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Auto Specialty Services Manager

Manages establishment engaged in automotive specialty services, such as engine tune-up, front-end alignment, or muffler installation: directs and coordinates, through subordinate personnel, activities of workers engaged in diagnosing and repairing automobile malfunctions. Monitors operations to ensure that services rendered conform to company policy and standards. Resolves customer complaints. Reviews operational expenses and collection reports for accuracy. Authorizes acquisition of tools, equipment, and parts. Hires, discharges, and assists in training workers. May contact advertising media to publicize services.

Auto Dealership Manager

Oversees sales team that sells new or used automobiles, trucks, and vans on premises of vehicle sales establishment. Maintains a balanced vehicle inventory. Determines monthly and yearly forecasts in terms of unit sales, gross profit objectives, and departmental profits. : Forecasts monthly with each salesperson to establish objectives in terms of the number and type of customers coming into the dealership, closing percentages in each category, time utilization, prospecting efforts, unit sales, and projected income. Recommends procedures for short-and long-range advertising, sales promotions, staffing needs, lease promotions, compensation plans, customer complaints, salespersons' evaluations, and car rentals. Conducts sales meetings. Facilitates pre-delivery with the Service Manager. Provides on-the-job training for salespeople. Ensures that salespeople are following an established prospecting program to obtain optimum results. Reviews monthly commission sheets, productivity reports, salespersons' monthly forecast, and profit performance by salesperson and as a department. Maintains a balanced vehicle inventory and establishes a program for moving vehicles in inventory. Ensures that Sales Department employees follow safety policy and practices

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