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Owns and manages the activities of a small business, including business planning, finance, marketing, human resources management, operations, and sales and services. Evaluates status of business, forms strategic alliances, and defines, implements, updates, and follows up on business plan.: Develops and implements budget, monitors accounting procedures, and uses cash flow statement. Conducts market research, and updates and implements action plan. Advertises products and/or services, produces and distributes promotional materials, participates in industry shows, and conducts public relations activities. Monitors administrative functions, implements policies and procedures, and maintains records system. Administers payroll and benefits program, monitors cash control procedures, and administers accounts receivable/payable procedures and petty cash/payout system. Works with financial institutions and researches and applies for funding. Ensures compliance with legal, licensing, and insurance requirements. Develops risk management plan, prepares for and responds to emergencies, and maintains facility and equipment. Purchases materials, products, and services from suppliers and establishes inventory and receiving procedures. Defines and negotiates contracts, develops proposals, and manages projects. Establishes pricing, displays and provides information about products, provides customer service, handles client concerns, and develops quotes. Sells and delivers products and contracted services. Manages human resources plan, including developing job descriptions and employment application and interview forms. Defines components of employee handbook, conducts orientation for new employees, plans training for staff, and encourages ongoing professional development. Manages employee performance by maintaining personnel files, planning and conducting staff meetings, supervising staff, motivating employees, and conducting performance appraisals. Solicits, screens, interviews, and hires applicants and terminates employees as needed.

Truck Owner Contractor

Owns and contracts out one or more gasoline or diesel-powered tractor-trailer combinations to transport and deliver products, livestock, or materials in liquid, loose, or packaged form. Finds and negotiates contracts for truck transportation and delivery advertising truck availability and by searching advertisements for company's wanting truck transportation and delivery.: Hires drivers or drives truck to destination, applying knowledge of commercial driving regulations and skill in maneuvering vehicle in difficult situations, such as narrow passageways. Inspects truck for defects before and after trips and submits report indicating truck condition. Maintains driver log according to ICC regulations. Ensures that truck passes DOT inspections. May assist workers in loading and unloading truck.

Business Relationship Manager

Serves as the liaison between the business and the IT Department to define and establish service and support requirements as well as facilitate and improve the effectiveness of communication. Understands the business, assists in the prioritization of projects, ensures that projects align with the technology that best provides maximum return on investment, and directs IT strategy in support of the overall business strategy. Establishes, manages, and maintains strategic relationships with internal customers in one or more departments.: Identifies and recommends opportunities to use technology to impact business unit strategy and performance and improve operational efficiency. Facilitates a continuous planning process. Elicits end-user requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis. Advocates for technology needs of the business units. Collaborates with business area teams to understand project requirements, shape the initial project request, and provide a high-level estimate of the project effort and costs used in cost-benefit analysis. Provides information to IT about customer plans, opportunities, and needs. Interfaces with internal technology teams and external technology vendors. Identifies new product and service offerings and analyzes potential solutions to estimate value to the organization and return on investment (ROI). Collaborates with Project Managers to discuss staffing needs, high-level timelines, and the associated cost. Communicates technology strategy, plans, and status to the business community. Manages customer plans and expectations. Negotiates Service Level Agreements (SLA). Coordinates overall solution design and delivery and reports on the status of projects, resolving any project issues. Evaluates project objectives and advises on project prioritization. Participates in the development of long-range technology strategies and directs projects towards desired technology strategies. Analyzes and advises on new business initiatives. Stays abreast of industry trends in the business and technology.

Franchising Coordinator

Coordinates and provides administrative support for the opening of new franchises and the maintenance of existing franchises in an organization.: Prepares application documentation for review. Organizes meetings and manages travel details for key visitors. Composes and prepares confidential correspondences. Enters data and maintains franchise database. Coordinates the upload of maps, e-brochure text, photos, and other online information for new franchises, and updates this data for existing franchises. Responds to e-mail and website inquiries. Assists with the processing of franchise opening guides, contracts, and other documentation needed for activating new franchises in the system. May participate and assist in monthly budget reviews of franchises. May monitor and coordinate franchise fee payments.

