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Business Office Supervisor

Supervises employees in the patient accounting area of the business office. Implements and monitors effective business office work processes, staffing plans, resource allocation, and logistical planning. Typically requires three years of related business office work experience. : Ensures accurate patient billing and accounting. Supervises and coordinates subordinate staff. Ensures that established policies and procedures for patient billing, advance payments, and third-party payments are observed in business office transactions. Coordinates departmental activities to provide designated services with optimum efficiency and accuracy. Provides resolution on patient billing discrepancies. Conducts staff meetings for dissemination of pertinent information. Responsible for training and motivation of staff. May assist in the selection process. Prepares reports on activities.

Business Development Executive

Evaluates business opportunities and potential markets by analyzing financial feasibility studies and conducting market research.: Provide oversight and direction to the Business Development Department on a variety of business development activities to include proposal development, client relations, and account management. Oversees efforts to support and assist the organization in identifying and securing new business opportunities. Provides oversight for the pricing of new proposals to ensure that all resources needed to complete the project are identified, the cost is calculated accurately, and the price is determined within established guidelines. Provides oversight on processes associated with the preparation and coordination of client meetings. Facilitates efforts to develop, implement and refine standard procedures for researching, collecting, and tracking information about clients including contact data, pipelines, and previous outsourcing experiences. Plans, organizes, implements and evaluates outcomes of the department’s strategic plans. Develops strategic initiatives and transforms initiatives into action plans. Prepares and manages the departmental budget. Hires, develops and motivates a qualified business development staff. A Bachelor’s degree in business is typically required for this position with five years of business development experience.

Top Multiple Product-Service Lines-Specialty Business Units Executive

Responsible for the development, management, and operations of multiple products, service lines, or specialty units in a hospital or health care system.: Organizes and directs operations of multiple service lines in a hospital or health care system. Develops and implements business and marketing plans for service lines. Plans, organizes, implements and evaluates outcomes of the department’s strategic plans. Develops strategic initiatives and transforms initiatives into action plans. Performs regular data analysis of service line performance and medical cost reports to identify variances and root causes so that areas of focus may be identified and resources may be appropriately deployed. Works closely with the Medical Director to ensure that medical services are provided in an efficient and effective manner. Prepares and manages the departmental budget. Hires, develops and motivates a qualified department staff. An advanced degree in a field of health is typically required for this position. The position requires strong clinical and quality improvement knowledge.

Top Product-Service Line-Specialty Business Unit Executive

Responsible for the development, management, and operations of a single product, service line, or specialty unit in a hospital or health care system.: Organizes and directs operations of a service line or specialty unit in a hospital or health care system. Develops and implements business and marketing plans for service line. Plans, organizes, implements and evaluates outcomes of the department’s strategic plans. Develops strategic initiatives and transforms initiatives into action plans. Performs regular data analysis of service line performance and medical cost reports to identify variances and root causes so that areas of focus may be identified and resources may be appropriately deployed. Works closely with the Medical Director to ensure that medical services are provided in an efficient and effective manner. Prepares and manages the departmental budget. Hires, develops and motivates a qualified department staff. An advanced degree in a field of health is typically required for this position. The position requires strong clinical and quality improvement knowledge.

Medicaid Marketing Director

Directs and manages medical service departments that may include utilization management, inpatient case management, ambulatory case management, disease management, appeals and support functions of the health plan. Develops and implements programs for determining levels and implementing changes in utilization, quality and cost of medical care. Prepares policies and procedures to ensure compliance with regulatory agencies. This position typically requires a licensed nurse or significant experience in the administration of health programs.: Directs and manages medical service departments that may include utilization management, inpatient case management, ambulatory case management, disease management, appeals and support functions of the health plan. Develops and implements programs for determining levels and implementing changes in utilization, quality and cost of medical care. Prepares policies and procedures to ensure compliance with regulatory agencies. Develops and conducts educational programs for department staff and providers. Participates in committees for the development of standards of care for concurrent and retrospective review. Develops guidelines to evaluate over-utilization and under-utilization of services. Prepares and manages the departmental budget. Hires, develops and motivates a qualified medical department staff. Reviews and analyzes the inpatient census to determine workload, resource needs and opportunities for reducing utilization or length of stay. This position typically requires a licensed nurse or significant experience in the administration of health programs.

