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Coordinates front office activities of hotel or motel and resolves problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries. Assigns duties and shifts to workers and observes performances to ensure adherence to hotel policies and established operating procedures. This position typically reports to the General Manager Hotel and supervises subordinate staff.: Confers and cooperates with other department heads to ensure coordination of hotel activities. Answers inquiries pertaining to hotel policies and services. Greets important guests. Arranges for private telephone line and other special services. May patrol public rooms, investigate disturbances, and warn troublemakers. May interview and hire applicants. May receive and process advance registration payments. May send out letters of confirmation or return checks when registration cannot be accepted.

Front Desk Supervisor

Supervises the operations and staff of the Front Desk Department of a hotel or similar establishment and ensures a high level of customer service.: Greets, registers, and assigns rooms to guests. Issues room keys and escort instructions to Bellhop. Sorts incoming mail and messages. Transmits and receives telephone messages. Answers inquiries pertaining to the organization's services, registration of guests, and shopping, dining, entertainment, and travel directions. Makes restaurant, transportation, or entertainment reservations and arranges for tours. Ensures staff, including all new hires, are trained to meet standards and consistently follow procedures. Encourages and rewards Front Desk staff for responsive guest assistance. Communicates with other departments to fulfill guest needs. Monitors reservations made, house count, and status of guest accounts. Updates information in the computer system. Keeps lobby and desk area clean and presentable. Responds to guest requests for wake up calls, safe deposit boxes, etc. Opens and closes shift and verifies all shift work and deposits. Assists in the training and development of new Front Desk Clerks. Maintains knowledge of emergency and security procedures. Communicates with maintenance about any work needed. May act as Manager on Duty when assigned.

Hotel Manager Front Office

Receptionist

Receives callers at establishment, determines nature of business, and directs callers to destination. Obtains caller's name and arranges for appointment with person called upon. Directs caller to destination and records name, time of call, nature of business, and person called upon. May issue visitor's pass when required. May type memos, correspondence, reports, and other documents.: May operate PBX telephone console to receive incoming messages. May make future appointments and answer inquiries. May perform variety of clerical duties and other duties pertinent to type of establishment. May collect and distribute mail and messages. May work in office of medical practitioner or in other health care facility and be designated accordingly.

Receptionist Front Office Assistant

Greets and receives visitors at establishment, determines nature of business, and directs visitors to destination. Obtains visitor's name and announces visitor's arrival to appropriate person. Answers, screens, and routes incoming calls and takes messages as needed. Types memos, correspondence, reports, and other documents and assists with other administrative projects. : Maintains reception area in neat and orderly condition. Assists visitors and staff with questions and information. May issue visitor's pass when required. May operate telephone console to receive incoming messages. May make future appointments. May perform variety of clerical duties and other duties pertinent to type of establishment. May collect and distribute mail and messages.

Medical Receptionist

Receives patients and visitors and provides assistance in scheduling appointments, patient registration, medical chart maintenance and the coordination of patient referrals.: Greets patients and visitors in a courteous and professional manner and verifies patient contact and insurance information on file. Schedules appointments and registers patients, ensuring that all demographic information is current. Prepares and maintains medical charts for patients, ensuring confidentiality of all patient information. Answers non-medical questions and gives routine non-medical instructions. Enters demographics of new patients, including insurance information, into computer. Ensures that referrals are available, if required. Answers and screens telephone calls and takes messages. Coordinates the exchange of patient data with referral sources. Collects, verifies and enters into the billing system all insurance and third party resources for payment. May coordinate insurance verification and perform pre-certification with insurance companies. May prepare charge tickets and receive co-payments for office visit.

PBX Operator Receptionist

Operates switchboard equipment to relay incoming, outgoing, and/or interoffice calls. Directs caller to destination and records name, time of call, nature of business, and person called upon. Supplies information to callers/visitors, takes messages, and announces callers/visitors.: May issue visitor's pass when required. May perform clerical duties, such as word processing, proofreading, and sorting mail. May receive callers at establishment, determine nature of business, and arrange for appointment with person called upon. May type memos, correspondence, reports, and other documents. May make future appointments and answer inquiries. May perform variety of clerical duties and other duties pertinent to type of establishment.

Front End Mechanic

Aligns wheels, axles, frames, torsion bars, and steering mechanisms of automotive vehicles, such as automobiles, buses, and trucks: drives automotive vehicle onto wheel alignment rack and tests vehicle for faulty wheel alignment, bent axle, worn ball joints, and bent steering rods, using alignment-testing machine. Straightens axle and steering rods and adjusts shims, tie rods, and joining pins to align wheels, or installs new parts, using handtools. Places wheel on balancing machine to determine where counterweights must be added to balance wheel. Hammers counterweights onto rim of wheel. Installs shock absorbers. Straightens frame, using hydraulic jack, chassis aligner, and acetylene torch.

Hotel Reservation & Front Office Clerk

Performs variety of services for guests of hotel, motel, or other lodging establishments. Registers arriving guests, assigns rooms, and checks out guests at the end of their stay. Issues room key. Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Keeps records of room assignments and other registration information. Prepares and explains charges at time of check out and processes payment.: Date-stamps, sorts, and racks incoming mail and messages. Transmits and receives messages. Makes and confirms reservations. May issue escort instructions to bellhop. May keep records of room availability and guests' accounts. May post charges, such as room, food, liquor, or telephone, to ledger. May make restaurant, transportation, or entertainment reservation, and arrange for tours. May deposit guests' valuables in hotel safe or safe-deposit box. May order complimentary flowers or champagne for guests. May rent dock space at marina-hotel.

Front Office Manager Assistant

Assists the Front Office Manager in overseeing the daily operation of the Front Office Department in a hotel. Develops and implements processes and procedures for the front office, bell stand, parking, concierge service, etc., that support achievement of service and financial goals. : Analyzes business forecasts and schedules accordingly. Ensures Front Office handles billing and cash in accordance with hotel's standards. Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping, and other departments. Develops and implements strategies and practices which support employee engagement. Ensures all guests are welcomed and efficiently registered on their arrival. Monitors staff for professional, efficient, and courteous service. Assists in meeting brand standards, passing quality assurance inspections, and creating a positive working environment. Monitors sales and controllable expenses accordingly.

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