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Bank Foreign-Exchange Dealer

Maintains bank's balances on deposit in foreign banks to ensure foreign exchange position, and negotiates prices at which such exchanges shall be purchased and sold, based on demand, supply, and stability of currency. Refers to international bank market rate to determine foreign exchange rates. Establishes local rates based upon international bank rates, size of transaction involved, stability of market, and bank's balances available to fund customer requirements. : Negotiates purchase and sale of foreign exchange drafts on foreign exchange market and calculates US dollar equivalents. Adjusts deposit balances with foreign banks. May direct foreign exchange personnel in transactions relating to international monetary business.

Dealer Gambling

Conducts gambling table, such as dice, roulette, or cards, in gambling establishment. Exchanges paper currency for playing chips or coins. Ensures that wagers are placed before cards are dealt, roulette wheel is spun, or dice are tossed.: Announces winning number or color to players. Computes payable odds to pay winning bets. Pays winning bets and collects losing bets. May be designated according to specialty.

e-Commerce Customer Support Manager

Leads a team of Customer Service Representatives in providing support to customers who purchase products and/or services over the Internet. Reviews and analyzes indicators in order to drive team performance.: Maintains and demonstrates a high level of e-commerce product knowledge. Responds to user inquiries received through the site(s) and e-mail. Identifies and analyzes escalated problems and provides guidance to team. Researches, follows up, and resolves issues in a timely manner. Measures and analyzes Customer Service Representative performance and works with individuals to strengthen individual weaknesses. Ensures that customer needs are fulfilled. Encourages the team to support more products and/or services each year and to broaden support coverage. Collaborates with Product Management and Engineering to make improvements to products and/or services that decrease the volume of support requests. Acts as a liaison with internal and external customers. Trains and develops the team, including regular one-on-one meetings with team members and overall performance management.

Technical Support Manager

Manages the resolution of technical issues for users of company products, including current and prospective clients, resellers, and professional product testing organizations. Designs, develops, and implements processes, systems, and technology to support and enhance the technical support function. Manages and develops the support teams, including hiring, professional development, and proactive project work.: Serves as a proactive liaison and support engineer to supervise level one support resolution and fix any escalated trouble tickets. Consults occasionally with users to understand and clarify their expectations of the products and communicate resolution steps and timelines. Creates and maintains a knowledge base of issues, resolutions, use cases, topologies, tricks and tips, configuration guides, FAQs, and documentation improvement suggestions. Documents all user interaction, manages trends, and reports on staff utilization. Identifies and analyzes technical trends and provides appropriate feedback to Product Management and Engineering. Identifies potential sales leads through customer usage scenarios to Product Management and Sales. Designs, installs, configures, and maintains necessary lab environment required to support products through failure replication and stress testing. Coordinates support issues for account management with sales team. Provides regular reports for management that measure the effectiveness of the technical support function. Directs, supports, and motivates the support teams to provide the highest quality service. Manages workflow, staffing, and schedules to meet operational goals, as agreed upon with management and in accordance to the budget.

Software Support Manager

Leads the customer support call center for software products. Manages the activities of a software support team and oversees overall team performance. Resolves escalated issues.: Monitors the software support team's performance toward response and resolution metrics. Manages staffing levels and support coverage. Refines support policies and procedures. Ensures the highest levels of customer satisfaction. Provides phone support to troubleshoot and resolve client support issues. Maintains technical knowledge base and software documentation. Assists sales team as needed on technical calls related to software products. Assists clients with the installation and configuration of software products. Provides higher-level support for client hardware and database issues. Serves as the technical liaison to potential and existing customers by participating in pre- and post-sale conference calls, software installations, and ongoing technical support. Designs and implements cross-training programs for support staff.

Regional Support Manager

Directs and coordinates regional activities of motor transportation company: examines and analyzes rates, tariffs, operating costs, and revenues to determine such needs or requirements as increase in rates and tariffs, reduction of operations and maintenance costs, and expansion of or changes in schedules or routes. Prepares, for management evaluation, recommendations designed to increase efficiency and revenues and lower costs. Directs, through subordinate management personnel, compliance of workers with established company policies, procedures, and standards, such as safekeeping of funds and tickets, personnel employment and grievance practices, and enforcement of union contracts and government regulations. Reviews operational records and reports and refers to manuals, company instructions, and government regulations to detect deviations from operational practices and prepares directives to eliminate such infractions. Investigates safeguards and inspects regional premises to ensure that adequate protection exists for company assets, property, and equipment. Participates in union contract negotiations and settling of grievances. Coordinates advertising and sales promotion programs for region. Reviews replies to passenger complaints and settlement of claims for conformance with company public relations policies and procedures. Inspects terminals for conformance with standards for cleanliness, appearance, and need of repair or maintenance, and directs corrective measures required to meet standards.

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