Medicare Marketing Director

Directs the Medicare Membership function in a health plan.: Plans and directs operations within the Medicare Membership department to provide explanation of benefits and response to Medicare members’ questions and complaints. Plans, implements and continuously evaluates the member service program to enhance the effective use of services and to improve customer satisfaction. Instructs departmental staff on proper member service procedures and monitors service levels. Researches and evaluates complaint reports to detect patterns, formulate solutions and report needed actions to appropriate individuals, departments or committees. Works with Medicare members on complex issues to offer mutually acceptable alternatives to problems and complaints. Responsible for hiring, developing and managing a qualified staff concerned with providing member service to Medicare members of the health plan. Prepares and manages the departmental budget. Monitors departmental statistics, reports results and develops action plans that address deficits. Participates on various committees to formulate actions to proactively address member and provider needs. Prepares and presents management reports that show departmental activities as well as specific problems identified and solutions. Develops and implements policies and procedures related to customer service. This position typically requires a Bachelor’s degree with five years of health plan experience in a customer service call center.

Marketing Sales Communications Manager

Conceives, develops, and administers the organization's advertising strategy including working with outside vendors to create advertising and promotional designs and campaigns. Develops and implements strategy and deliverables for press releases, advertising, seminars, public relations, and electronic and print mailing campaigns. Organizes and manages promotional communications and customer relationship programs between the organization, its external sales representatives and customers, and the advertising media. Manages sales administration and customer office activities. Reports to the Director of Sales and Marketing.: Collaborates with internal and external organizations in the development of promotional materials including service brochures, data sheets, ad copy, case studies, training, service or product presentations, tradeshows, conference booth signage/messaging, and website content. Develops print mail and web marketing strategy, content maintenance, updates, and minor/major revisions in collaboration with the product management team. Collaborates with Accounting and Sales Managers to develop and manage administrative procedures and processes for customer contact, pre-sale processing of customer requests, and sales orders handling including customer and distributor credit qualification, resolution of order discrepancies, payment collection issues, and post-sales customer follow up. Develops and maintains metrics for tracking results of Marketing Communications programs. Organizes trade shows, seminars, and sales meetings. Implements and maintains program's) for sales lead processing/tracking and customer database as well as customer after-sale follow up.

Product Marketing Engineer

Develops new product ideas and drives them through the development process, including inception, justification, development, product launch, and maturity. Leads the creation of the product business case based on interactions with customers in the consumer market.: Identifies, quantifies, and justifies new product ideas and potential markets. Contributes to the product roadmap and business strategy, and collaborates with others on the company's long-term vision. Creates comprehensive new product business cases that communicate customer needs and key new product parameters to the product development team, while also justifying the financial investment and working to create products that exploit the advantages of the company. Creates new product launch plans that detail the sales collateral and press engagement. Creates sales tools and conducts sales and distributor trainings. Identifies and engages with key customers to drive product adoption. Manages outside resources to create and publish press releases, advertisements, white papers, and conference materials. Forecasts and is accountable for new product revenue, pricing strategies, and end-of-life activities.

Human Resources Communications Manager

Plans, coordinates, prepares, and directs internal communication activities as related to the human resources function. Scope of activities may involve human resources policies and procedures and communications of various aspects of employment, benefits, compensation, employee relations, employee assistance, human interest stories, or other subjects in support of the organization's and/or human resources' objectives. Writes or assigns staff members or freelance writers to write articles, reports, editorials, reviews, and other material. Reads and evaluates material submitted for publication consideration. Assigns staff member, or personally interviews individuals and attends gatherings, to obtain items for publication, verify facts, and clarify information. Assigns research and other editorial duties to assistants. The manager level is typically the second level of management and may have first level supervisors reporting to this position; however, in smaller companies, the manager may be a first level supervisor over subordinate staff.: Confers with executives, department heads, and staff to formulate policy, coordinate department activities, establish production schedules, solve publication problems, and discuss makeup plans and organizational changes. Determines theme of issue and gathers related material. Secures graphic material from picture sources and assigns artists and photographers to produce pictures and illustrations. Organizes material, plans overall and individual page layouts, and selects type. Marks dummy pages to indicate position and size of printed and graphic material. Reviews final proofs and approves or makes changes. Reviews and evaluates work of staff members and makes recommendations and changes. May manage human resources Internet site for communications to employees and for online enrollments, changes, etc. May assist in selecting and preparing material for publication in magazines, house organs, and related publications. May prepare news or public relations releases, special brochures, and similar materials.

Manager Employee Communications

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