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Provides customer service, frequently using a foreign language, in a retail environment. Guides new customers through the purchasing decision and educates them about their new product and/or service. Sells retail products and services to new and existing customers. Meets or exceeds service and sales objectives.: Maintains and demonstrates current knowledge of the latest products and services available for sale. Communicates with customers to understand their consumer needs and match their needs to the organization's products and services. Educates and engages customers through product demonstrations. Demonstrates ability to interact with customers using a foreign language and provide continuous support for all current clients.

Bilingual Customer Service Representative

Interacts with customers, often using a foreign language, to provide information in response to inquires about accounts, products, and services. Handles and resolves customer complaints, special orders, or returns in-store or via phone or mail. Answers customers' questions regarding product or service and operation or maintenance. Receives and processes orders, and provides information concerning pricing, changes in service, discontinuance, and shipping.: Talks with customers, often using a foreign language, by phone or in person to ensure the best service possible. Interviews customers to obtain information and explain available services. Investigates and corrects errors, following customer and company records. Adjusts complaints concerning billing or services rendered. Refers complaints of product or service failure to appropriate departments for investigation. Coordinates customers' service needs with other departments as required to ensure customer service. May solicit sale of new or additional services or products. May obtain credit records from credit reporting agency. May visit customers' premises to obtain order or resolve customer problems.

Bilingual Receptionist

Receives callers at an establishment, determines nature of business, and directs callers to destination, frequently using a foreign language. Obtains caller's name and arranges for appointment with person called upon. Directs caller to destination and records name, time of call, nature of business, and person called upon. Issues visitor's pass when required. Types memos, correspondence, reports, and other documents as requested.: May operate PBX telephone console to receive incoming messages. May make future appointments and answer inquiries. May perform variety of clerical duties and other duties pertinent to type of establishment. May collect and distribute mail and messages. May work in office of medical practitioner or in other health care facility and be designated accordingly.

Secretary Bilingual

Performs and handles general secretarial duties, frequently using a foreign language, including basic correspondence, filing, and inputting data for reports. Schedules appointments, gives information to callers, takes notes, and otherwise relieves officials of clerical work and minor administrative and business detail. : Prepares a variety of memos, forms, letters, and reports. Composes simple, routine letters. Reads and routes incoming mail. Locates and attaches appropriate file to correspondence to be answered by employer. Answers telephone, gives information to callers, routes call to appropriate person, and places outgoing calls. Schedules appointments for employer. Greets visitors, ascertains nature of business, and directs visitors to employer or appropriate person. May take and transcribe notes and dictation. May arrange travel schedule and reservations. May compile and type statistical reports. May oversee clerical workers. May keep personnel records. May record minutes of staff meetings. May make copies of correspondence or other printed matter. May prepare outgoing mail, using postage-metering machine. May prepare notes, correspondence, and reports.

Bilingual Secretary

Bilingual Administrative Assistant

Assists executive in staff capacity, frequently using a foreign language, by coordinating office services, such as personnel, budget preparation and control, housekeeping, records control, and special management studies.: Studies management methods in order to improve workflow, simplify reporting procedures, or implement cost reductions. Analyzes unit operating practices, such as record keeping systems, forms control, office layout, suggestion systems, personnel and budgetary requirements, and performance standards to create new systems or revise established procedures. Analyzes jobs to delimit position responsibilities for use in wage-and-salary adjustments, promotions, and evaluation of workflow. Studies methods of improving work measurements or performance standards. Coordinates collection and preparation of operating reports, such as time-and-attendance records, terminations, new hires, transfers, budget expenditures, and statistical records of performance data. Prepares reports including conclusions and recommendations for solution of administrative problems. Drafts narrative, financial, and statistical reports. Compiles data based on research techniques and on statistical compilations involving an understanding of operating programs, policies, and procedures. Issues and interprets operating policies. Reviews and answers correspondence.

Employee Assistance Program (EAP) Manager

All Human Resources Managers not listed separately.

Foundation Manager - Annual Giving

Plans and coordinates annual campaigns for the solicitation of funds from special constituencies. Coordinates and manages all aspects of annual giving campaigns, including budgets, preparation of support materials, program promotion, and report generation. Typically requires a bachelor's degree and two years of public relations or fundraising experience.: Plans, implements, and analyzes the results of annual campaigns to include direct mail, personal solicitation, commemorative giving, and telethons. Collaborates with local fund development officials to secure planned gifts. Offers technical expertise to structure gifts that are financial and legally sound. Assists and advises local fund development officials in conducting appropriate stewardship and recognition activities for donors. Develops and implements policies and guidelines to set legal, ethical, and financial parameters for planned giving. Coordinates solicitation of additional donor constituencies, as designated. Manages processes through which gifts are received, recorded, and distributed. Sets goals, develops schedules, organizes solicitations, and acknowledges gifts. Prepares reports and analyses setting forth progress and adverse trends and presents appropriate recommendations or conclusions.

Mergers and Acquisitions Manager

All managers not listed separately.

Human Resources Outsourcing Manager

Plan, direct, or coordinate supportive services of an organization, such as recordkeeping, mail distribution, telephone operator/receptionist, and other office support services. May oversee facilities planning and maintenance and custodial operations. Exclude 'Purchasing Managers' (11-3061).

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