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Plans and directs business office operations of the medical facility to ensure that revenue management functions meet customer and organizational requirements. Plans and directs business office operations to include such functions as admitting, patient registration, billing, collections, and insurance claims. Typically requires a college degree in business and related managerial experience.: Assists in coordinating and maintaining patient financial services programs to ensure compliance with current payments, rules, and regulations that impact the medical center and/or physician's billing and collections process. Monitors and ensures compliance with Medicare and Medicaid documentation guidelines. Monitors and evaluates current reimbursement/payment rules and ensures that legislative and regulatory changes impacting medical billing are anticipated and communicated to the clinical faculty, staff, and departmental billing personnel. Develops techniques for effective analyses of billing and collections efforts. Oversees resolution of third party denials and assists with reimbursement appeals and problems. Prepares financial reports and analyses to show progress or adverse trends and makes appropriate recommendations or conclusions. Assists in identification of new technologies that will improve departmental operations. Develops departmental strategies to meet cash projection formulas, reduce days in Accounts Receivable, and reduce denials. Ensures compliance with State and Federal law, compliance plans, HIPAA, and JCAHO guidelines. Prepares and manages the departmental budget. Hires, develops, and motivates a qualified Patient Financial Services staff. May provide assistance to physicians in determining appropriate use of codes for maximizing reimbursement of physician services.

Top Financial Officer

Directs and coordinates company's financial affairs according to financial principles and government regulations. Establishes major economic objectives and policies for the company. Directs and prepares financial analyses of operations for guidance of management. Typically reports to Chief Executive Officer or Chief Operations Officer and director level personnel report to this position.: Reports and recommends to top management or Board of Directors in regard to policies and programs. Plans and directs new operational procedures to obtain optimum efficiency and reduced costs. Establishes extensive line of credit. Directs receipt, disbursement, and expenditures of money or capital assets. Approves and signs documents effecting monetary transactions. Directs the activities concerned with safekeeping, control, and accounting for assets and securities. Directs preparation of budgets and financial forecasts. Analyzes division or department budget requests to identify areas in which reductions can be made, and allocates operating budget. Directs the preparation of reports that outline company's financial position in areas of income, expenses, and earnings based on past, present and future operations. Directs preparation of directives to division or department administrator outlining policy, program, or operating changes to be implemented. Promotes organization in financial markets to assure sources of capital.

Data Center Manager

Oversees the day to day management of all data center operations, policies, and procedures. Manages data center supervisors and operators engaged in inputting data into various storage media, manipulating existing data, editing data, and proofing new entries into database for accuracy. Interprets company policy to employees and enforces company policies and practices. Analyzes and resolves work problems, or assists employees in solving work problems. Ensures work is performed within established policies, procedures, and standards.: Defines, tracks, and manages operations and cross-functional projects that impact different operations teams. Tracks and solves recurring problems. Analyzes processes and procedures, identifying weaknesses or deficiencies, and implements improvements. Develops and maintains infrastructure monitoring systems. Devises new techniques to expedite workflow, improve productivity, and improve operating environment. Handles data center related contracts, including negotiation of terms, rates, etc., if necessary. Develops and maintains good working relationships with vendors and internal departments to drive the best long-term customer service and business results. Confers and works efficiently and effectively with other departments to implement controls and schedules, resolve delivery problems, and help validate business, operational, and financial impact of large scale data center projects. Recruits, hires, trains staff, evaluates employee performance, and recommends or initiates promotions, transfers, and disciplinary action.

Associate Financial Analyst

Assists in compiling, analyzing and interpreting financial information for management decision-making. Assists organization with financial functions, such as assessing, auditing, planning, budgeting, taxes, consolidation, cost control, and project control. Analyzes past and present financial data of organization and estimates future revenues and expenditures, applying principles of finance. Assists in the compilation of the annual plan capital budget, monthly forecast capital expenditures updates, and the long-range plan capital expenditure projections. Analyzes capital expenditures, depreciation, proposals, investment opportunities, rate of return, profit plans, operating records, financial statements, etc. Analyzes the financial projections for monthly income estimate forecasts, annual and long-range plans, and special studies using integrated financial software.: Generates the monthly income estimate and operating reports including written commentary and analysis of variances. Performs other ad-hoc financial studies such as lease versus purchase, internal rate of return, etc. Assists in accounting for all assigned financial transactions in an effective and efficient manner by gathering, analyzing, classifying, and recording financial data. Summarizes financial data through the preparation of reports, schedules, statements, invoices, and filings, including rate filings. Analyzes accounts and financial results by developing an understanding of assigned financial and related business transaction flows, including supporting electronic data processing systems. Maintains accurate financial and accounting records which are in compliance with applicable company policies.

