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Associate Engineer

Coordinates and participates in design, evaluation, planning, integration, testing, and completion activities in engineering projects. Identifies, analyzes, and resolves program support deficiencies. Gathers and correlates engineering data. Performs various tests and documents results.: Provides technical direction and guidance to professional and/or sub-professional personnel. Directs and oversees any combination of design, planning, specification writing, plan review, or inspection activities necessary for the completion of projects. Assigns work, gives instructions, and resolves difficult engineering problems. Directs and supervises the activities of engineering personnel in analyzing field data and preparing plans, profiles, maps, and/or related drawings necessary for assigned projects. Provides technical information to officials of governmental jurisdictions, other engineers, and the public. Interacts with public utility companies as needed. Supervises the preparation and maintenance of records pertaining to job expenditures, budget programs, work order balances, requests for change orders, progress pay, and final estimates on contracts. May prepare specifications and related contract documents to be used in advertising projects for bids.

Actuary (Associate)

Engages in actuarial sciences, statistics, principles of finance, and business to problems in life, health, social, and casualty insurance, annuities, and pensions. The Associate level performs more complex actuarial studies and has demonstrated greater professional competence by completion of additional examinations. The Associate level generally requires five to seven years of previous experience at the Enrolled actuary level and completion of a series of examinations required for the professional designation of an Associate.: Determines mortality, accident, sickness, disability, and retirement rates; constructs probability tables regarding fire, natural disasters, and unemployment, based on analysis of statistical data and other pertinent information. Designs or reviews insurance and pension plans and calculates premiums. Ascertains premium rates required and cash reserves and liabilities necessary to ensure payment of future benefits. Determines equitable basis for distributing surplus earnings under participating insurance and annuity contracts in mutual companies. Forecasts financial outcomes using pricing, analysis, and risk assessment.

Customer Service Clerk

Performs any combination of following tasks in post exchange: arranges for gift wrapping, monogramming, printing, and fabrication of such items as desk nameplates and rubber stamps, and repair or replacement of defective items covered by warranty. Takes orders for such items as decorated cakes, cut flowers, personalized greeting cards and stationery, and merchandise rentals and repairs. Prepares special order worksheet. Keeps record of services in progress. Notifies customer when service is completed and accepts payment. Acts as wedding consultant. Assists customers to select and purchase specified merchandise personal shopper. Keeps records of items in layaway, receives and posts customer payments, and prepares and forwards delinquent notices layaway clerk. Issues temporary identification cards from information on military records. Approves customer's checks and provides check cashing service according to exchange policy. Answers customer's telephone, mail, and in-person inquiries and directs customers to appropriate sales area information clerk. Resolves customer complaints and requests for refunds, exchanges, and adjustments. Provides customers with catalogs and information concerning prices, shipping time, and costs.

Research Associate

Plans, organizes, and conducts research in variety of areas, such as new or existing products, science, social science, law, or medicine. Analyzes verbal or statistical data to prepare reports and studies for use by professional workers. A combination of over one year of directly related training and/or experience is required for carrying out the responsibilities for this job.: Develops plans for project or studies guidelines for project prepared by professional staff member to outline research and/or development procedures to be followed. Plans schedule according to variety of methods to be used, availability and quantity of resources, and number of subordinate personnel assigned to participate in project. Searches sources, such as reference works, literature, documents, newspapers, statistical records, and other sources of information, to collect, record, analyze, and evaluate facts. Analyzes and evaluates applicability of collected data. Discusses findings with other personnel to evaluate validity of findings. Prepares reports and/or designs and specifications of completed projects. Prepares statistical tabulations. Writes reports or presents data in formats such as abstracts, bibliographies, graphs, or maps. May prepare for publication in technical journals, for presentation to organization requesting project, or for use in further applied or theoretical research activities. May interview individuals to obtain data or draft correspondence to answer inquiries.

