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Develops, implements, and coordinates, through support staff and lower echelon managers, product assurance program to prevent or eliminate defects in new or existing products. Typically reports to Quality Control Top Officer and Quality Assurance Manager reports to this position. NOTE--For hospitals, please see Quality Assurance Head Hospitals.: Analyzes, evaluates, and presents information concerning factors, such as business situations, production capabilities, manufacturing problems, economic trends, and design and development of new products for consideration by other members of management team. Suggests and debates alternative methods and procedures in solving problems and meeting changing market opportunities. Cooperates with other top management personnel in formulating and establishing company policies, operating procedures, and goals. Develops initial and subsequent modifications of product designs to delineate areas of responsibility, personnel requirements, and operational procedures within program, according to and consistent with company goals and policies. Evaluates contents of reports from product assurance program department heads and confers with top management personnel preparatory to formulating fiscal budget for product assurance program. Conducts management meetings with product design department heads to establish, delineate, and review program organizational policies, to coordinate functions and operations between departments, and to establish responsibilities and procedures for attaining objectives. Reviews technical problems and procedures of departments and recommends solutions to problems or changes in procedures. Visits and confers with representatives of material and component vendors to obtain information related to supply quality, capacity of vendor to meet orders, and vendor quality standards. Confers with engineers about quality assurance of new products designed and manufactured products on market to rectify problems. Reviews technical publications, articles, and abstracts to stay abreast of technical developments in industry.

Utilization Review/Quality Assurance Director

Serves as an information coordinator for the hospital-wide quality assurance program. Directs development of monitors, including generic screens, to assess the quality of care provided to patients.: Supports the overall quality assurance reporting system to assure that information is being channeled to appropriate oversight committees. Provides consultation to health care providers as needed to facilitate problem-focused studies of patient care, which may include advice and support for clinical/legal implications of quality issues. May assume Risk Management responsibilities. May supervise several employees.

Psychologist Developmental

Investigates problems concerning growth and development of emotional, mental, physical, and social aspects of individuals, to increase understanding of origins of behavior and processes of human growth and decline: formulates hypothesis or research problem and selects or develops method of investigation to test hypothesis. Studies behavior of children to analyze processes of learning, development of language in children, and parents' influence on children's behavior. Administers intelligence and performance tests to establish and measure patterns of intellectual and psychological growth, development, and decline in children and adults. Observes and records behavior of infants to establish patterns of social, motor, and sensory development. Analyzes growth of social values and attitudes, using information obtained from observation, questionnaires, and interviews. Formulates theories based on research findings for application in such fields as juvenile delinquency, education and guidance of children, parent education, and welfare of aged. Experiments with animals psychologist, experimental, to make comparative studies across species lines to contribute to understanding of human behavior. May specialize in study and treatment of children and be designated child psychologist.

Quality Assurance Team Leader

Assists quality assurance supervisor in coordinating and monitoring activities of workers engaged in inspecting and testing assembled motor vehicles, components, and parts, as vehicles and subassemblies proceed through stages of assembly process, applying knowledge of quality assurance standards and procedures: confers with supervisor and reviews assembly specifications and production schedules. Assigns workers to work stations and monitors department activities. Interprets standards and procedures, and assists workers in resolving technical problems. Reports unresolved problems to supervisor. Demonstrates tools, equipment, and work aids used in performing quality assurance tasks. May attend management meetings to represent work group and record minutes of meeting. May conduct work group (team) meetings to relay management information to workers, and solicit response to work-related problems. May perform duties of absent workers to maintain work schedules.

Medical Quality Assurance Head

Supervises and coordinates activities of quality assurance to ensure patient quality care and evaluates effectiveness of quality assurance policies and procedures to enhance standards and quality of service. : Interprets and implements quality assurance standards in hospital to ensure quality care to patients. Ensures appropriate care is provided to patients. Reviews quality assurance standards, studies existing hospital policies and procedures, and interviews hospital personnel and patients to evaluate effectiveness of quality assurance program. Writes quality assurance policies and procedures. Analyzes and resolves work problems, or assists employees in solving work problems. Analyzes department budget to identify budget needs and may allocate operating budgets funds. Reviews and evaluates patients' medical records, applying quality assurance criteria. Selects specific topics for review, such as problem procedures, drugs, high volume cases, high-risk cases, or other factors. Compiles statistical data and writes narrative reports summarizing quality assurance findings. May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action. May review patient records, applying utilization review criteria, to determine need for admission and continued stay in hospital. May oversee personnel engaged in quality assurance review of medical records.

