CBsalary.com Home » Salary Calculator » Salary Search Results for Call Center Representative

Search Results

Answer inquiries and obtain information for general public, customers, visitors, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization. Exclude 'Switchboard Operators, Including Answering Service' (43-2011).

Call Center Representative (General Calls)

Handles inbound and outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Handles inbound and outbound calls of a lesser complexity that are primarily routine or basic in nature. Follows basic procedures and scripts. Requires fundamental knowledge to navigate company's customer information systems and/or order system along with a basic knowledge of company, services, and products.: Responsibilities may include answering customer questions, explaining available services, correcting errors, providing information on pricing, taking orders, developing leads, and/or selling products and services. More complex customer inquiries may be passed to higher level Call Center Representatives.

Call Center Representative (Complex Calls)

Handles the most complex of customer inquiries and problems, having experience and advanced knowledge, which is what distinguishes this position from lower-level Call Center Representatives. May provide assistance to lower-level Call Center Representatives. This position requires higher degree of skill and ability to explain most complex matters to ensure customer satisfaction and retention, and to sell products and services. This level may require considerable adaptation in response to the particular customer in order to achieve success. : Handles inbound and outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Responsibilities may include answering customer questions, explaining available services, correcting errors, providing information on pricing, taking orders, developing leads, troubleshooting, research, and/or selling products and services. Requires knowledge to interface successfully with other department within the company, extensive knowledge to navigate company's customer information systems and/or order system, and extensive knowledge of company, services, and products. Handles the most complex customer inquiries, and only rare cases may be passed to higher level leader or supervisor.

Call Center Representative (Specialized Calls)

Handles more complex customer inquiries and problems and non-routine matters than those handled by lower-level Call Center Representatives. May provide assistance to lower-level Call Center Representatives. This position requires a higher degree of skill and ability to explain more complex matters to ensure customer satisfaction and retention, and to sell products and services.: Handles inbound and outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Responsibilities may include answering customer questions, explaining available services, correcting errors, providing information on pricing, taking orders, developing leads, troubleshooting, and/or selling products and services. Requires sound knowledge to navigate company's customer information systems and/or order system along with a good knowledge of company, services, and products. Only the most complex customer inquiries may be passed to higher level Call Center Representatives.

Nurse Call Center Manager

Manages a nurse triage call center operation (that is typically open 24 hours a day, 7 days a week) to ensure provision of quality telephonic nursing services in support of a health plan.: Hires and develops a qualified staff of nurses that provide clinical assessments, health education and referrals to health plan members. Plans, implements and analyzes a quality assurance program. Develops and monitors a departmental budget. Collects and analyzes data in support of the department to illustrate the contribution in savings of the service provided. Facilitates software contracting and maintenance for triage protocol software. Requires a Registered Nurse with two or more years of supervisory experience. A Bachelor’s degree in nursing is typically desired.

Call Center Nurse RN

Provides telephone triage to member of the health plan. Advises and instructs callers on proper health care after assessing the urgency of symptoms or complaints.: Answers telephone inquiries, assesses symptoms and provides assistance to members of the health plan in accordance with established policies, procedures and protocols. Provides clinical nursing evaluation and assessment and instructs callers to seek appropriate medical care. Notifies physician on call with pertinent medical information or if consultation is deemed necessary by nurse. Provides nursing referral to appropriate and available resources, including affiliated services, affiliated medical practice or community resource. Enters data into a computerized database and forwards facsimiles to appropriate health providers. Consults and facilitates after hours communication with physicians, nurses, hospital staff and outside agencies. Communicates with pharmacies and providers to refill medications or to clarify prescriptions. Typically requires graduation from an accredited School of Nursing as a Registered Nurse with two years of hospital or public health nursing experience. May provide health insurance eligibility, pharmacy benefits, provider information, and other information to callers.

Call Center Registered Nurse

Registered Nurse Call Center

Call Center Team Leader

Leads, supervises, and supports a call center team. Monitors team performance for accuracy and completeness of work. Acts as a liaison between call center employees and management. Ensures adherence to work schedules and established work levels. : Creates work schedules and maintains appropriate levels of staffing to satisfy revenue goals. Distributes outbound call center work to ensure that call volume is adequate to reach sales goal. Resolves customer issues as needed. Conducts team meetings. Coordinates with quality assurance to identify systemic quality-improvement opportunities. Prepares payroll documents and submits for approval. Gathers and submits statistical data for management to prepare employee evaluations and/or disciplinary actions. Participates in new-hire interviews and/or training. May answer phone calls to schedule appointments, give and/or take status regarding order requests, gather follow-up information, or trouble-shoot problems.

Call Center Administration Operations Manager

Manages the reporting and coordination of all system maintenance and monitoring of all call center call queues. Works closely with the call center management team to effectively create and maintain call flow technology to maximize call queue efficiency. Works closely with the operations team to ensure that adequate documentation and infrastructure is implemented and maintained. Participates, manages, and guides the ability to track and report performance and reports to senior management. Identifies quality improvement opportunities within the call center operations.: Manages effective call flows and all reporting requirements for call center. Collaborates with managers to ensure clear communication of technology functionality from a user perspective. Provides support to call center team members for day-to-day problem solving. Understands all processes, technology, and call center needs to aid in the support and troubleshooting of the implementation and ongoing operations. Provides input and recommendations with analytical insight in a concise and timely manner to support present and future operations. Works as part of a team to define and develop solutions to support the program and meet the organization's business requirements.

Search Again

1 2 3 Next

Search Jobs by Salary Range

Job Openings

Based on your search criteria, you may be interested in the following jobs

- Call Center Representative
...network of over 150 franchised showrooms and design centers all across North America. Our members are able...individuals to work in our office....

- Call Center Representative
Call Center Charity Representatives - KEWANEE Job Description of Call Center Representative 5 DAY WORK WEEKS! 6 Openings - Day Shift Full Time......

- Call Center Representatives - Fairhaven MA
Customer Service Call Center Representatives Fairhaven MA The Customer Service Representative has the responsibility...business to business phone...

- Inbound Call Center Representative
...Apply today! Working in an inbound customer contact center, representatives provide services to customers regarding skin care...requirement to...

- Call Center Representatives - Evening Shift
Call Center Representative LANSING, IL Call Center Since 1984, Americall...recently opened a 300-seat Call Center. We are currently seeking Call...

Negotiating Salary? Would a Degree Help?

Employment Spot

Navigation