Insurance Customer Service Representative (Commercial)

Provides customer service for the commercial insurance. Interacts with customers by phone or in person to ensure the best service possible. Answers customers' questions regarding product or service. Interviews customers to obtain information and explain available services. Receives and processes orders, provides information concerning pricing, changes in service, and discontinuance.: Investigates and corrects errors, following customer and company records. Adjusts complaints concerning billing or services rendered. Refers complaints of service or to appropriate departments for investigation. Coordinates customers' service needs with other departments as required to ensure customer service. May solicit sale of new or addition services or product. May obtain credit records from credit reporting agency. May visit customer premises to obtain order or resolve customer problems.

Banking Customer Service Representative

Opens accounts, explains and processes investments and other financial services, researches account problems, resolves complaints, and corrects records. Interviews customers to obtain information and explain available financial services, such as savings and checking accounts, Individual Retirement Account, Certificates of Deposit, savings bonds, and securities. Rents safe deposit boxes. Job know-how usually involves one to two years of directly related study, training, and/or experience.: Answers customers' questions and investigates and corrects errors, following customer and establishment records. Presents funds received from customer to teller deposit, and obtains receipt for customer. May help customer complete loan application. May type account information obtained from customer on record card or form and enter it into computer. May obtain credit records from credit reporting agency. May admit customers to safe deposit vault. May execute wire transfers of funds.

Customer Services Coordinator Printing

Coordinates production of printed materials or printing services with customers' requirements. Confers with customers throughout production to keep them informed of status of job, to solicit and resolve inquiries and complaints, to obtain approval of materials, such as artwork, color separations, ink samples, and proofs, and to procure information and materials needed by establishment personnel to process order. : Determines supplies, materials, and equipment needed for job order, plans and draws layout of job, and routes supplies and materials, such as paste-ups, artwork, copy, film, or prints, to work areas to put job order into production. Monitors progress of job order throughout production, confers with establishment personnel, orders supplies, contracts services with outside vendors, and alters production schedule and job order to expedite timely processing of job in accordance with customers' requirements and company standards.

Cashier Associate

Receives cash, personal check, or charge or debit card for payment of food, rent, property, deposits, fees, accounts receivable, or other goods and services. Operates cash register, scanners, and computers to itemize and total customer's purchases.: Records prices, subtotals taxable items, and totals purchases on cash register. Collects cash, check, or charge payment from customer and makes change for cash transactions. Checks identification when required by transaction. Checks and verifies to note price changes. Counts money in cash drawer at beginning and end of work shift. Ensures accuracy of collection and disbursement of funds. May open and close cashier window. May record daily transaction amounts from cash register to balance cash drawer. May cash checks. May use electronic scanner to record price. May collect and issue refunds.

Customer Complaint Clerk

Investigates customer complaints about merchandise, service, billing, or credit rating: examines records, such as bills, computer printouts, microfilm, meter readings, bills of lading, and related documents and correspondence, and converses or corresponds with customer and other company personnel, such as billing, credit, sales, service, or shipping, to obtain facts regarding customer complaint. Examines pertinent information to determine accuracy of customer complaint and to determine responsibility for errors. Notifies customer and designated personnel of findings, adjustments, and recommendations, such as exchange of merchandise, refund of money, credit of customer's account, or adjustment of customer's bill. May recommend to management improvements in product, packaging, shipping methods, service, or billing methods and procedures to prevent future complaints of similar nature. May examine merchandise to determine accuracy of complaint. May follow up on recommended adjustments to ensure customer satisfaction. May key information into computer to obtain computerized records. May trace missing merchandise and be designated tracer clerk. May investigate overdue and damaged shipments or shortages in shipments for common carrier and be designated over-short-and-damage clerk. May be designated according to type of complaint adjusted as bill adjuster; merchandise-adjustment clerk; service investigator.

Customer Service Representative Supervisor

Supervises and coordinates activities of customer service representatives engaged in handling service orders and telephone complaints of customers: monitors service calls service observer to observe employee's demeanor, technical accuracy, and conformity to company policies. Recommends corrective services to adjust customer complaints. Answers questions about service. Keys information into computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints. Checks accounting ledger and order postings for errors. Performs other duties as described under supervisor.

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