Software Quality Assurance Tester

Develops, implements, and maintains manual and automated quality assurance testing methodologies and systems to ensure the accuracy and stability of software applications. Prepares test designs based on documented requirements and interviews with Project Management and Development teams. : Recommends methodologies and software for automated testing and defect tracking. Develops regression, quality assurance, and validation tests and plans. Prepares queries to access databases. Searches source code as needed. Executes manual tests. Communicates application errors in a clear and concise manner. Analyzes results, draws conclusions from test results, and makes recommendations. Ensures that no defective products are moved to production.

Supervisor Computer Quality Assurance

Supervises and coordinates activities of employees engaged in quality assurance to assure that information systems services and programs meet organizational standards. Supervises quality assurance programmers who evaluate and test new or modified software programs and software development procedures used to verify that programs function according to user requirements and conform to establishment guidelines. Is required to be adept in activities of employees supervised. Typically reports to manager level in the organization and is a first level supervisor.: Studies schedules and estimates time, cost, and labor estimates for products, services, and/or completion of job assignments. Analyzes department budget to identify budget needs and/or reductions, and may allocate operating budgets funds. Interprets company policy to employees and enforces safety regulations. May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action.

Computer Programmer Quality Assurance

Evaluates, reviews, and tests new or modified software programs, including documentation, diagram, and flowchart, and software development procedures used to verify that programs function according to user requirements and conform to establishment guidelines. Conducts compatibility tests with vendor-provided programs. Runs in-depth testing, diagnoses problems, recommends solutions, and determines if program requirements have been met. Recommends program improvements or corrections to programmers. Typical requirement is a four-year college degree in field of specialty; however, some organizations may accept equivalent education and experience combined.: Writes, revises, and verifies quality standards, and test procedures for program design and product evaluation to attain quality of software economically and efficiently. Reviews computer operating log to identify program processing errors. Enters instructions into computer to test program for validity of results, accuracy, reliability, and conformance to establishment standards. Observes computer monitor screen during program test to detect error codes or interruption of program and corrects errors. Identifies differences between establishment standards and user applications, and suggests modifications to conform to standards. Sets up tests at request of user to locate and correct program operating error following installation of program. Monitors program performance after implementation to prevent reoccurrence of program operating problems and ensure efficiency of operation. Writes documentation to describe program evaluation, testing, and correction. May evaluate proposed software or software enhancement for feasibility. May develop utility program to test, track, and verify defects in software program. May write programs to create new procedures or modify existing procedures. May train software program users.

IT Supervisor Quality Assurance

Electronics Assembler Developmental

Assembles, tests, and modifies prototype or custom electronic parts, systems, and apparatus to develop assembly methods and techniques for use by production workers, applying knowledge of electronic theory and assembly techniques: reads blueprints, wiring diagrams, process sheets, and assembly and schematic drawings, and receives verbal instructions regarding work assignment. Aligns and assembles parts, such as leads, coils, wires, tabs, and terminals into housing, using handtools, power tools, soldering iron, brazing fixture, and welding head. Routes and laces cables cable maker. Installs components and parts, such as switches, coils, transformers, relays, transistors, and semiconductor circuits on chassis, circuit boards, panels, and other units, using handtools, power tools, soldering and welding equipment, and thermocompression bonding, wave soldering, or resistance welding techniques. Routes and attaches wires and connectors to form circuitry and connects assembly to power supply sources, switch panels, or junction boxes. Attaches hardware and seals assembly, using rivets, screws, handtools, power tools, resistance welder or thermocompression bonding. Examines parts for defects, such as pinholes or chips. Test-operates unit to locate defects, measure performance, determine need for adjustment, and verify specified operation, using ohmmeter, oscilloscope, signal generator, and other electronic test instruments. Replaces defective components and wiring, using handtools and soldering iron. Calibrates unit according to specific.

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