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Investigates assigned fraud claims submitted by credit card members. Analyzes client accounts and transactions to detect potential fraud situations and identify fraud trends and patterns. Researches recovery opportunities in order to reduce losses. Performs individual tasks in assigned case while working within a team environment to meet the established goals of the unit.: Interviews individuals involved in fraud cases. Makes inbound and outbound calls to verify transactions and take appropriate action. Communicates to management any complex and unique situations that need immediate attention. Performs chargebacks and related functions. Collaborates with merchants and reviews activity with cardholders to identify save opportunities. Adheres to credit card companies' rules and regulations regarding processing transactions. Assumes responsibility for the card member's return of the Declaration of Unauthorized Transactions (DUT). Ensures that accounts are credited properly for all charges and that the proper balances are on the appropriate accounts. Enters case details into the case management system. Prepares Suspicious Activity Reports (SAR) related to fraud claims being reviewed. Prepares fraud investigative reports for presentation to law enforcement agencies for criminal prosecution. Networks with Fraud Units from other financial institutions regarding fraud trends and to gather intelligence information related to domestic or global fraud issues. Identifies and reports possible procedural issues that permitted the fraud to occur. May participate in court trials.

Fraud Investigator

Investigates cases of fraud involving use of charge cards reported lost or stolen, cash refunds, and nonexistent accounts in retail stores. Receives information from credit, sales, and collection departments regarding suspected fraud cases. Interviews store personnel, and observes and questions suspected customers to obtain evidence. Compiles detailed reports on fraud cases, and submits and discusses cases with police. : Consults with postal officials when charge cards are reported stolen in mail. Testifies at court trials of offenders. Prepares reports of fraud cases and submits reports to security department and other store officials.

Analyst Credit

Analyzes credit information to determine risk involved in lending money to customers, and prepares report of findings. Writes loan applications, including results of credit analysis and summary of loan request to loan committee for decision. Selects information, including company financial statements and balance sheet, and records data on spreadsheet. Performs industry research and ratios. Typically requires a four-year college degree in a related field; however, some companies may accept equivalent education and experience combined.: Enters codes for computer program to generate ratios for use in evaluating commercial customer's financial status. Compares items, such as liquidity, profitability, credit history, and cash, with other companies of same industry, size, and geographic location. Analyzes such factors as income growth, quality of management, market share, potential risks of industry, and collateral appraisal. Describes credit risk and amount of loan profit. Prepares credit and cash flow analysis. Maintains loan and credit data. May visit company to collect information as part of analysis.

Legal Investigator

Researches and prepares cases relating to administrative appeals of civil service members: examines state government, personnel, college, or university rules and regulations. Answers members' questions regarding rights and benefits and advises on how rules apply to individual situations. Presents arguments and evidence to support appeal at appeal hearing. Calls upon witnesses to testify at hearing.

Shopping Investigator

Shops in commercial, retail, and service establishments to test integrity of sales and service personnel, and evaluates sales techniques and services rendered customers: reviews establishment's policies and standards to ascertain employee-performance requirements. Buys merchandise, orders food, or utilizes services to evaluate sales technique and courtesy of employee. Carries merchandise to check stand or sales counter and observes employee during sales transaction to detect irregularities in listing or calling prices, itemizing merchandise, or handling cash. Delivers purchases to agency conducting shopping investigation service. Writes report of investigations for each establishment visited. Usually works as member of shopping investigation crew.

Investigator Fraud

Alarm Investigator

Investigates source of alarm and trouble signals on subscribers' premises, as recorded in central station of electrical protective signaling system. Investigates disturbances, such as unlawful intrusion, fires, and property damage. Apprehends unauthorized people found on property, using armed force if necessary, and releases them to custody of authorities.: Contacts supervisor by radio or telephone to report irregularities and obtain further instructions. Adjusts and repairs subscriber's signaling equipment to restore service, using hand tools. Coordinates activities with police and fire departments during alarms. Writes investigation and automobile usage reports.

Investigator

Protects property of business establishment by detecting vandalism, thievery, shoplifting, or dishonesty among employees or patrons. Conducts investigations on own initiative or on request of management. Stakes out company grounds to apprehend suspects in illegal acts. Questions suspects and apprehends culprits. Files complaints against suspects and testifies in court as witness.: Writes case reports. Alerts other retail establishments when person of known criminal character is observed in store. May be designated according to type of establishment.

Special Gas & Electric Service Investigator

Investigates customer complaints concerning gas leakage or low pressure, and abnormal consumption of gas or electricity by gas and electric appliances: ascertains number and type of appliances used on premises to determine rate of utility consumption. Turns off appliances and observes gas or electric meter to detect power leakage. Examines meter and appliance connections for defects, such as shorts, grounds, and loose pipe joints to determine power loss or gas leakage. Covers gas pipe joints with soapsuds and watches for bubble formation to determine position of leak. Performs repairs and adjustments, such as cleaning and regulating gas burner jets, and replacing defective meters and gas regulators, using handtools. Shuts off service and notifies repair crew of major repairs required, such as replacement of underground pipes or electric wiring. May perform emergency repairs to gas service pipes between gas main and building. May collect delinquent accounts. May recommend and write specifications for distribution changes, such as house wiring, and relocation of poles or service lines, utilizing necessary right-of-way grants. May investigate illegal use of gas or electricity gas-meter checker; utilities service investigator.

Service Investigator

Investigates customer complaints about merchandise, service, billing, or credit rating: examines records, such as bills, computer printouts, microfilm, meter readings, bills of lading, and related documents and correspondence, and converses or corresponds with customer and other company personnel, such as billing, credit, sales, service, or shipping, to obtain facts regarding customer complaint. Examines pertinent information to determine accuracy of customer complaint and to determine responsibility for errors. Notifies customer and designated personnel of findings, adjustments, and recommendations, such as exchange of merchandise, refund of money, credit of customer's account, or adjustment of customer's bill. May recommend to management improvements in product, packaging, shipping methods, service, or billing methods and procedures to prevent future complaints of similar nature. May examine merchandise to determine accuracy of complaint. May follow up on recommended adjustments to ensure customer satisfaction. May key information into computer to obtain computerized records. May trace missing merchandise and be designated tracer clerk. May investigate overdue and damaged shipments or shortages in shipments for common carrier and be designated over-short-and-damage clerk. May be designated according to type of complaint adjusted as bill adjuster; merchandise-adjustment clerk; service investigator.

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