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Supervises employees engaged in a variety of clerical, office, or administrative support activities. Develops and implements methods and procedures for monitoring work activities and current status or work activities. Analyzes and resolves work problems, or assist employees in solving work problems. This position typically reports to a manager and is the first level of supervision in the organization.: Activities supervised include, but are not limited to, generating bills, statements, receipts, checks or other documents; copying information from one record to another; proofreading records or forms; counting, weighing, or measuring materials; sorting and filing records; receiving money from customers and depositing money; operating office equipment; operating phone systems; operating office computer equipment; addressing envelopes; stuffing envelopes; answering telephone; running errands; stamping, sorting, and distributing mail; and copying documents. May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action.

Clerical Methods Analyst

Examines and evaluates clerical work methods to develop new or improved standardized methods and procedures: interviews clerical workers and supervisory personnel and conducts on-site observation to ascertain unit functions, work performed, methods and equipment used, and personnel involved. Sketches office layout to show location of equipment required for originating, processing, and filing business records and information. Confers with managerial personnel to obtain suggestions for improvements, such as modifying existing procedures, using alternate work method, or introducing new business forms, reports standards, or coding system. Evaluates findings, using knowledge of principles and techniques of work simplification, governmental record keeping requirements, and company policies to recommend methods or equipment intended to improve clerical operations. May prepare training manuals and train clerical workers in new procedure or operation and maintenance of machines and equipment. May assist in preparation of job descriptions or specifications. May specialize in one phase of clerical methods analysis, such as filing, workflow, or coding systems. May be designated according to location where work is performed as in-house staff or customer field representative.

Typist Clerical

Operates typewriter or computer to type and revise documents: compiles material to be typed. Reads instructions accompanying material, or follows verbal instructions from supervisor or person requesting document, to determine format desired, number of copies needed, priority, and other requirements. Types and revises material such as correspondence, reports, statistical tables, addresses, and forms, from rough draft, corrected copy, recorded voice dictation, or previous version displayed on screen, using typewriter or computer and word processing software. May verify totals on report forms, requisitions, or bills. May operate duplicating machine to reproduce copy. May be designated according to material typed, as address-change clerk; endorsement clerk; policy writer; record clerk; statistical typist. May be designated: application-register clerk; filing writer; master-sheet clerk; mortgage-papers-assignment-and-assembly clerk; stencil cutter; tabular typist; title clerk, automobile.

Clerical Assistant

Performs variety of clerical tasks requiring limited knowledge of systems or procedures. Work is distinguished from General Clerk as duties are not as complex. Sorts and files records. Answers telephone, conveys messages, and runs errands. Stamps, sorts, and distributes mail. Writes or types bills, statements, receipts, checks, or other documents, copying information from one record to another. Proofreads records or forms.: Counts, weighs, or measures material. Receives money from customers and deposits money in bank. Addresses envelopes or packages by hand or with word processor. Stuffs envelopes by hand or with envelope stuffing machine. Stamps or numbers forms by hand or machine. Photocopies documents.

Clerk File Drawings/Maps

Utilizes computerized filing and retrieval system to classify, store, retrieve, and update information drawings, maps, and other records. Enters document's identification code, obtains location, and retrieves document. Reads incoming material and sorts according to file system. Ensures backup paper or electronic copies are kept.: Files drawings and other records in alphabetical, numerical, subject matter, phonetic spelling, computer code, or other system order. Places material in electronic media such as mainframe computer, CD-ROM, or in storage file cabinet, drawers, boxes, or in special filing cases. Locates and removes material from files when requested. Keeps records of material removed, stamps material received, traces missing file, and maintains indexing system. May maintain paper filing system.

Map/File Drawings Clerk

Clerk File Benefit Claims

Files correspondence, claims, and other records associated with employee group insurance and benefits. Reads incoming material and sorts according to file system. Uses computer to track movement of records.: Places material in file cabinet, drawers, boxes, in special filing cases, or electronic files. Locates and removes material from files when requested. Keeps records of material removed, stamps material received, traces missing file, and maintains indexing information. Answers questions about records and files. Maintains database by editing information, adding new material, creating new files, and putting new filing systems into place when necessary. May utilize microfilm storage and retrieval system.

File Clerk Benefit Claims

File Drawings/Map Clerk

Benefits Claim File Clerk

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