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Provides technical assistance, support, and advice to end users for hardware, software, and systems. Investigates and resolves computer software and hardware problems of users. Serves as a contact for users having problems using computer software, hardware, and operating systems. Determines whether problem is caused by hardware, software, or system. Answers questions, applying knowledge of computer software, hardware, systems, and procedures. May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied. Typically requires a four-year college degree in field of specialty; however, some organizations may accept equivalent education and experience combined.: Talks with co-workers to research problem and find solution. Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions. Talks to programmers to explain software errors or to recommend changes to programs. Calls software and hardware vendors to request service regarding defective products. Reads trade magazines and attends computer trade shows to obtain current information about computers. May test software and hardware to evaluate ease of use and whether product will aid user in performing work. May write software and hardware evaluation and recommendation for management review. May write or revise user-training manuals and procedures. May develop training materials, such as exercises and visual displays. May train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training. May install microcomputers, software, and peripheral equipment, following procedures and using hand tools. May conduct office automation feasibility studies, including work flow analysis, space design, and cost comparison analysis. May specialize by type of software, computer language, or computer operating system.

User Support Analyst Supervisor

Supervises and coordinates activities of employees engaged in interpreting problems, providing assistance, problem-solving support, and advising computer user related to hardware, software, and systems. Assists User Support Analyst in solving non-routine software, hardware, and procedure problems. Typically requires a four-year college degree in field of specialty. Typically reports to manager level in the organization.: Talks with staff, computer users, supervisors, and managers to determine requirements for new or modified software and hardware. Writes recommendations for management review. Coordinates installation of hardware and software, and implementation of procedure changes. Interprets company policy to employees and enforces company policy and practices. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action.

Web Content Administrator

Composes and develops written and graphical content for website to provide information on products and services or entertainment to site visitors. Manages content of website by gathering information and integrating data from other departments. Develops user interface and design standards, including improvement of features, to attract visitors to the website. This position is less technical than Webmaster or Web Developer because of lesser knowledge and responsibilities for site programming code. This job typically requires a degree in journalism, marketing, graphic design, or a related field.: Monitors trends and activities on World Wide Web to develop guidelines to increase presence and improve design and usability. Works closely with other departments, such as marketing and engineering, to ensure that site content is accurate. May create links to other websites.

Web Administrator

Monitors daily operation and administration of internal or external websites, ensuring system is available for internet traffic. Resolves any encountered problems. Responsible for evaluating, developing, and maintaining, along with usage of, file servers and related systems. Manages security, system performance, and system backup. Requires knowledge of operating systems and server software. Usual requirement is a four-year college degree in field of specialty; however, some organizations may accept equivalent education and experience combined.: Reads technical manuals and brochures to determine equipment that meets establishment requirements. Enters diagnostic commands into computer to determine nature of problem, and reads codes on screen to diagnose problem. Enters operating commands into computer to restart program. Records number of daily data communications transactions, number of problems, logs and other statistics. Develops and writes procedures for installation, use, and solving problems of communications hardware and software. May assist in presenting to management recommendations related to purchasing and installing hardware, software, and telecommunications equipment. May establish and implement policies, procedures, and standards and ensures their conformance with information systems and company's objectives. May oversee or assist in installation of communications hardware. May perform minor equipment repairs or troubleshoot as needed.

Computer User Support Analyst

Radio Intelligence Operator

Controls equipment to intercept, locate, identify, and record radio transmissions of enemy or potential enemy: tunes receiver over assigned frequency band. Obtains bearings on source of transmission, using electronic direction-finding equipment. Informs location plotters of bearings obtained to locate and identify station. Monitors stations, records intercepted transmissions, and forwards transcripts for decoding. May operate sound-recording equipment to preserve broadcast for analysis by other intelligence personnel.

Air Intelligence Specialist

Plans and directs research into proposed problem solutions or courses of action to determine feasibility of military planning alternatives: confers with military leaders and supporting personnel to determine dimensions of problem and discuss proposals for solution. Develops plans for predicting such factors as cost and probable success of each alternative, according to accepted operations research techniques and mathematical or computer formulations. Evaluates results of research and prepares recommendations for implementing or rejecting proposed solutions or plans. May be designated according to nature of research conducted as air intelligence specialist; combat operations research specialist.

Repairer of Art Objects

Repairs and restores objects of art, such as figurines and vases made of antique or fine porcelain, glass, or semiprecious stone. : Fits together broken or otherwise marred pieces with wires and glue or other adhesive. Refinishes surfaces with lacquer or paint. Restores decorative patterns by repainting blemished lines or creating new designs.

Web Press Operator

Sets up and operates multiunit, web-fed rotary press to print newspapers, books, and periodicals according to written specifications. : Locks printing plates on printing cylinder and threads loose end of paper supply roll (web) through and around rollers to cutter and folder. Adjusts compensators to guide paper over rollers and cylinders. Inspects printed sheets visually after registration or position printing and readjusts guides and controls to rectify spacing errors. Adjusts feed controls to rotate cylinder into position where plate locking mechanism is accessible. Unlocks plates and replaces with make-over plates according to directions marked on plate regarding location and time of printing. Rethreads paper through press if web breaks (press stops automatically if web breaks) and readjusts tension rollers. Operates pasting device to splice end of new paper roll to depleted roll. Inspects printed material visually during production and readjusts controls to correct irregular ink distribution, faulty cuts or folds. Replaces cutting blades, worn or damaged ink rolls, and fills ink wells. Cleans, inspects, and lubricates moving parts of press. May supervise and instruct apprentices. May load supply rolls of paper in press at beginning and during run. May install paper rolls in press and adjusting controls to regulate tension of paper. May adjust ink controls to secure specified color registration. May operate press from central control console.

Business Intelligence Analyst

Analyzes historical, current, and predictive views of business operations, most often using data already gathered into a data warehouse or a data mart and occasionally working from operational data. Relies on skills, knowledge, technologies, applications, quality, risks, security issues, and practices used to help the business acquire a better understanding of market behavior and commercial context. Assists in the collection, extraction, integration, analysis, interpretation, presentation, and reporting of business information.: Analyzes business performance, which may include, production, financial, and many other sources of business data for purposes that include business performance management. Teams with program managers to produce timely customer deliverables and define reporting and data requirements. Collaborates with clients to define business rules associated with data input and tracking and to understand and define their business objectives and goals. Designs and leads program strategy based on nature of customer data, processes, and needs. Works with other Business Analysts to define requirements and design, develop, and implement automated solutions and processes across all managed programs. Performs analysis to validate the accuracy of data being reported and provides trend and early-warning analysis. Monitors, tracks, and understands industry trends and the factors that drive them.

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