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Responsible for the development, management, and operations of multiple products, service lines, or specialty units in a hospital or health care system.: Organizes and directs operations of multiple service lines in a hospital or health care system. Develops and implements business and marketing plans for service lines. Plans, organizes, implements and evaluates outcomes of the department’s strategic plans. Develops strategic initiatives and transforms initiatives into action plans. Performs regular data analysis of service line performance and medical cost reports to identify variances and root causes so that areas of focus may be identified and resources may be appropriately deployed. Works closely with the Medical Director to ensure that medical services are provided in an efficient and effective manner. Prepares and manages the departmental budget. Hires, develops and motivates a qualified department staff. An advanced degree in a field of health is typically required for this position. The position requires strong clinical and quality improvement knowledge.

Personal Lines Underwriter

Reviews individual applications for insurance to evaluate degree of risk involved and accepts applications, following company's underwriting policies. Examines such documents as application form, inspection report, insurance maps, and medical reports to determine degree of risk from such factors as applicant's financial standing, age, occupation, accident experience, and value and condition of real property. : Reviews company records to ascertain amount of insurance in force on single risk or group of closely related risks, and evaluates possibility of losses due to catastrophe or excessive insurance. Declines risks that are too excessive to obligate company. Dictates correspondence for field representatives, medical personnel, and other insurance or inspection companies to obtain further information, quote rates, or explain company's underwriting policies. When risk is excessive, authorizes reinsurance, or when risk is substandard, limits company's obligation by decreasing value of policy, specifying applicable endorsements, or applying rating to ensure safe and profitable distribution of risks, using rate books, tables, code books, and other reference material. Typically workers who underwrite one type of insurance do not underwrite others and are designated according to type of insurance underwritten.

Customer Service Representative Supervisor

Supervises and coordinates activities of customer service representatives engaged in handling service orders and telephone complaints of customers: monitors service calls service observer to observe employee's demeanor, technical accuracy, and conformity to company policies. Recommends corrective services to adjust customer complaints. Answers questions about service. Keys information into computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints. Checks accounting ledger and order postings for errors. Performs other duties as described under supervisor.

Customer Service Representative Instructor

Conducts classroom and on-the-job training for customer-service representatives: instructs employees on company policies, systems, and routines for handling customer service requests, following prescribed training program. Explains service forms and company procedures, using training aids, such as tape recorder, motion picture films, and slides. Listens to or takes recordings of trainees handling customer service calls to detect errors. Discusses errors and problems to improve techniques in handling calls.

Insurance Customer Service Representative (Commercial)

Provides customer service for the commercial insurance. Interacts with customers by phone or in person to ensure the best service possible. Answers customers' questions regarding product or service. Interviews customers to obtain information and explain available services. Receives and processes orders, provides information concerning pricing, changes in service, and discontinuance.: Investigates and corrects errors, following customer and company records. Adjusts complaints concerning billing or services rendered. Refers complaints of service or to appropriate departments for investigation. Coordinates customers' service needs with other departments as required to ensure customer service. May solicit sale of new or addition services or product. May obtain credit records from credit reporting agency. May visit customer premises to obtain order or resolve customer problems.

Commercial Customer Service Representative

Receives and attempts to resolve customer service problems and questions to enhance customer satisfaction and reduce cancellations and/or returns. Attempts to sell products and/or services to new customers and retain existing customers.: Assists in calling customers to confirm scheduled appointments. Maintains customer database. Identifies or creates customer wants and needs and offers solutions and benefits to sell new services.

Customer Service Representative Insurance (Commercial)

Bilingual Customer Service Representative

Interacts with customers, often using a foreign language, to provide information in response to inquires about accounts, products, and services. Handles and resolves customer complaints, special orders, or returns in-store or via phone or mail. Answers customers' questions regarding product or service and operation or maintenance. Receives and processes orders, and provides information concerning pricing, changes in service, discontinuance, and shipping.: Talks with customers, often using a foreign language, by phone or in person to ensure the best service possible. Interviews customers to obtain information and explain available services. Investigates and corrects errors, following customer and company records. Adjusts complaints concerning billing or services rendered. Refers complaints of product or service failure to appropriate departments for investigation. Coordinates customers' service needs with other departments as required to ensure customer service. May solicit sale of new or additional services or products. May obtain credit records from credit reporting agency. May visit customers' premises to obtain order or resolve customer problems.

e-Commerce Customer Service Representative

Supports the development of e-commerce activities, such as online purchase orders, invoicing, Continuous Replenishment Program (CRP) or Vendor Managed Inventory (VMI) activity, warehouse interfaces, and bank relationships, that use electronic communication methods such as Electronic Data Interchange (EDI), File Transfer Protocol (FTP), etc. Provides first-level problem resolution, including reviewing reports and log files on a daily basis, analyzing transaction files to identify data errors, transmission errors and mapping errors, and working with VAN's (Value Added Network) and trading partners to resolve transmission issues and re-transmit e-commerce documents.: Reviews and resolves daily e-commerce activity and communicates interface issues pertaining to purchase orders, invoices, acknowledgements, and functional acknowledgements. Assists with processes required to initiate new trading partner or new transactions, including setup, development requirements, testing, movement to live processing, and communication with interested parties. Contacts person for customer service and sales team members on trading partner configuration (profiles and SKU), testing, and implementation. Communicates with functional areas, such as Customer Service, Accounts Receivable, and Procurement, on outstanding issues to ensure flow of required information from/to trading partners. Maintains e-commerce documentation and develops clear and up-to-date procedures for ongoing support of e-commerce. Performs mapping functions as necessary to meet current business issues and satisfy business partner requirements. Collaborates with trading partners and internal functional teams to troubleshoot data and mapping issues. Performs backup functions for data synchronization as needed.

Banking Customer Service Representative

Opens accounts, explains and processes investments and other financial services, researches account problems, resolves complaints, and corrects records. Interviews customers to obtain information and explain available financial services, such as savings and checking accounts, Individual Retirement Account, Certificates of Deposit, savings bonds, and securities. Rents safe deposit boxes. Job know-how usually involves one to two years of directly related study, training, and/or experience.: Answers customers' questions and investigates and corrects errors, following customer and establishment records. Presents funds received from customer to teller deposit, and obtains receipt for customer. May help customer complete loan application. May type account information obtained from customer on record card or form and enter it into computer. May obtain credit records from credit reporting agency. May admit customers to safe deposit vault. May execute wire transfers of funds.

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