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Coordinates activities of job placement service for students and graduates: develops placement office procedures. Establishes work loads, assigns tasks, and reviews results. Conducts in-service training program for placement personnel. Interviews applicants to determine qualifications and eligibility for employment. Assists individuals to develop employment plans based on appraisals of aptitudes, interests, and personality characteristics, and to plan curriculums accordingly. Contacts prospective employers to determine needs and to explain placement service. Arranges on-campus interviews between employers and graduating students to facilitate placement of graduates. Collects, organizes, and analyzes occupational, educational, and economic information for use in job placement activities. Directs maintenance of occupational library. Assists in conducting community surveys to gather labor market information, such as prevailing wages, hours, training, and employment possibilities. Coordinates program for analyzing campus jobs.

Director Career Resources

Career Guidance Technician

Collects and organizes occupational data to provide source materials and software for school career information center, and assists students and teachers to locate and obtain materials. Assists students to take and score self-administered vocational interest and aptitude tests. Schedules appointments for students requiring professional assistance. : Orders, catalogs, and maintains files on materials relating to job opportunities, careers, technical schools, colleges, scholarships, armed forces, and other programs. Assists students and teachers to locate career information related to students' interests and aptitudes, or demonstrates use of Internet, files, shelf collections, and other information retrieval systems. Keeps records of students enrolled in work experience program and other vocational programs to assist counseling and guidance staff. May make presentations to parent and other groups to publicize activities of career center.

IRA Services Representative

Responds to customer inquiries about IRA services. Processes IRA account openings, transfers, distributions, and closures according to government regulations and company policies.: Researches and resolves problems relating to customer accounts and inquiries. Provides account, product, regulatory, and procedural operating information to customers. Updates customers on all industry developments. Acts as liaison for all outbound communication. Ensures that all requirements are met and forms are completed correctly. Develops a comprehensive operational understanding of retirement plans and keeps up-to-date with new products and services.

Customer Service Representative Supervisor

Supervises and coordinates activities of customer service representatives engaged in handling service orders and telephone complaints of customers: monitors service calls service observer to observe employee's demeanor, technical accuracy, and conformity to company policies. Recommends corrective services to adjust customer complaints. Answers questions about service. Keys information into computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints. Checks accounting ledger and order postings for errors. Performs other duties as described under supervisor.

Representative Automobile Manufacturing Service

Investigates dealers' claims for reimbursement of defective automotive parts. Reviews claims for labor or material adjustments with automobile dealer, examines parts claimed to be defective, and approves or disapproves dealer's claim. : Assists dealers in handling unsettled claims by consulting with service personnel or customers. Prepares reports showing volume, types, and disposition of claims handled, or settlement allowed. May train dealers or service personnel in service operations or construction of products. May study dealers' organizational needs and advise them on matters, such as parts, tools, equipment, and personnel needed to handle service volume. May contact customers to survey customer satisfaction with purchase of new motor vehicle.

Financial Services Representative

Sells financial services and provides customer support to prospective and existing customers. Opens new accounts and services established accounts.: Provides members with all necessary disclosures and information for service. Conducts orientation interviews on services with each new customer. Provides basic financial services to customers such as answering general investment questions, placing trades, sending and receiving payments, checking and savings transactions, transfers of shares to loan payments, share withdrawals, check requests, CD transactions, line-of-credit advances, assisting with account balancing, etc. Responds to customer requests, problems, and complaints, resolves issues, and directs them to the appropriate staff. Provides accurate market data and cross-sells products.

Manufacturing Service Representative Automobile

Service Representative Automobile Manufacturing

Customer Service Representative Instructor

Conducts classroom and on-the-job training for customer-service representatives: instructs employees on company policies, systems, and routines for handling customer service requests, following prescribed training program. Explains service forms and company procedures, using training aids, such as tape recorder, motion picture films, and slides. Listens to or takes recordings of trainees handling customer service calls to detect errors. Discusses errors and problems to improve techniques in handling calls.

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