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Banking Head of Retail Banking

Directs and coordinates, through subordinate managerial personnel, activities of retail consumer products and services division. Scope of responsibilities typically include new accounts, branch operations, customer service, marketing, personal banking, private banking, and tellers. Acts under authority and responsibility delegated by corporate executive officer. NOTE--ERI's findings based on asset size.: Coordinates activities of assigned programs, determines methods and procedures for carrying out program, and assists in interpreting policies and practices. Directs or conducts management studies, prepares workload and budget estimates for specified or assigned operations, analyzes operational reports, and submits activity reports. Develops and recommends plans for expansion of programs, operations, and financial activities. May solicit new business or participate in community or service organizations. May authorize loans of specified types and amounts when permitted by institution regulations.

Head of Retail Banking

In Store Banker

Markets bank products to customers and potential customers through in-store marketing and in-aisle prospecting within a host retail store partner. Acquires, retains, and expands new and existing bank customer relationships by profiling to discover needs, recommending the best products and services, completing sales, proactively contacting and meeting customers, asking for referrals, and conducting appointments in a bank branch within a grocery or department store location.: Schedules prospect appointments either through initial contact or by follow-up phone calls. Opens accounts, handles teller debit and credit transactions in compliance with established bank policies and procedures, sells/cross-sells bank products and services, and resolves complex customer service issues. Converts service opportunities into sales events. Closes sales by engaging prospects in a banking relationship. Refers customers to other bank resources as appropriate for additional sales and service issues. Maintains thorough working knowledge of the organization's product/services and policies and procedures.

Investment Banker

Provides potential investors or buyers with investment banking, financial management, and/or financial advisory services, including aiding in the sale of securities, facilitating mergers and other corporate reorganizations, acting as brokers to both individual and institutional clients, and trading for their own accounts.: Performs financial analysis as preparation for refinancing and/or divestiture efforts. Prepares descriptive materials and other information for potential investors or buyers. Targets and contacts potential investors or buyers. Reviews and facilitates fees. Assists in the investigation, research, and preparation of offering documents. Studies and executes marketing programs, canvassing and communicating with clients, respondents, finders, brokers, and others. Qualifies and builds relationships with potential investors. Arranges and participates in negotiations concerning purchase and sale. Negotiates with potential investors or buyers. Performs business planning and modeling, cash forecasting, and cash management. Evaluates business plans and coordinates due-diligence and closing procedures on behalf of lenders or equity investors.

Retail Supervisor

Supervises, coordinates, and participates in activities of salespeople, cashiers, stock clerks, and other entry-level employees who work in retail establishment. Plans and prepares work schedules and assigns employees to specific duties. Assists manager in store daily operations; in small establishments, may manage the entire sales floor during their shift; in large stores, may manage a single department such as shoes or housewares.: Ensures that store or department is kept clean and that employees are neat, well-groomed, and competent. Handles customer complaints and questions. Organizes or oversees the organization of merchandise on store or department shelves, reviews the inventory to make sure everything is in stock, and provides input for establishing the sales goals for store or department. Ensures compliance of employees with established security, sales, and record keeping procedures and practices. Recruits, hires, trains, and motivates qualified staff, evaluates employee performance, and recommends or initiates promotions, transfers, and disciplinary action. May be involved with bookkeeping and/or purchasing responsibilities. May have specialized and extensive knowledge for specialty store or department merchandise, i.e., a supervisor employed in a kitchen supply store should be knowledgeable about cooking.

Retail Area Manager

Manages operations of retail stores in assigned geographic area. Supervises Store Managers. Develops and implements methods and procedures for monitoring store activities, such as sales, expenditures, progress reports, etc., in order to inform management of current status of store activities. The next organization level above the Area Manager is typically a District or Zone Manager. NOTE--ERI's findings based on sales volume.: Interprets company policy to employees and enforces safety regulations. Recruits, hires, and trains store managers to operate store according to corporate policies. Analyzes store budgets to identify needs and/or reductions, and may allocate operating budgets funds. Monitors cash flow, sales performance, inventory control, cash with sales receipts, and operating records. Ensures compliance with established security, sales, and record keeping procedures and practices. May recommend or initiate promotions, transfers, and disciplinary action. May formulate pricing policies to ensure profitability. May coordinate sales promotion activities and prepare, or supervise preparation of, merchandise displays and advertising copy. May answer customers' complaints or inquiries.

Retail Store Manager (Revenue)

Manages daily operations of a retail store engaged in selling specific lines of merchandise, such as groceries, meat, liquor, apparel, jewelry, or furniture; related lines of merchandise, such as radios, televisions, and household appliances; or general lines of merchandise. Formulates pricing policies to ensure profitability of store operations. Coordinates sales promotion activities and prepares or supervises preparation of merchandise displays and advertising copy. Performs and/or supervises employees engaged in taking of and controlling inventories, reconciling cash with sales receipts, keeping operating records, or preparing daily records of transactions. Plans and prepares work schedules and assigns employees to specific duties. Typically the next organization level is an Area Manager and supervisors report to this position. NOTE--ERI's findings based on revenue size.: Orders merchandise or prepares requisitions to replenish inventory on hand. Ensures compliance of employees with established security, sales, and record keeping procedures and practices. Typically accountable for controllable expenses, cash management, merchandising, and loss prevention. May hire and train store personnel and maintain employee relations.

Zone/District Retail Manager

Manages operations of retail stores in assigned district or zone. Develops and implements methods and procedures for monitoring area and store activities, such as sales, expenditures, progress reports, etc., in order to inform management of current status of store activities. Typically this job oversees Area Managers; the next level in the organization above this job is a Regional Manager. NOTE--ERI's findings based on sales volume.: Interprets company policy to Area Managers and Store Managers. Analyzes area budgets to identify needs and/or reductions, and may allocate operating budgets funds. Formulates pricing policies on merchandise according to requirements for profitability of store operations. May recruit, hire, and train Area and Store Managers, evaluate performance, and recommend or initiate promotions, transfers, and disciplinary action. May coordinate sales promotion activities. May answer customers' complaints or inquiries.

Regional Sales Manager Retail

Oversees operations of retail stores in assigned region. Manages the strategic direction of stores within the assigned region, within broad company objectives. Develops and implements short- and long-term marketing plans for sales growth. Typically this job oversees Zone or District Managers; the next level in the organization above this job is typically a Division Vice President or General Manager. NOTE--ERI's findings based on sales volume.: Monitors profit and loss and maximizes return on investment. Stimulates, motivates, and develops employees for future growth. May recruit, hire, train, evaluate Zone/District Managers' performance, and recommend or initiate promotions, transfers, and disciplinary action.

Manager Retail Area

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