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IT Manager

Manages and coordinates computer operations activity to ensure rapid, accurate, and efficient data processing of organization's workload. Plans and develops policies and procedures for carrying out computer operations. Builds systems capability that reflects the highest state of technical sophistication consistent with the corporation's needs and budget. Ensures security of company's database. Typically reports to a director and may have supervisors reporting to this position.: Meets with subordinates to discuss progress of work, resolve problems, and ensure that standards for quality and quantity of work are met. Creates staff capable of meeting current and future needs, and adjusts hours of work, priorities, and staff assignments to ensure efficient operation, based on workload. Reviews daily logs and reports to detect recurring slowdowns or errors. Consults with software and hardware vendors to solve computer processing problems. Meets with users to determine quality of service and identify needs. Ensures organization makes maximum use of the general system by providing for the education and training of the principal users. Meets with data processing managers to determine impact of proposed changes in hardware or software on computer operations and service to users. Evaluates new software and hardware to determine usefulness and compatibility with existing software and hardware. Evaluates proposed data processing projects to assess adequacy of existing hardware, and recommends purchase of equipment. Develops budget and monitors expenditures. May direct and coordinate activities of tape library.

IT Manager Applications

Manages and coordinates the development, creation, installation, and maintenance of computer programs to process data using business and scientific applications. Oversees and reviews work of programming personnel, and gives technical support and guidance. Analyzes workflow and assigns or schedules work to meet priorities and goals. May report to director level, is typically the second level of management, and may have first level supervisors reporting to this position; however, in smaller companies the manager may be the first level supervisor over subordinate staff.: Directs daily operations of department and coordinates project activities with other departments. Meets with IT department heads, supervisors, systems analysis personnel, and user management to solicit cooperation, clarify program intent, and identify and resolve problems. Analyzes test runs on computer to correct or direct correction of coded program and input data. Revises or directs revision of existing programs to increase operating efficiency or adapt to new requirements. Prescribes standards for terms and symbols used to simplify interpretation of programs. Evaluates programming project proposals and assesses project feasibility. Collaborates with computer manufacturers and other users to develop new programming methods. Directs training of subordinates in programming and program coding. Develops and interprets organization goals, policies, and procedures, and reviews project plans. Approves, prepares, monitors, and adjusts department budget, and prepares required records and reports. Participates in staffing decisions.

IT Manager Software Design

Manages and coordinates software engineering function in the research, design, and development of computer software systems, in conjunction with hardware product development applying principles and techniques of computer science, engineering, and mathematical analysis. Assigns, coordinates, and reviews work of software engineering supervisors. The manager level is typically the second level of management; however, in smaller companies the manager may be a first level supervisor over subordinate staff.: Designs programs considering factors, such as computer storage capacity and speed, extent of peripheral equipment, and intended use of output data. Converts workflow charts to language that can be processed by computer. Reviews test runs on computer to assure correctly-coded programs and input data. Directs revision of existing programs to increase operating efficiency or adapt to new requirements. Compiles documentation of program development and subsequent revisions. Prescribes standards for terms and symbols used to simplify interpretation of programs. Collaborates with computer manufacturers and interfaces with other users to solicit ideas to develop new programming methods. Administers personnel functions including recruiting, review and approval of job descriptions and salary classifications, and selection and placement of personnel. May train subordinates in software design and program coding. Prepares records and reports for top management.

IT Manager Systems Analysis

Manages and coordinates subordinate staff engaged in preparation of systems analyses and solving computer problems. Assigns, coordinates, and reviews work of programming personnel. Responsible for studies to maximize benefits from equipment, personnel, and business processes. Typically reports to director level or above. The manager level is usually the second level of management and may have first level supervisors reporting to this position; however, in smaller companies the manager may be a first level supervisor over subordinate staff.: Consults with managerial and systems analysis personnel to clarify program intent, identify problems, suggest changes, and determine extent of programming and coding required. Responsible for managing the development of programs from workflow charts or diagrams, considering factors such as computer storage capacity and speed, extent of peripheral equipment, and intended use of output data. Manages the process of converting workflow charts to language that can be processed by computer. Manages the process of entering program codes into computer and entering test data into computer. Manages the process of analyzing test runs on computer to correct or direct correction of coded program and input data. Revises or directs revision of existing programs to increase operating efficiency or adapt to new requirements. Compiles documentation of program development and subsequent revisions. Trains subordinates in programming and program coding. Prescribes standards for terms and symbols used to simplify interpretation of programs. Collaborates with computer manufacturers and other users to develop new programming methods. Prepares records and reports.

Quality Control Manager

Manages, plans, coordinates, and directs quality control program designed to ensure continuous production/service consistent with established standards. Manages the development and analysis of statistical data and specifications to determine present standards and establish proposed quality and reliability expectancy. This is typically the second level of supervision and a Quality Control Supervisor/Administrator may report to this position; however, in smaller organizations, this position may be the first level of supervision.: Formulates and maintains quality control objectives, and coordinates objectives with production procedures in cooperation with other managers to maximize quality and reliability and to minimize costs. Manages, through intermediate personnel, workers engaged in activities to ensure continuous control over materials, facilities, services, and products. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. Plans, promotes, and organizes training activities related to quality and reliability. Analyzes and resolves work problems, or assists employees in solving work problems. May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action. Interprets company policy to employees and enforces company policy and practices. May investigate customer complaints regarding quality and make appropriate adjustments.

