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QA Manager

Manages, plans, coordinates, and directs quality control program designed to ensure continuous production/service consistent with established standards. Manages the development and analysis of statistical data and specifications to determine present standards and establish proposed quality and reliability expectancy. This is typically the second level of supervision and a Quality Control Supervisor/Administrator may report to this position; however, in smaller organizations, this position may be the first level of supervision.: Formulates and maintains quality control objectives, and coordinates objectives with production procedures in cooperation with other managers to maximize quality and reliability and to minimize costs. Manages, through intermediate personnel, workers engaged in activities to ensure continuous control over materials, facilities, services, and products. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. Plans, promotes, and organizes training activities related to quality and reliability. Analyzes and resolves work problems, or assists employees in solving work problems. May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action. Interprets company policy to employees and enforces company policy and practices. May investigate customer complaints regarding quality and make appropriate adjustments.

Commercial Real Estate Manager

Manages operation of renting, buying, and selling property for clients. Directs and coordinates activities of sales staff for commercial real estate firm. Manages associates in soliciting and servicing real estate commercial loans, and offers guidance and support to commercial real estate loan officers.: Promotes real estate services and solicits owners in order to obtain new listings. Interviews prospective clients to solicit listings. Studies property listings to become familiar with properties for sale. Accompanies prospects to property sites, quotes purchase price, describes features, and discusses conditions of sale or terms of lease. Draws up real estate contracts, such as deeds, leases, and mortgages. Ensures that all real estate transactions are handled in accordance with regulations and State law. Reviews trade journals and attends staff and association meetings to keep informed of marketing conditions, property values, and legislation that would affect real estate industry. Screens, hires, and directs the sales staff for a real estate firm. Conducts training sessions and counsels agents in professionalism, financing, and sales closings.

Consumer Loan Collection Recovery Manager

Manages the delinquency control for the organization through collection and recovery activities. Oversees all complex collection matters, managing the in-house recovery process, and managing all account forwarding and litigation functions. Establishes and enhances policies and procedures to obtain operating efficiencies and to ensure optimum effectiveness. Leads improved efficiency and effectiveness of consumer collections through implementation and use of automation and loan portfolio analytics.: Notifies cosigners regarding delinquent status of accounts. Oversees preparation and mailing of letter and notices on delinquent accounts and skip-tracing activities. Determines and recommends new repayment terms on delinquent accounts. Reviews and recommends accounts for legal action and initiates proper follow-up. Initiates and effects repossessions as authorized, advertises and negotiates prices for repairs, accepts bids, closes sales, and maintains records of action taken. Investigates and negotiates settlements on bankrupt accounts, contacts creditors, and consults attorneys as necessary. Reviews accounts to be recommended for charge-off, supervises the actual charge-off procedure, and reports to credit bureau. Reviews charge-off file periodically for possible collectability. Files necessary claims to government agencies to collect on insured loans. Retains working knowledge of the Fair Debt Collection Act, the Consumer Credit Collection Act, and State and Federal laws applying to collection activities. Manages the growth and development of collection and recovery staff.

Information Technology Audit Manager

Manages the auditing examination and analysis of electronic data processing (EDP) records of an establishment, and prepares reports concerning documentation and operating procedures. Manages operation of reviewing data regarding material assets, net worth, liabilities, capital stock, surplus, income, and expenditures. Develops audit programs and reviews systems operations, controls, and security guidelines. Typically reports to a director and has supervisors reporting to it; however, in smaller companies the manager may be the first level supervisor over subordinate staff.: Inspects items in books of original entry to determine if proper procedure in recording transactions was followed. Reviews systems and those who have access to computerized records. Provides advice to others regarding security procedures and internal controls. Prepares EDP audit function activity reports for upper management.

Wage & Salary Manager

Manages compensation program, which may include incentive and executive compensation. Directs development and application of techniques of job analysis, job descriptions, evaluations, grading, and pricing in order to determine and convert relative job worth into monetary values to be administered according to pay-scale guidelines and policy. May report to Director of Compensation and Compensation Supervisor may report to this position.: Prepares and approves incentives and incentive plan formats. Works with management to achieve corporate goals. Analyzes company compensation policies, government regulations concerning payment of minimum wages and overtime pay, prevailing rates in similar organizations and industries, and agreements with labor unions, in order to comply with legal requirements and to establish competitive rates designed to attract, retain, and motivate employees. Recommends compensation adjustments according to findings, utilizing knowledge of prevailing rates of straight-time pay, types of wage incentive systems, and special compensation programs for professional, technical, sales, supervisory, managerial, and executive personnel. Approves merit increases permitted within budgetary limits and according to pay policies.

Call Center Administration Operations Manager

Manages the reporting and coordination of all system maintenance and monitoring of all call center call queues. Works closely with the call center management team to effectively create and maintain call flow technology to maximize call queue efficiency. Works closely with the operations team to ensure that adequate documentation and infrastructure is implemented and maintained. Participates, manages, and guides the ability to track and report performance and reports to senior management. Identifies quality improvement opportunities within the call center operations.: Manages effective call flows and all reporting requirements for call center. Collaborates with managers to ensure clear communication of technology functionality from a user perspective. Provides support to call center team members for day-to-day problem solving. Understands all processes, technology, and call center needs to aid in the support and troubleshooting of the implementation and ongoing operations. Provides input and recommendations with analytical insight in a concise and timely manner to support present and future operations. Works as part of a team to define and develop solutions to support the program and meet the organization's business requirements.

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