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Analyzes paying habits of customers who are delinquent in payment of bills and recommends action: reviews files to select delinquent accounts for collection efforts. Evaluates customer records and recommends that account be closed, credit limit reduced or extended, or collection attempted, based on earnings and savings data, payment history, and purchase activity of customer. Confers with representatives of credit associations and other businesses to exchange information concerning credit ratings and forwarding addresses. Interviews customers in person or by telephone to investigate complaints, verify accuracy of charges, or to correct errors in accounts bill adjuster.

Bilingual Secretary

Performs and handles general secretarial duties, frequently using a foreign language, including basic correspondence, filing, and inputting data for reports. Schedules appointments, gives information to callers, takes notes, and otherwise relieves officials of clerical work and minor administrative and business detail. : Prepares a variety of memos, forms, letters, and reports. Composes simple, routine letters. Reads and routes incoming mail. Locates and attaches appropriate file to correspondence to be answered by employer. Answers telephone, gives information to callers, routes call to appropriate person, and places outgoing calls. Schedules appointments for employer. Greets visitors, ascertains nature of business, and directs visitors to employer or appropriate person. May take and transcribe notes and dictation. May arrange travel schedule and reservations. May compile and type statistical reports. May oversee clerical workers. May keep personnel records. May record minutes of staff meetings. May make copies of correspondence or other printed matter. May prepare outgoing mail, using postage-metering machine. May prepare notes, correspondence, and reports.

Secretary Bilingual

Credit Investigator

Investigates various aspects related to credit or representatives of business or government to gather facts relating to applications. Observes conditions to verify facts for such activities as revenue collection, employment practices, or fraudulent benefit claims. Examines business, personal, or public records and documents to establish facts and authenticity of data. Investigates character of applicant. : Prepares correspondence and reports of investigations for use by administrative or legal authorities.

Clerk Credit

Obtains information needed to determine creditworthiness and reviews credit history of applicants for loans, credit cards, or other forms of credit. Processes applications of individuals applying for loans and credit. Contacts credit bureaus, employers, and personal references to check credit and personal references. Establishes credit limit, considering such factors as applicant's assets, credit experience, and personal references, based on predetermined standards.: Notifies customer of acceptance or rejection of application. May interview applicants to obtain personal and financial data. May keep record or file of credit transactions, deposits, and payments, and sends letters or confers with customers having delinquent accounts to make payment. May send letters and brochures to solicit business from prospective customers. May adjust incorrect credit charges and grant extensions of credit on overdue accounts. May accept payment on accounts. May keep record of applications for loans and credit. May compute interest and payments. May provide customer credit information or rating on request to retail stores, credit agencies, or banks. May check value of customer's collateral, such as securities, held as security for loan. May advise customer about loan or credit information. May assist customer in filling out loan or credit application.

Credit Controller

Manages the debt position for assigned customer accounts. Operates all established collection procedures to achieve targeted results while promoting customer good will. Ensures the timely collection of outstanding monies in accordance with policies and procedures.: Contacts customers regarding all unpaid items and follows up on communications frequently. Identifies accounts that require special attention and resolves difficulties, consulting management and escalating where appropriate. Maintains accurate and up-to-date customer details and account records. Develops and maintains cooperative and effective working relationships with all external and internal customers to ensure timely payment of invoices and resolution of customer queries. Obtains sufficient information to assess the credit-worthiness of newly proposed and existing customers and ensures that all clients meet the organization's requirements. Promotes and develops the involvement of the Credit Control Department in sales and marketing activities. Investigates and reconciles customer accounts using weekly and monthly reports. Inputs daily cash received, ensuring all systems accurately reflect the financial position of the relevant accounts. Manages refunds and credits and sends copy invoices and write-offs where applicable. May visit customers to resolve problems and promote cooperation.

Credit Analyst

Analyzes credit information to determine risk involved in lending money to customers, and prepares report of findings. Writes loan applications, including results of credit analysis and summary of loan request to loan committee for decision. Selects information, including company financial statements and balance sheet, and records data on spreadsheet. Performs industry research and ratios. Typically requires a four-year college degree in a related field; however, some companies may accept equivalent education and experience combined.: Enters codes for computer program to generate ratios for use in evaluating commercial customer's financial status. Compares items, such as liquidity, profitability, credit history, and cash, with other companies of same industry, size, and geographic location. Analyzes such factors as income growth, quality of management, market share, potential risks of industry, and collateral appraisal. Describes credit risk and amount of loan profit. Prepares credit and cash flow analysis. Maintains loan and credit data. May visit company to collect information as part of analysis.

Banking Credit Analyst

Analyst Credit

Supervisor Credit

Supervises activities of those engaged in conducting credit investigations and collecting delinquent accounts of customers of commercial establishment, department store, bank, or similar establishment. Supervises personnel investigating and verifying financial status and reputation of prospective customers applying for credit, preparing documents to substantiate findings, and recommending rejection or approval of applications. Assigns responsibility for collecting on worthless checks and delinquent bills to specific staff members. This position typically reports to a manager and is the first level of supervision in the organization.: Reviews and evaluates applications, substantiated data, and recommendations in order to determine credit validity. Establishes credit limitations on customer's account. Reviews collection reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures.

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