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Plan, direct, or coordinate the operations of companies or public and private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Include owners and managers who head small business establishments whose duties are primarily managerial. Exclude 'First-Line Supervisors/Managers of Retail Sales Workers' (41-1011) and workers in other small establishments.

User Support Analyst Supervisor

Supervises and coordinates activities of employees engaged in interpreting problems, providing assistance, problem-solving support, and advising computer user related to hardware, software, and systems. Assists User Support Analyst in solving non-routine software, hardware, and procedure problems. Typically requires a four-year college degree in field of specialty. Typically reports to manager level in the organization.: Talks with staff, computer users, supervisors, and managers to determine requirements for new or modified software and hardware. Writes recommendations for management review. Coordinates installation of hardware and software, and implementation of procedure changes. Interprets company policy to employees and enforces company policy and practices. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action.

Call Center/Customer Service Trainer

Teach or instruct vocational or occupational subjects at the postsecondary level (but at less than the baccalaureate) to students who have graduated or left high school. Include correspondence school instructors; industrial, commercial and government training instructors; and adult education teachers and instructors who prepare persons to operate industrial machinery and equipment and transportation and communications equipment. Teaching may take place in public or private schools whose primary business is education or in a school associated with an organization whose primary business is other than education.

Call Center Manager

Manages staff of Call Center Representatives and/or Telemarketers; focus is on staffing, training, and monitoring the production of the employees. Directs motivational sessions to improve productivity. Is required to be adept in activities of employees supervised. May report to a director, and staff typically includes supervisors in addition to Call Center Representatives and/or Telemarketing Representatives.: Studies schedules and estimates time, cost, and labor needed for completion of job assignments. Establishes or adjusts work procedures to meet productivity goals. Recommends measures to improve methods, quantity of sales, and suggests changes in working conditions to increase efficiency. May monitor calls to ensure quality standards and develop and/or supervise scripts. May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action.

Call Center Sales Representative

Solicits orders for merchandise or services over telephone. Reports to Telemarketing Supervisor. Calls prospective customers to explain type of service or merchandise offered. Quotes prices and tries to persuade customers to buy, using prepared sales talk.: Records names, addresses, purchases, and reactions of prospects solicited. Refers orders to other workers for filling. Enters data into order system. May prepare report on sales activities. May develop lists of prospects from city and telephone directories. May type report on sales activities.

Call Center Supervisor

Supervises and coordinates activities of Call Center Representative and/or Telemarketing Representatives who solicit orders for merchandise or services over the telephone. Studies schedules and estimates time for completion of job assignments. Monitors calls to ensure quality standards. Is required to be adept in activities of employees supervised. This position typically reports to a manger and is a first-level supervisory position.: Establishes or adjusts work procedures to meet department deadlines. Recommends measures to improve methods, quantity of sales, and suggests changes in working conditions to increase efficiency. Analyzes and resolves work problems, or assists employees in solving work problems. May compile lists of prospective clients to provide leads for additional business. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action. May supervise inbound or outbound call center representatives.

Driver Starting Gate

Steers vehicle equipped with rear folding barrier (gate) that allows alignment and positioning of horses abreast of gate prior to official start of sulky (harness) race. Accepts control of vehicle acceleration from horse-race starter who simultaneously actuates folding of gate at starting point of race. Drives vehicle off track to clear path for race.

Call Out Clerk

Reads items listed on order sheets to laborer, stores who gathers and assembles items or to billing typist who prepares bills for items. Indicates on order sheets items located and items that are not available. May read items to checker i who examines articles prior to shipping. May be designated by kind of data called out to other worker as weight caller; yardage caller.

Nurse Call Center Manager

Manages a nurse triage call center operation (that is typically open 24 hours a day, 7 days a week) to ensure provision of quality telephonic nursing services in support of a health plan.: Hires and develops a qualified staff of nurses that provide clinical assessments, health education and referrals to health plan members. Plans, implements and analyzes a quality assurance program. Develops and monitors a departmental budget. Collects and analyzes data in support of the department to illustrate the contribution in savings of the service provided. Facilitates software contracting and maintenance for triage protocol software. Requires a Registered Nurse with two or more years of supervisory experience. A Bachelor’s degree in nursing is typically desired.

Technical Support Manager

Manages the resolution of technical issues for users of company products, including current and prospective clients, resellers, and professional product testing organizations. Designs, develops, and implements processes, systems, and technology to support and enhance the technical support function. Manages and develops the support teams, including hiring, professional development, and proactive project work.: Serves as a proactive liaison and support engineer to supervise level one support resolution and fix any escalated trouble tickets. Consults occasionally with users to understand and clarify their expectations of the products and communicate resolution steps and timelines. Creates and maintains a knowledge base of issues, resolutions, use cases, topologies, tricks and tips, configuration guides, FAQs, and documentation improvement suggestions. Documents all user interaction, manages trends, and reports on staff utilization. Identifies and analyzes technical trends and provides appropriate feedback to Product Management and Engineering. Identifies potential sales leads through customer usage scenarios to Product Management and Sales. Designs, installs, configures, and maintains necessary lab environment required to support products through failure replication and stress testing. Coordinates support issues for account management with sales team. Provides regular reports for management that measure the effectiveness of the technical support function. Directs, supports, and motivates the support teams to provide the highest quality service. Manages workflow, staffing, and schedules to meet operational goals, as agreed upon with management and in accordance to the budget.

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