Point of Sale System Manager

Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Exclude 'Network and Computer Systems Administrators' (15-1071).

Account Manager Sales

Manages the service or sale of certain accounts, with duties entailing estimating and analyzing records of present and past operations, trends and costs, estimated and realized revenue, administrative commitments, and obligations incurred. Typically reports to a director and may have supervisors reporting to this position.: Finds and contacts potential new customers. Keeps in contact with clients, answers their questions, and deals with complaints. Predicts future market trends and develops new sales ideas. Interprets accounts and records to management. May be responsible for sales budget. May attend trade shows and conferences.

Insurance Sales Manager

Manages, plans, leads, organizes, controls, and coordinates the sales activities of an insurance company, agency, or insurance brokerage firm. Hires, trains, and supervises insurance sales staff. Establishes sales goals and plans to assure that each agent contributes to the overall organization objectives. Ensures that all systems, procedures, and insurance company regulations are communicated to and complied with by all personnel in the production department.: Develops and maintains a comprehensive sales training program to assure meeting the agency standards of performance. Conducts periodic reviews for organization employees to assure attainment of goals and proper compensation arrangements. Reviews all activities relating to the public, customers, and organizations to avoid issues involving potential errors and omissions. Maintains an active and effective role in evaluating and choosing the right companies for the agency. Reviews activity reports to ensure that personnel have achieved sales quotas, processed claims promptly, or credited collections to policyholders' accounts. Confers with company officials to plan and develop methods and procedures to increase sales, lower costs, and obtain greater efficiency. Interprets, implements, and enforces company policies. Prepares and submits activity reports. Develops a sales budget to insure conformance to organization sales goals and objectives. May reconcile earned commissions with commission advances on sales personnel.

Sales Account Manager

Route Sales Manager

Manages and leads a service and product delivery team to achieve customer service, sales, and product distribution goals. Participates in the design of territories that optimize organizational effectiveness while achieving customer retention goals. Assigns work projects and monitors group schedules to ensure optimum efficiency and rapid turnaround.: Establishes goals and objectives for employees. Manages daily planning and execution of customer service and technical support to ensure customers receive the best service possible. Prioritizes customer presence and staff work load with top customers and manages customer retention. Develops and maintains field sales communication system to report customer quality, preventative maintenance needs, and local opportunities that could impact overall order entry and/or sales and budget plans. Manages P/L for all expenses, reconciliations of fixed asset inventory, revenue billings, internal G/L cost transaction, and formal reporting. Establishes inventory levels for parts and equipment to support the region's customer locations. Observes and reports competitive activity within the territory and recommends solutions to the Route Sales Director. Ensures adherence to company policies and procedures. Provides staffing, training, guidance, and coaching for service and product delivery team.

Small Business Regional Sales Manager

Manages the promotion and direction of the sales or service activities among customers or prospects of small businesses in a region. Reviews market analyses to determine customer needs, volume potential, price schedules, and discount rates, and develops sales campaigns.: Ensures that representatives keep informed of changes in territories that might affect product sales. Holds sales meetings. Makes forecasts on anticipated market sales. Analyzes sales statistics to formulate policy and assist in promoting sales. Studies schedules and estimates time, cost, and labor estimates for completion of job assignments. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or sales activities. Represents organization at industry association meetings and trade shows to promote product. Acts as liaison between sales and other departments. Participates in budget preparation. Assists other departments within establishment to prepare manuals and technical publications. Prepares periodic sales reports showing sales volumes and potential sales. Interprets organization policy to ensure organization objectives are met. Directs product simplification and standardization to eliminate unprofitable items from sales line. Promotes satisfactory customer relations. Works closely with organization personnel to ensure prompt service to customers. Keeps informed on organization contract procedures and product pricing. May direct staffing and training to develop sales program.

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