Financial Planning & Analysis Manager

Provides overall financial planning and analysis for the organization. Implements and executes financial analysis and financial planning and forecasting activities of organization. Develops, implements, and refines tools and techniques for financial analysis within the business to ensure that the needs of the business are consistently met. Oversees the data collection, monitoring, analysis, and reporting of revenues and expenses of the business. Assists in developing the annual expense and capital expense budgets for the organization. Designs and refines processes and procedures, and carries out and monitors these activities. Analyzes monthly projected performance, with particular emphasis on sales volume and product or service profitability. Provides analytical inputs to projects run primarily by upper management. Forecasts and analyzes organization's promotional allowance spending.: Provides analytical and implementation support to the organization across the spectrum of financial, growth, and process-improvement opportunities. Develops appropriate productivity targets and metrics that drive achievement of the organization's financial targets. Executes and monitors processes for the timely and efficient preparation of the annual budget, the mid-year estimate, and the annual strategic plan. Provides accurate updates of financial forecasts (risk and opportunity analyses) for both profitability and cash flow. Prepares the monthly sales forecasts for the organization. Provides analytical support by developing and analyzing financial models as a basis for understanding and communicating the financial implications of perceived opportunities and problems in the organization. Coordinates and supports new and reformulated product or service costing, including gathering and evaluating data from Operations, Procurement, Distribution, Sales, and Marketing. Prepares pricing and profitability analysis for new and reformulated product or service proposals for the organization. Develops and carries out the ongoing analysis of monthly operating performance of the organization, with particular emphasis on sales volume and product or service profitability, and drafts monthly narrative commentary on financial results. Reads, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations. Writes reports, business correspondence, and procedure manuals.

Call Center Manager

Manages staff of Call Center Representatives and/or Telemarketers; focus is on staffing, training, and monitoring the production of the employees. Directs motivational sessions to improve productivity. Is required to be adept in activities of employees supervised. May report to a director, and staff typically includes supervisors in addition to Call Center Representatives and/or Telemarketing Representatives.: Studies schedules and estimates time, cost, and labor needed for completion of job assignments. Establishes or adjusts work procedures to meet productivity goals. Recommends measures to improve methods, quantity of sales, and suggests changes in working conditions to increase efficiency. May monitor calls to ensure quality standards and develop and/or supervise scripts. May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action.

Call Center Sales Representative

Solicits orders for merchandise or services over telephone. Reports to Telemarketing Supervisor. Calls prospective customers to explain type of service or merchandise offered. Quotes prices and tries to persuade customers to buy, using prepared sales talk.: Records names, addresses, purchases, and reactions of prospects solicited. Refers orders to other workers for filling. Enters data into order system. May prepare report on sales activities. May develop lists of prospects from city and telephone directories. May type report on sales activities.

Call Center Supervisor

Supervises and coordinates activities of Call Center Representative and/or Telemarketing Representatives who solicit orders for merchandise or services over the telephone. Studies schedules and estimates time for completion of job assignments. Monitors calls to ensure quality standards. Is required to be adept in activities of employees supervised. This position typically reports to a manger and is a first-level supervisory position.: Establishes or adjusts work procedures to meet department deadlines. Recommends measures to improve methods, quantity of sales, and suggests changes in working conditions to increase efficiency. Analyzes and resolves work problems, or assists employees in solving work problems. May compile lists of prospective clients to provide leads for additional business. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action. May supervise inbound or outbound call center representatives.

Customer Center Representative (General Calls)

Handles inbound and outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Handles inbound and outbound calls of a lesser complexity that are primarily routine or basic in nature. Follows basic procedures and scripts. Requires fundamental knowledge to navigate company's customer information systems and/or order system along with a basic knowledge of company, services, and products.: Responsibilities may include answering customer questions, explaining available services, correcting errors, providing information on pricing, taking orders, developing leads, and/or selling products and services. More complex customer inquiries may be passed to higher level Call Center Representatives.

Customer Center Representative (Specialized Calls)

Handles more complex customer inquiries and problems and non-routine matters than those handled by lower-level Call Center Representatives. May provide assistance to lower-level Call Center Representatives. This position requires a higher degree of skill and ability to explain more complex matters to ensure customer satisfaction and retention, and to sell products and services.: Handles inbound and outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Responsibilities may include answering customer questions, explaining available services, correcting errors, providing information on pricing, taking orders, developing leads, troubleshooting, and/or selling products and services. Requires sound knowledge to navigate company's customer information systems and/or order system along with a good knowledge of company, services, and products. Only the most complex customer inquiries may be passed to higher level Call Center Representatives.

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