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Media Manager

Plans and administers media programs in advertising department. Confers with representatives of advertising agencies, product managers, and corporate advertising staff to establish media goals, objectives, and strategies within corporate advertising budget. Confers with advertising agents or media representatives to select specific programs and negotiate advertising to ensure optimum use of budgeted funds and long-term contracts. Typically reports to Media Marketing Director and may direct media supervisors.: Adjusts broadcasting schedules due to program cancellations. Studies demographic data and consumer profiles to identify target audiences of media advertising. Reads trade journals and professional literature to stay informed of trends, innovations, and changes that affect media planning.

Computer Technical Support Specialist

Provides technical support to employees in information processing departments. Assigns and coordinates work projects, such as converting to new hardware or software. Evaluates work load and capacity of computer system to determine feasibility of expanding or enhancing computer operations. Makes recommendations for improvements in computer system. Reviews completed projects or computer programs to ensure that goals are met and that programs are compatible with other programs already in use. Trains workers in use of new software or hardware. Requires a bachelor's degree in field of specialty. Excludes paraprofessional positions.: Develops work goals and department projects. Designates staff assignments, establishes work priorities, and evaluates cost and time requirements. Reviews and tests programs written by programmer analysts or computer programmers to ensure that programs meet objectives and specifications. Consults with quality assurance analysts to ensure that program follows establishment standards. Modifies, tests, and corrects existing programs. Evaluates and tests vendor-supplied software packages for mainframe computer or microcomputers to determine compatibility with existing system, ease of use, and if software meets user needs. Enters commands into computer to place programs in production status. Inactivates, individually or in combination with, each component of computer system, such as central processing unit, tape drives, and mainframe coolers. Tests computer system to determine criticality of component loss. Prioritizes importance of components and writes recommendations for recovering losses and using backup equipment. Assists user to resolve computer-related problems, such as inoperative hardware or software. Trains workers in use of new software or hardware. Reads technical journals or manuals and attends vendor seminars to learn about new computer hardware and software. Writes project reports and documentation for new or modified software and hardware.

Laboratory Assistant Culture Media

Prepares culture media used to develop vaccines and toxoids or to conduct chemical, microscopic, and bacteriologic tests: measures and weighs ingredients, such as food source, chemicals, preservatives, and vitamins, to prepare growth medium, using scales, graduated flasks, syringes, pipettes, and standard formulas. Adjusts controls of equipment, such as pumps, filters, steam kettles, and autoclaves, to obtain uniform consistency of sterile medium. Removes sample of medium from batch and tests sample for consistency, potency, and sterility, according to standardized procedures. Pours medium or adjusts controls on automatic equipment that dispenses medium into containers, such as petri dishes, test tubes, or storage drums. Seals containers and prepares and affixes identification labels to containers. Maintains production and test records. May order supplies. May mix ingredients to prepare stains used in tests.

School Library Media Specialist

Assesses and meets needs of students and faculty for information, and develops programs to stimulate students' interests in reading and use of types of resources. Selects and organizes books, films, tapes, records, and other materials and equipment. Suggests appropriate books to students for classroom assignments and personal readings. : Plans and carries out program of instruction in use by school library media center. Prepares and administers budget for media center. Confers with faculty to provide materials for classroom instruction. Confers with parents, faculty, public librarians, and community organizations to develop programs to enrich students' communications skills. Reviews records to compile lists of overdue materials and notifies borrowers to arrange for their return.

Growth Media Mixer Mushroom

Drives and operates machinery, such as crane loader, dump truck, and manure-turning machine, to move and treat straw and manure and dirt for use in mushroom beds: operates crane loader to scoop wet manure from wet pit and dry manure from dry stack and dumps dry and wet manure into dump truck bed. Drives dump truck to haul manure to shed-covered area and dumps manure into rows. Drives dump truck loaded with dirt to rows of manure and moves levers to dump dirt over manure. Operates manure-turning machine to turn and mix manure with dirt and specified additives. Drives scoop loader to push manure from place to place on mushroom farm and to load manure onto trucks.

Computer Support Specialist

Installs, modifies, and makes minor repairs to personal computer hardware and software systems, and provides technical assistance and training to system users. Answers client's inquiries concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation. There are no specific educational requirements, but excellent working knowledge of personal computers and peripherals is required.: Inspects personal computer equipment and reads order sheet listing user requirements to prepare computer for delivery. Installs or assists service personnel in installation of hardware and peripheral components, such as monitors, keyboards, printers, and disk drives on user's premises, following design or installation specifications. Loads specified software packages, such as operating systems, word processing, or spreadsheet programs into computer. Enters commands and observes system functions to verify correct system operation. Instructs user in use of equipment, software, and manuals. Replaces defective or inadequate software packages. Refers major hardware problems to service personnel for correction. Attends technical conferences and seminars to keep abreast of new software and hardware product developments.

Sales Support Specialist

Calls and/or receives calls from new or existing customer base. Answers questions about product, service, price, delivery, submittal status, availability of product, etc. Analyzes customer needs and recommends renewals, upgrades, or new products and services.: Performs online communications, direct marketing, and marketing research. Troubleshoots technical issues for company products or services. Gains in-depth product or service knowledge and educates customers. Supports the creation/building of long-term relationships with customers. Performs order entry, reviews and processes orders, and creates credit requests. Prepares all necessary account/billing reconciliations and prepares or presents them to clients. Create, processes, and maintains a variety of reports pertaining to specific clients. Interfaces with clients, Sales Representatives, Account Managers, and a variety of internal departments, and assists in resolving client related administrative issues. Identifies delays or problem areas and suggests solutions for resolving issues. Gathers competitive intelligence and provides feedback on levels of customer satisfaction, as well as recommendations to improve procedures at the close of each sale/upgrade. Meets sales goals and performance standards. Maintains customer data base. May assist Accounting Department with vendor invoice processing.

IT Technical Support Specialist

Technical Support Specialist Computer

Customer Support Specialist

Provides specialized support to customers to resolve technical issues related to the installation and utilization of products and services. Proposes changes or enhancements for better user experiences.: Responds to customer questions and troubleshoots accounting, product, or service problems through e-mail and telephone correspondence. Provides technical post-sales support as well as product and service training and demonstrations. Serves as a technical resource on the entire company product line. Collaborates with the Sales and Technical Support teams to aggregate feature enhancements, bugs, errors, or other product or service information from clients. Participates in design reviews and evaluations to provide client perspectives. Provides support services on a project request basis necessary to satisfy the needs of the customer. May participate in remote events, such as trade shows, to make sales presentations to visitors and to discuss any technical questions concerning company products.

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