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Supervises established Equal Employment Opportunity/Affirmative Action program requirements and activities and facilitates compliance with government agencies. Researches sources of female and minority employment candidates. This position typically reports to the EEO Manager and is the first level of supervision in the organization.: Monitors organization's employment practices and related Human Resources policies to ensure compliance with government legislation. Investigates reported equal opportunity violations to clarify issues, and may meet with managers and personnel involved to address, arbitrate, and settle disputes. Prepares reports mandated by government agencies. Remains current on modifications in government regulations and informs management of changes. Makes recommendations for changes in policies to mitigate violations. May train other department managers and supervisors in compliance requirements such as posting notices, processing grievances, or correcting gender, minority, and other protected class imbalances.

Supervisor Equal Opportunity

Account Manager Client Services

Manages and motivates a staff to help deliver outstanding service and strong account management to a broad customer base. Manages the service or sale of certain accounts, with duties entailing estimating and analyzing records of present and past operations, trends and costs, estimated and realized revenue, administrative commitments, and obligations incurred. Provides thorough and professional services that enable the organization to meet the customer's expectations. Organizes, coordinates, and maintains the internal activities of team. : Finds and contacts potential new customers. Keeps in contact with customers, answers their questions, and deals with complaints. Establishes a strong customer service culture, helping to create the reputation of the business as a trusted advisor to customers. Possesses excellent communication and team leadership skills, and outstanding organizational skills. Uses innovation and forward thinking to build strong internal and external relationships. Understands and improves processes to deliver on customer expectations. Predicts future market trends and develops new sales ideas. Interprets accounts and records to management. May be responsible for sales budget. May attend trade shows and conferences.

Equal Opportunity Representative

Organizes and implements federally funded programs related to equal employment opportunity by providing consultation, encouraging good will between employers and minority communities, and evaluating employment practices: consults with community representatives to develop technical assistance agreements in accordance with statutory regulations. Informs minority community on civil rights laws. Assists employers to interpret state and federal laws. Develops guidelines for nondiscriminatory employment practices for use by employers. Acts as liaison representative between minority placement agencies and large employers. Investigates existing employment practices to detect and correct discriminatory factors. Conducts surveys and evaluates findings to determine existence of systematic discrimination.

Equal Employment Opportunity Specialist

Monitors company contracts to determine Equal Employment Opportunity/Affirmative Action requirements and to facilitate compliance with government agencies. Identifies potential areas of equal employment or diversity problems, studies equal opportunity complaints to clarify issues, and meets with personnel involved to counsel, arbitrate, and settle disputes. : Confers with supervisory personnel to verify or document alleged violations of law, such as failure to post notices, process grievances, or correct ethnic or other imbalances. Reviews contracts to determine company actions required to meet equal opportunity provisions of local, State, or Federal laws. Prepares report of findings and makes recommendations for corrective action. Participates with Personnel Manager in addressing and resolving issues involving company hiring and related personnel policies.

Account Services Director

Oversees, leads, directs, and manages the account services group. Facilitates new business growth with existing clients to generate additional revenue. Manages relationships, generates revenue within client base, and provides client support at the organizational level. Partners with the account management staff in the development of strategic solutions and business development. Manages on-boarding of new business into account services team.: Coordinates with the account management staff on customer-specific items. Assumes responsibility for client retention and satisfaction. Leads in developing business from select prospects, in coordination with top management goals and objectives. Supports top management with client presentations, and collaborates with marketing on various conferences and/or presentations. Coordinates customer visits and other day-to-day activities with the account management staff. Schedules and participates in annual client reviews. Coordinates reporting needs from each group and works to deliver standard reporting instruments. Schedules and manages various in-market activities and events. Drives service and reporting standards within group for assigned accounts. Controls costs with focus on improving yield through collaboration with other internal operating teams. Assures smooth billing/invoicing process and account receivable collection. Conducts orientation sessions on-site, or via web technology for specific clients. Keeps abreast of emerging technology changes and innovations through formal or informal study, reading business and professional publications, networking, and participation in professional organizations. Utilizes superior communications skills to motivate staff and develop effective working relationships with peers, executives, and clients. Oversees and manages the professional development and productivity of staff members to ensure proper goals, training, professional development, and project requirements are met. Addresses employee performance problems in accordance with personnel policies of the organization. Coaches, trains, and mentors direct reports, and provides career development opportunities though active recruitment, training, and quality management activities. Conducts annual performance reviews for all staff within department.

Account Installation Specialist Associate

Administers the installation of assigned accounts under general direction including, but not limited to, structure and billing setup, eligibility collection, database loading, and preparation of plan materials, such as administrative documents and customer education materials.: Provides support to assigned accounts by responding to inquiries and resolving issues of concern. May provide guidance or expertise to less experienced representatives.

Sales Representative (Key Accounts)

Cultivates and maintains favorable contact with key and major accounts of the organization for the sale of products and services in assigned area or territory. This level is distinguished from lower-level Sales Representative positions by the size and nature of the accounts. Solicits potential new key accounts. Sustains a record of high sales achievement. Demonstrates complete knowledge of organization's policies, products and/or services. To carry out the responsibilities at this level typically requires a college degree or equivalent education and/or experience.: Communicates directly with new and existing customers or clients to explain features and merits of products or services offered. Demonstrates product or services and provides assistance in the best application of products or services. Answers all questions concerning a product or service, with appropriate coordination of sales negotiations where required. Closes transactions and takes orders. Investigates product/service warranty claims to ensure resolution within organization policies. Calculates and quotes prices. Analyzes and interprets records of present and past sales, trends and costs, estimated and realized revenue, administrative commitments, and obligations incurred for management. Submits time and expense reports to management. May coordinate company technical engineering support and services to ascertain customers needs. May specialize in a specific product or service.

Key Cutter

Cuts notches in key blanks to duplicate notches of original key, using key-duplicating machine: selects key blank according to size, shape, or code number of original key. Positions original key and blank in vises on carriage of machine and against guides. Turns thumbscrews to secure key and blank in vises. Starts cutting disk of machine. Pushes and pulls horizontally moving carriage of machine to slide notched edge of original key against stationary guide on machine and to move key blank against cutting disk, duplicating notches of original key in bit of blank. Turns thumbscrews and removes keys from vises. Presses and holds duplicated key against revolving wire wheel to remove burrs from key. Positions one key on top of another to compare notches of keys. May collect payment from customer and make change. May sell key holders or related novelty items.

Key Bed Installer

Performs any combination of following tasks to assemble piano frames, cases, and benches, using carpenter's handtools, templates, jigs, and woodworking machines: fits keybeds, shelves, music racks, and other case parts for assembly by sawing, drilling holes, and sanding material to fit, using handtools, bandsaw, jig, drill press, and sandpaper. Applies glue to side pieces and back frame parts with brush and positions material in clamp for drying, or gives material to gluing-machine operator, electronic for gluing and clamping. Installs additional pieces, such as pedalboard, toe rails, music racks, keycover rod, hardware, and decorative items, using handtools, work aids, and portable power tools. May be designated according to item assembled as bottom board and truss leg installer; key-bed installer; piano bench assembler; side gluer; top case assembler.

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