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Determines provider compliance throughout a region and recommends appropriate actions.: This position is typically responsible for learning investigatory techniques for the detection of inadvertent or intentional fraud. Assists in special investigations and provides support in compliance with requests from enforcement agencies. Researches, handles and assists in resolution of complaints regarding suspected fraud and/or compliance issues. Analyzes documentation and summarizes data gathered from a variety of sources. Interacts with other departments and performs special tasks to include overseeing random examination processes, enforcing membership actions and assessing reports on provider groups or brokers. Conducts ad hoc investigations. This position typically requires at least one year of underwriting experience.

Data Entry Supervisor

Supervises data entry operators engaged in inputting data into various storage media, manipulating existing data, editing data, and proofing new entries into database for accuracy. Interprets company policy to employees and enforces company policies and practices. Analyzes and resolves work problems, or assists employees in solving work problems. Ensures work is performed within established policies, procedures, and standards.: Consults with data processing personnel on ways to expedite workflow and improve productivity. Confers with user departments to implement controls and schedules and resolve delivery problems. Advises management on problems relating to data entry. Responsible for data entry improvements in quality and efficiency. Compiles, sorts, and verifies accuracy of data to be entered. May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action.

Data Entry Operator Lead

Guides data entry operators in the data entry process and in solving work problems. Operates computer or other data entry device to enter data in computer-readable format. Inputs accounting or statistical data from source documents into computer, using data entry device, such as keyboard or optical scanner, and following format displayed on screen.: Compares data entered with source documents, or re-enters data in verification format on screen to detect errors. Deletes incorrectly entered data, and re-enters correct data. Keeps record of work completed. Compiles, sorts, and verifies accuracy of data to be entered. May assist in role of group leader as required.

Clinical Research Technician (Entry)

Provides assistance in a clinical research laboratory with basic experiments.: Provides laboratory assistance and conducts standard tests which may involve human and animal medical research. Prepares equipment and aids scientist during tests and examinations. Maintains the laboratory and ensures availability of required supplies and equipment. Performs administrative duties in the laboratory to include maintenance of records and report preparation. Maintains laboratory equipment. This position typically requires a college degree in health sciences. Specialized training in clinical research may be required.

Entry Clerk

Performs any combination of following duties in marking, sorting, and recording soiled garments, linens, and other articles received for cleaning and laundering: opens bundle or bag and spreads articles on worktable. Examines articles and records defects, such as holes, stains, tears, and ripped seams. Compares articles with customer's listing or records by hand or by using listing-pricing machine. Affixes or marks customer-identifying symbols on soiled articles by one of following methods: (1) adjusts numbered disks of marking machine by hand to set code number; places article or cloth tag under disks; depresses pedal or pulls lever that forces disks against article or tag to print code; pins or staples tag to article. (2) writes code number on garment or tag with pen and waterproof ink; pins, staples, or sews tag to garment. (3) positions garment under stapling machine and pulls lever that staples short length of tape to garment; writes identifying code on tape. (4) presses lever of clipping machine that fastens metal clip to garment. (5) depresses keys of marking machine that prints identifying symbol on garment. (6) seals identification tape on article, using patching machine and adhesive tape. Routes defective articles to mender for repairs. Sorts articles according to color, degree of soil, and type of materials or treatment. Measures articles with yardstick or measuring tape and records measurements to ensure articles are finished to original size. Removes buttons, ornaments, and other trimmings from soiled garments and replaces buttons on.

Data Entry Operator

Enters data into computer using various data entry devices. Enters lists of items, alphabetic, numeric, or symbolic in computer-readable format.: Compares data entered with source documents, or re-enters data in verification format on screen to detect errors. May compile, sort, and verify accuracy of data to be entered. May manipulate existing data, edit current information, or proofread new entries in database for accuracy. May utilize optical scanners. May keep record of work completed.

Chief Customer Service Officer

Plans, develops, and establishes policies and objectives of customer service in accordance with objectives of organization. Reports, typically, to Chief Operating Officer and has Director Customer Service reporting to this position.: Confers with organization officials to assure customer service objectives are in concert with business plans and objectives. Develops organizational customer service policies and coordinates related functions. Directs and coordinates customer service programs and activities. Explains firm's customer service programs and how use of programs can promote customer relations and sales. Directs employees engaged in customer service who may provide product support, investigate, evaluate, and settle complaints and other related programs. Directs customer service employees concerning products, rates or service in connection with products or services offered. Analyzes reports of findings and recommends response to customer service issues considering nature and complexity of the issue. Directs the activities and actions of subordinates to ensure customer service issues are handled correctly. Authorizes retention of data and preparation of documents. Prepares activity reports for evaluation by management.

Director Customer Service

Directs employees, through subordinate levels of management, engaged in receiving calls and inquiries, investigating, evaluating, and settling complaints and claims of customers. Assists the Customer Service Top Officer in planning, formulating customer service policies, and directing and coordinating the company's customer service activities. Typically reports to Customer Service Top Officer and Customer Service Managers may report to this position.: Providing administrative support to sales activities may be part of the director's responsibilities. Such administrative support activities may include, but are not limited to, processing customers orders, supplying price quotations, supplying product information, keeping sales statistics, and other related activities. Oversees the investigation of complaints, such as those concerning rates or service in connection with any product or service offered. Analyzes reports of findings and recommends response to complaint, considering nature and complexity of complaint, requirements, actions of subordinates to ensure settlements are made correctly. Authorizes retention of data and preparation of documents for use during governmental or customer inquiries.

Supervisor Customer Complaint Services

Supervises and coordinates activities of workers engaged in resolving customer problems and complaints concerning matters, such as merchandise, service, and billing: reviews customer-complaint correspondence, notes any suggestions, and assigns complaint to customer-complaint clerk for action. Advises subordinates on handling difficult customer complaints, or may handle complaint personally. Confers with other supervisory or managerial personnel to recommend changes in order to avoid recurring customer complaints. May explain to customer by telephone or letter action taken on complaint. May follow up with customer to see that complaint was satisfactorily resolved. May be designated according to type of problem as supervisor, lost and found. Performs other duties as described under supervisor.

Customer Service Representative Supervisor

Supervises and coordinates activities of customer service representatives engaged in handling service orders and telephone complaints of customers: monitors service calls service observer to observe employee's demeanor, technical accuracy, and conformity to company policies. Recommends corrective services to adjust customer complaints. Answers questions about service. Keys information into computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints. Checks accounting ledger and order postings for errors. Performs other duties as described under supervisor.

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