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Hotel General Manager

Directs all aspects and daily operations of a hotel to ensure efficient and profitable operation. Establishes standards for personnel administration and performance, service to patrons, room rates, advertising, publicity, credit, food selection and service, and type of patronage to be solicited. Delegates authority and assigns responsibilities to department heads. The manager level is typically the second level of management and may have first level supervisors reporting to this position; however, in smaller establishments the manager may be a first level supervisor over subordinate staff.: Plans dining room, bar, and banquet operations. Allocates funds, authorizes expenditures, and assists in planning budgets for departments. Interviews, hires, and evaluates personnel. Answers patrons' complaints and resolves problems. Inspects guests' rooms, public access areas, and outside grounds for cleanliness and appearance. May negotiate contracts with vendors and negotiate leases with on-site shops.

Executive Chef (Hotel & Restaurant)

Coordinates activities of and directs indoctrination and training of chefs, cooks and other kitchen workers engaged in preparing and cooking foods in hotels or restaurants to ensure efficient and profitable food services. Plans or participates in planning menus and utilization of food surpluses and leftovers, taking into account probable number of guests, marketing conditions, popularity of various dishes, and recency of menu. Estimates food consumption, and purchases or requisitions foodstuffs and kitchen supplies. Reviews menus, analyzes recipes, determines food, labor, and overhead costs, and assigns prices to menu items. Directs food apportionment policy to control costs. Supervises cooking and other kitchen personnel and coordinates their assignments to ensure economical and timely food production. : Observes methods of food preparation and cooking, sizes of portions, and garnishing of foods to ensure food is prepared in prescribed manner. Tests cooked foods by tasting and smelling them. Devises special dishes and develops recipes. Hires and discharges employees. Familiarizes newly hired chefs and cooks with practices of restaurant kitchen and oversees training of cook apprentices. Maintains time and payroll records. Establishes and enforces nutrition and sanitation standards for restaurant. May supervise or cooperate with steward/stewardess in matters pertaining to kitchen, pantry, and storeroom.

Hotel Front Office Manager

Coordinates front office activities of hotel or motel and resolves problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries. Assigns duties and shifts to workers and observes performances to ensure adherence to hotel policies and established operating procedures. This position typically reports to the General Manager Hotel and supervises subordinate staff.: Confers and cooperates with other department heads to ensure coordination of hotel activities. Answers inquiries pertaining to hotel policies and services. Greets important guests. Arranges for private telephone line and other special services. May patrol public rooms, investigate disturbances, and warn troublemakers. May interview and hire applicants. May receive and process advance registration payments. May send out letters of confirmation or return checks when registration cannot be accepted.

Hotel Sales Representative

Contacts representatives of government, business, associations, travel agencies, convention groups, and social groups to solicit business for hotel, motel, or resort. Selects prospective customers for hotel services and calls on prospects to solicit business, outlines available hotel facilities and services offered, and quotes prices. : Reviews information on sales meetings, conventions, training classes, overnight travel, and other functions held by organization members to select prospective customers for hotel services. Calls on prospects to solicit business, analyzes requirements of function, verifies reservations by letter, or draws up contract and obtains signatures. Confers with customer and hotel department heads to plan function details, such as space requirements, publicity, time schedule, food services, and decorations. May serve as convention advisor or coordinator during function to minimize confusion and resolve problems, such as space adjustment and need for additional equipment. May select and release hotel publicity. May prepare and mail advance brochures to prospective customers.

Hotel Clerk

Performs variety of services for guests of hotel, motel, or other lodging establishments. Registers arriving guests, assigns rooms, and checks out guests at the end of their stay. Issues room key. Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Keeps records of room assignments and other registration information. Prepares and explains charges at time of check out and processes payment.: Date-stamps, sorts, and racks incoming mail and messages. Transmits and receives messages. Makes and confirms reservations. May issue escort instructions to bellhop. May keep records of room availability and guests' accounts. May post charges, such as room, food, liquor, or telephone, to ledger. May make restaurant, transportation, or entertainment reservation, and arrange for tours. May deposit guests' valuables in hotel safe or safe-deposit box. May order complimentary flowers or champagne for guests. May rent dock space at marina-hotel.

Hotel Supervisor Baggage

Supervises and directs activities of Baggage Porters engaged in handling baggage and related work for hotel patrons. This position typically reports to a manager and is the first level of supervision in the organization.: Adjusts work schedules according to workload and makes individual task assignments. Advises Baggage Porters of action to be taken in response to unusual requests. Resolves guests' complaints pertaining to conduct of Baggage Porters and lost or mishandled baggage. May perform personnel duties, such as screening, hiring, giving directions to new workers, and maintaining time records. May give travel information. May act as agent for transportation company. May participate in baggage handling activities and setting up sample rooms.

Hotel Attendant

Maintains hotel premises in a clean and orderly manner. Moves and arranges furniture. Turns mattresses. Hangs draperies. Prepares sample rooms for sales meetings. Arranges decorations, apparatus, or furniture for banquets and social functions. Collects soiled linens for laundering, and receives and stores linen supplies in linen closet.: May perform a variety of housecleaning duties, including dusting venetian blinds and polishing metalwork. May deliver television sets, ironing boards, baby cribs, and rollaway beds to guests' rooms. May clean swimming pool with vacuum. May clean and remove debris from driveway and garage areas.

Hotel Housekeeping Attendant

Cleans rooms, halls, lobbies, restrooms, and stairways in commercial establishments, such as motels and hotels. Sorts, counts, folds, marks, and carries linens. Performs cleaning in conformance to prescribed standards of cleanliness.: Sweeps and scrubs floors; cleans and sanitizes sinks, counters, tubs, and toilets; vacuums carpets, upholstered furniture, and draperies; dusts furniture and equipment; empties wastebaskets and empties and cleans ashtrays. Changes linens and makes beds. Replenishes restroom and room supplies, such as soap, drinking glasses, and writing supplies. Inspects rooms to see if any repairs are required. Renders personal assistance to patrons. May move furniture, change drapes, and roll carpet. May clean restaurants, clubs, beauty parlors, or dormitories.

Hotel Laundry Worker

Receives, marks, washes, finishes, checks, and wraps articles in laundry. Classifies and marks incoming laundry with identifying code number, by hand, or using machine. Tends washing machine, extractor, and tumbler to clean and dry laundry. Finishes laundered articles, using hand iron, pressing machine, or feeds and folds flatwork on flatwork ironing machine.: Sorts laundry and verifies count on laundry ticket. May perform related tasks, such as mending torn articles, using sewing machine or by affixing adhesive patches. May wrap articles. May specialize in receiving and washing, or in finishing and checking, and be designated according to unit in which work is performed.

Hotel Reservation Clerk

Obtains travel, hotel, and restaurant accommodations for employees or clients. Issues tickets, prepares itineraries, and compiles reports of transactions. Obtains confirmation of travel and lodging space and rate information. Plans trips, offers travel suggestions, and prepares itinerary, which may include points of interest, restaurants, and availability of emergency services during the trip.: Answers inquiries concerning routes, fares, and accommodations. Reviews routine invoices of transportation charges, and types and submits reports to company and to transportation agencies. Prepares claim forms for refunds and adjustments and reports of transactions processed.

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