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Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; keeping records of collection and status of accounts.

Supervisor Collections

Supervises collectors who locate customers to collect installments or overdue accounts, damage claims, or non-payable checks. Keeps record of collections and status of accounts.: Visits or phones customer and attempts to persuade customer to pay amount due or arranges for payment at later date. Questions neighbors and postal workers at post office to determine new address of customers.

Librarian Special Collections

Collects and organizes books, pamphlets, manuscripts, and other materials on select subjects to be used for research: organizes collections according to field of interest. Examines reference works and consults specialists preparatory to selecting materials for collections. Compiles bibliographies. Appraises books, using references, such as bibliographies, book auction records, and special catalogs on incunabula (printing prior to 1500). Publishes papers and bibliographies on special collections to notify scholars of available materials. Lectures on booklore, such as history of printing, bindings, and illuminations. May plan and arrange displays for library exhibits. May index and reproduce materials for sale to other libraries.

Public Relations Representative

Plans and conducts public relations program designed to create and maintain favorable public image for employer or client. Plans and directs development and communication of information designed to keep the public informed of employer's programs, accomplishments, or point of view. Arranges for public relations efforts in order to meet needs, objectives, and policies of individual, special interest group, business concern, nonprofit organization, or governmental agency, serving as in-house staff member or as outside consultant. : Prepares and distributes fact sheets, news releases, photographs, scripts, motion pictures, recordings, or website addresses or articles to media representatives and other people who may be interested in learning about or publicizing employer's activities or message. Purchases advertising space and time as required. Arranges for and conducts public-contact programs designed to meet employer's objectives, utilizing knowledge of changing attitudes and opinions of consumers, clients, employees, or other interest groups. Promotes goodwill through such publicity efforts as speeches, exhibits, films, tours, and question/answer sessions. Represents employer during community projects and at public, social, and business gatherings. May research data, create ideas, write copy, lay out artwork, contact media representatives, or represent employer directly before general public. May develop special projects such as campaign fundraisers or public awareness about political issues. May direct activities of subordinates. May confer with production and support personnel to coordinate production of television advertisements and on-air promotions. May prepare press releases and fact sheets and compose letters. May disseminate facts and information about organization's activities or governmental agency's programs to the general public.

Office Equipment Sales Representative

Sells office machines, such as computers, calculating, and duplicating machines, to business establishments.: Performs duties as sales representative. May instruct employees or purchasers in use of machine. May make machine adjustments. May sell office supplies, such as paper, ribbons, ink, and tapes. May rent or lease office machines.

Petroleum Sales Representative

Sells petroleum products, such as gasoline, oil, greases, and lubricants.: May be designated according to specific petroleum product sold.

Credit Representative

Investigates customer complaints about service, billing, or credit rating. Determines accuracy of customer complaint and to determine responsibility for errors. Notifies customer and appropriate personnel of findings, adjustments, and recommendations for improvements in service or billing methods and procedures.: Examines records, such as bills, computer printouts, microfilm, and related documents and correspondence, and converses or corresponds with customer and other company personnel, such as billing, credit, or sales, to obtain facts regarding customer complaint. Examines pertinent information to determine accuracy of customer complaint and to determine responsibility for errors. May recommend to management improvements in service or billing methods and procedures to prevent future complaints of similar nature. May follow up on recommended adjustments to ensure customer satisfaction.

Dealer Compliance Representative

Inspects franchise dealerships and distributorships to ascertain compliance with company operating policies and procedures and to require adherence in detected instances. Inspects inventory and operating records to ascertain that only approved products are sold and approved operating procedures followed by dealer. Inspects premises and observes working conditions to ensure compliance with company and governmental standards of safety and sanitation. : May ascertain that dealers are paying bills due company and may collect monies due. May advise dealers on financial aspects of operating franchise.

Medical Collections Specialist

Performs follow-up and collection of patient accounts, including telephone calls, meetings, and online inquiries with insurance companies, Medicare, Medicaid, patients, charity organizations, and other payors. Reviews and resolves medical claims. Analyzes accounts and reconciles balances. Interacts with both insurance companies and patients in explaining charges and collections.: Performs initial billing to insurance agencies, validating eligibility requirements. Ensures that appropriate billing data and contractual data are received on accounts to guarantee maximum reimbursement is received in a timely manner. Follows up on the daily collection activities on assigned self pay accounts as well as outstanding insurance claims submitted to carriers, including phone contact to insurance and patient for collection, verifying payment, contractual adjustment, refund, expected reimbursement, credit, appealing claims, and additional functions to bring the account to closure. Researches denied claims through the use of explanation of benefits received from insurance carriers. Corrects errors for resubmission. Communicates with patients about their balances and sets up payment arrangements.

Field Representative

Reviews and evaluates program operations of national or state affiliated or nonaffiliated social service agency or organization, or community group to provide assistance and services in achieving goals: interprets standards and program goals of national or state agency to assist local boards, committees, groups, or agencies in establishing program goals and standards. Confers with community councils to advise members on matters relating to program. Evaluates capabilities of local or community agencies or groups to achieve goals, considering such factors as administration and program finances, facilities and personnel staffing, and changing community needs. Prepares reports to inform national or state agency on conditions in local agencies or organizations and developing trends in local communities. May organize or conduct training or staff development programs. May organize regional meetings. May plan or conduct studies or surveys of local agency operation. May assist communities in establishing new local affiliates or programs. May confer with field representatives of other national agencies.

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