Order Processing Manager

Manages, plans, organizes, and controls the activities of personnel in order-writing department who write and process master orders used by production, shipping, invoicing, advertising, cost, and estimating departments. Plans and develops order-writing procedures, systems, and methods using knowledge of company products, pricing methods, and discount classifications. The manager level is typically the second level of management and may have first level supervisors reporting to this position; however, in smaller companies the manager may be directly over subordinate staff.: Directs the establishment and maintenance of customer order records, such as discount classifications, cost basis, special routing, and transportation information. Communicates with appropriate department managers to coordinate and resolve customer order problems. Monitors and analyzes costs and prepares department budget. Prepares reports and records on department activities for management. Ensures adequate training of staff and employee compliance to organization's policies and practices. May initiate or authorize employee hire, promotion, discharge, or transfer.

Cost Estimating Manager

Manages and coordinates, through subordinate personnel, employees engaged in estimating the cost of the design, tooling, manufacture, and modification of products or projects. Analyzes blueprints, specifications, proposals, and other documentation to prepare time, cost, and labor estimates for products, projects, or services, applying knowledge of specialized methodologies, techniques, principles, or processes. Computes cost factors and prepares estimates used for management purposes, such as planning, organizing, and scheduling work, preparing bids, selecting vendors or subcontractors, and determining cost effectiveness. Conducts special studies to develop and establish standard hour and related cost data or effect cost reductions. Typically reports to a director and may have supervisory level personnel reporting to this position.: Consults with clients, vendors, or other individuals to discuss and formulate estimates and resolve issues. Develops and implements methods, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status of work activities. Reviews data to determine material and labor requirements and prepares itemized lists. Prepares department budget, identifying budget needs and/or reductions, and may allocate operating budget's funds. Recommends measures to improve methods, performance, and quality of service, and suggests changes in working conditions to increase efficiency. Confers with administrative personnel, and reviews activity, operating, and sales reports to determine changes in estimates. May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action. May specialize according to particular service performed, type of product manufactured, or phase of work involved, such as tool and fixture costs, production costs, construction costs, or material costs.

Marketing Administration Manager

Manages marketing and/or sales administration. Ensures marketing/selling activities are in accordance with policies, principles, and procedures. Directs and coordinates personnel who provide administrative sales and marketing support. Typically reports to a director.: Updates the status of sales orders and coordinates deliveries from the point of production and distribution. Directs personnel program. Directs preparation of accounting records. Recommends budgets to management. May confer with customers and customer representatives to evaluate and promote possibilities for improved and expanded marketing. May direct marketing and sales aids, advertising, promotional programs, and field services.

Market Research Manager

Manages market research and analysis activities to provide information regarding sales potential and market conditions for an organization's products and services. Implements and manages the organization's market research program, which includes analysis of sales records, trends, and new and existing product and service markets. Interprets and predicts consumer trends through the use of analytic techniques. Projects market potential and estimates market penetration. Schedules and assigns tasks to supervisors or analysts. Typically reports to the Market Research Director and has Market Research Supervisor and/or Analysts reporting to this position.: Monitors research projects and prepares reports for management's use regarding market conditions, market potential, sales forecasts, and information on competitors. Analyzes and resolves work problems, or assists employees in solving work problems. Interprets company policy to employees and enforces company policy. Responsible for the motivation and development of subordinates to optimize their performance and their personal and professional growth. May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action.

e-Commerce Marketing Manager

Provides management oversight and direction to the organization's electronic commerce or electronic business efforts. Manages the development and execution of marketing strategies to promote products or services directly to on-line customers or for conducting business to business transactions on an Internet website. Participates in the design and implementation of website marketing plans. Develops and manages marketing tests and new programs. Manages representatives who may call on existing or potential customers. Typically reports to a Top Non-Technical e-Commerce Manager or e-Commerce Marketing Director.: Establishes entrepreneurial goals for the company's electronic commerce, ensuring the website achieves marketing objectives and adheres to quality standards regarding appearance and content that would increase sales and reduce distribution and other costs, and reduce time and labor. Analyzes and defines the market for product growth within market segment. Identifies, manages, and evaluates on-going web alliances and partnerships. Pursues appropriate, strategic alliances that support aggressive growth of the market share and revenues and executes profitable market penetration strategies. Coordinates, confers, and negotiates with managers from the company's business units, internal departments, and web development staff. Provides leadership for the website development staff. Provides marketing advice to organizational units. Makes forecasts on anticipated market sales. Promotes satisfactory customer relations. Monitors and reviews website visitor access patterns and trends, adjusting strategies and plans as appropriate. Works closely with design and content teams to ensure site meets marketing objectives. Tracks current and emerging e-commerce trends.

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