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Supervises collectors who locate customers to collect installments or overdue accounts, damage claims, or non-payable checks. Keeps record of collections and status of accounts.: Visits or phones customer and attempts to persuade customer to pay amount due or arranges for payment at later date. Questions neighbors and postal workers at post office to determine new address of customers.

Librarian Special Collections

Collects and organizes books, pamphlets, manuscripts, and other materials on select subjects to be used for research: organizes collections according to field of interest. Examines reference works and consults specialists preparatory to selecting materials for collections. Compiles bibliographies. Appraises books, using references, such as bibliographies, book auction records, and special catalogs on incunabula (printing prior to 1500). Publishes papers and bibliographies on special collections to notify scholars of available materials. Lectures on booklore, such as history of printing, bindings, and illuminations. May plan and arrange displays for library exhibits. May index and reproduce materials for sale to other libraries.

Credit & Collection Manager

Directs and coordinates activities of workers engaged in conducting credit investigations and collecting delinquent accounts of customers. Assigns workers, directly or through subordinate supervisors, responsibility for investigating and verifying financial status and reputation of prospective customers applying for credit, preparing documents to substantiate findings, and recommending rejection or approval of applications. Assigns responsibility for investigation of fraud cases and possible legal action and collection for worthless checks and delinquent bills. Typically reports to a director and may have supervisors reporting to this position.: Establishes credit limitations on customer account. Reviews collection reports to ascertain status of collections-and-balances outstanding and to evaluate effectiveness of current collection policies and procedures. Audits delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad-debt status to account. Coordinates with others, including personnel in company branches and credit card companies, to exchange information and update controls. May submit delinquent accounts to attorney or outside agency for collection. May compile and analyze statistical data on fraudulent use of credit cards to develop procedures designed to deter or prevent use of cards. May specialize in credit and collection activities for credit cards.

Manager Credit & Collection

Credit & Collection Supervisor

Supervises and coordinates activities of employees engaged in the investigation and review of credit risks and the collection of receivables. Reviews client credit history to grant or deny extensions of credit. This position typically reports to a manager and is the first level of supervision in the organization.: Supervises past due account collection and sends follow-up letter if payment is not received. Sets up condition of payment schedule and closely monitors collection of accounts. Turns delinquent accounts over to collection agency or advises of legal action. Responsible for credit and collection status report.

Collection & Credit Supervisor

Supervisor Credit & Collection

Banking Credit Analyst

Analyzes credit information to determine risk involved in lending money to customers, and prepares report of findings. Writes loan applications, including results of credit analysis and summary of loan request to loan committee for decision. Selects information, including company financial statements and balance sheet, and records data on spreadsheet. Performs industry research and ratios. Typically requires a four-year college degree in a related field; however, some companies may accept equivalent education and experience combined.: Enters codes for computer program to generate ratios for use in evaluating commercial customer's financial status. Compares items, such as liquidity, profitability, credit history, and cash, with other companies of same industry, size, and geographic location. Analyzes such factors as income growth, quality of management, market share, potential risks of industry, and collateral appraisal. Describes credit risk and amount of loan profit. Prepares credit and cash flow analysis. Maintains loan and credit data. May visit company to collect information as part of analysis.

Credit Analyst

Credit & Collection Clerk

Notifies or locates customers with delinquent accounts, attempts to secure payment, and reports payments. Prepares and mails form letters to customers to encourage payment of delinquent accounts. Confers with customer by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer. Calls customers who do not reply to letters.: Helps secure information regarding customer's financial status or insurance coverage. Provides appropriate information to billing staff or credit department. Records information about financial status of customer and status of collection efforts. May order repossession or service disconnection, or turn over account to attorney. May sort and file correspondence. May receive payments and post amount paid to customer account and notify collection agency of amounts received. May adjust for incorrect credit charges and grant extension of credit. May provide customer credit information or rating on request. May compute interest and payments. May use automated telephone dialing system to contact customers and computer to record customer account information. May void sales tickets for unclaimed COD and lay-away merchandise. May trace customer to new address by inquiring at post office or by questioning neighbors.

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