valid. Reviews and investigates complaints and incident reports.

Call Center Manager

Manages staff of Call Center Representatives and/or Telemarketers; focus is on staffing, training, and monitoring the production of the employees. Directs motivational sessions to improve productivity. Is required to be adept in activities of employees supervised. May report to a director, and staff typically includes supervisors in addition to Call Center Representatives and/or Telemarketing Representatives.: Studies schedules and estimates time, cost, and labor needed for completion of job assignments. Establishes or adjusts work procedures to meet productivity goals. Recommends measures to improve methods, quantity of sales, and suggests changes in working conditions to increase efficiency. May monitor calls to ensure quality standards and develop and/or supervise scripts. May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action.

Call Center Sales Representative

Solicits orders for merchandise or services over telephone. Reports to Telemarketing Supervisor. Calls prospective customers to explain type of service or merchandise offered. Quotes prices and tries to persuade customers to buy, using prepared sales talk.: Records names, addresses, purchases, and reactions of prospects solicited. Refers orders to other workers for filling. Enters data into order system. May prepare report on sales activities. May develop lists of prospects from city and telephone directories. May type report on sales activities.

Call Center Supervisor

Supervises and coordinates activities of Call Center Representative and/or Telemarketing Representatives who solicit orders for merchandise or services over the telephone. Studies schedules and estimates time for completion of job assignments. Monitors calls to ensure quality standards. Is required to be adept in activities of employees supervised. This position typically reports to a manger and is a first-level supervisory position.: Establishes or adjusts work procedures to meet department deadlines. Recommends measures to improve methods, quantity of sales, and suggests changes in working conditions to increase efficiency. Analyzes and resolves work problems, or assists employees in solving work problems. May compile lists of prospective clients to provide leads for additional business. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action. May supervise inbound or outbound call center representatives.

Call Out Clerk

Reads items listed on order sheets to laborer, stores who gathers and assembles items or to billing typist who prepares bills for items. Indicates on order sheets items located and items that are not available. May read items to checker i who examines articles prior to shipping. May be designated by kind of data called out to other worker as weight caller; yardage caller.

Night Auditor

Verifies and balances entries and records of financial transactions reported by various hotel departments during day, using adding, bookkeeping, and calculating machines. May perform duties of hotel clerk in smaller establishment.

Call Center Representative (General Calls)

Handles inbound and outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Handles inbound and outbound calls of a lesser complexity that are primarily routine or basic in nature. Follows basic procedures and scripts. Requires fundamental knowledge to navigate company's customer information systems and/or order system along with a basic knowledge of company, services, and products.: Responsibilities may include answering customer questions, explaining available services, correcting errors, providing information on pricing, taking orders, developing leads, and/or selling products and services. More complex customer inquiries may be passed to higher level Call Center Representatives.

Call Center Representative (Specialized Calls)

Handles more complex customer inquiries and problems and non-routine matters than those handled by lower-level Call Center Representatives. May provide assistance to lower-level Call Center Representatives. This position requires a higher degree of skill and ability to explain more complex matters to ensure customer satisfaction and retention, and to sell products and services.: Handles inbound and outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Responsibilities may include answering customer questions, explaining available services, correcting errors, providing information on pricing, taking orders, developing leads, troubleshooting, and/or selling products and services. Requires sound knowledge to navigate company's customer information systems and/or order system along with a good knowledge of company, services, and products. Only the most complex customer inquiries may be passed to higher level Call Center Representatives.

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