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Plans, develops, and establishes policies and objectives of customer service in accordance with objectives of organization. Reports, typically, to Chief Operating Officer and has Director Customer Service reporting to this position.: Confers with organization officials to assure customer service objectives are in concert with business plans and objectives. Develops organizational customer service policies and coordinates related functions. Directs and coordinates customer service programs and activities. Explains firm's customer service programs and how use of programs can promote customer relations and sales. Directs employees engaged in customer service who may provide product support, investigate, evaluate, and settle complaints and other related programs. Directs customer service employees concerning products, rates or service in connection with products or services offered. Analyzes reports of findings and recommends response to customer service issues considering nature and complexity of the issue. Directs the activities and actions of subordinates to ensure customer service issues are handled correctly. Authorizes retention of data and preparation of documents. Prepares activity reports for evaluation by management.

Customer Services Instructor

Conducts classroom instruction, on-the-job training, and orientation sessions for new and experienced ground personnel on various subjects, such as aircraft and station familiarization, company policies and procedures, and specific job duties: develops and prepares course outlines, instructional procedures, and study materials for nontechnical occupations in such areas as airfreight, customer services load planning, ramp services, reservations, and ticketing. Presents course material through use of audiovisual aids, classroom lectures, on-the-job training, and printed handouts. Tests student's progress, using oral interviews, written examinations, and performance tests to ascertain comprehension of subject matter. Prepares reports of attendance, grades, and training activities. Keeps records of training accomplishments and confers with supervisory personnel regarding training needs. Conducts recurrent on-the-job training or classroom instruction to acquaint experienced workers with changing procedures or with use of new equipment. Coordinates training activities with local station manager. May conduct special training programs in company and industry procedures, regulations, rules, and techniques relating to passenger travel for workers employed by travel agencies.

Customer Service Clerk

Performs any combination of following tasks in post exchange: arranges for gift wrapping, monogramming, printing, and fabrication of such items as desk nameplates and rubber stamps, and repair or replacement of defective items covered by warranty. Takes orders for such items as decorated cakes, cut flowers, personalized greeting cards and stationery, and merchandise rentals and repairs. Prepares special order worksheet. Keeps record of services in progress. Notifies customer when service is completed and accepts payment. Acts as wedding consultant. Assists customers to select and purchase specified merchandise personal shopper. Keeps records of items in layaway, receives and posts customer payments, and prepares and forwards delinquent notices layaway clerk. Issues temporary identification cards from information on military records. Approves customer's checks and provides check cashing service according to exchange policy. Answers customer's telephone, mail, and in-person inquiries and directs customers to appropriate sales area information clerk. Resolves customer complaints and requests for refunds, exchanges, and adjustments. Provides customers with catalogs and information concerning prices, shipping time, and costs.

Customer Service Specialist Post Exchange

Deboner Pet Food

Tends deboning-grinder machine that separates flesh from bones to make boneless ground pet food: positions and secures hopper, screw, and disk assemblies in deboning-grinder machine housings, using wrench, and depresses buttons to activate machine and conveyor. Observes volume of meat parts moving on conveyor into hopper, and adds or removes parts, using shovel, and spreads parts in hopper, using stick, to ensure steady supply of parts to machine. Picks bones and similar matter from parts on conveyor to assist in separating process. Observes processing and adjusts disk assembly when required to maintain specified consistency and volume of ground parts, using ratchet lever. Shovels separated bones and foreign matter into disposal drum. Cleans machine and work area, using hose, brush, and shovel.

Customer Servicer

Installs and repairs gas meters, regulators, ranges, heaters, and refrigerators in customer's establishment, using manometer, voltmeter, handtools, and pipe-threading tools: measures, cuts, and threads pipe and connects it to feeder line and equipment or appliance, using rule, pipe cutter, threader, and wrench. Tests and examines pipelines and equipment to locate leaks and faulty pipe connections and to determine pressure and flow of gas, using manometer, voltmeter, combustible gas indicator, and soap lather. Dismantles meters and regulators, and replaces defective pipes, thermocouples, thermostats, valves, and indicator spindles, using handtools. May assemble new or reconditioned appliances. May collect for monthly bills or overdue payments. May be designated according to appliance serviced as gas-refrigerator servicer; gas-stove servicer.

Customer Servicer Helper

Assists gas-appliance servicer in installing, testing, adjusting, and repairing regulators, ranges, and heaters, in customer's establishments: transports tools, parts, equipment, and appliances from truck to customer's establishment, using handtruck. Measures, cuts, threads, and connects pipe to feeder line and installed appliance, using pipe cutter, threader, and wrench. Dismantles appliances and replaces defective pipes, thermocouples, thermostats, valves, and spindles, using handtools. Performs other duties as described under helper. May be designated according to kind of appliance repaired as gas-stove-servicer helper.

Customer Service Representative Supervisor

Supervises and coordinates activities of customer service representatives engaged in handling service orders and telephone complaints of customers: monitors service calls service observer to observe employee's demeanor, technical accuracy, and conformity to company policies. Recommends corrective services to adjust customer complaints. Answers questions about service. Keys information into computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints. Checks accounting ledger and order postings for errors. Performs other duties as described under supervisor.

Customer Service Representative Instructor

Conducts classroom and on-the-job training for customer-service representatives: instructs employees on company policies, systems, and routines for handling customer service requests, following prescribed training program. Explains service forms and company procedures, using training aids, such as tape recorder, motion picture films, and slides. Listens to or takes recordings of trainees handling customer service calls to detect errors. Discusses errors and problems to improve techniques in handling calls.

Commercial Customer Service Representative

Receives and attempts to resolve customer service problems and questions to enhance customer satisfaction and reduce cancellations and/or returns. Attempts to sell products and/or services to new customers and retain existing customers.: Assists in calling customers to confirm scheduled appointments. Maintains customer database. Identifies or creates customer wants and needs and offers solutions and benefits to sell new services.

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