Use word processor/computer or typewriter to type letters, reports, forms, or other material from rough draft, corrected copy, or voice recording. May perform other clerical duties as assigned. Include composing data keyers. Exclude 'Data Entry Keyers' (43-9021), 'Secretaries and Administrative Assistants' (43-6011 through 43-6014), 'Court Reporters' (23-2091), and 'Medical Transcriptionists' (31-9094).
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Sell life, property, casualty, health, automotive, or other types of insurance. May refer clients to independent brokers, work as independent broker, or be employed by an insurance company.
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Teach or instruct vocational or occupational subjects at the postsecondary level (but at less than the baccalaureate) to students who have graduated or left high school. Include correspondence school instructors; industrial, commercial and government training instructors; and adult education teachers and instructors who prepare persons to operate industrial machinery and equipment and transportation and communications equipment. Teaching may take place in public or private schools whose primary business is education or in a school associated with an organization whose primary business is other than education.
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Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Exclude individuals whose duties are primarily sales or repair.
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Opens accounts, explains and processes investments and other financial services, researches account problems, resolves complaints, and corrects records. Interviews customers to obtain information and explain available financial services, such as savings and checking accounts, Individual Retirement Account, Certificates of Deposit, savings bonds, and securities. Rents safe deposit boxes. Job know-how usually involves one to two years of directly related study, training, and/or experience.: Answers customers' questions and investigates and corrects errors, following customer and establishment records. Presents funds received from customer to teller deposit, and obtains receipt for customer. May help customer complete loan application. May type account information obtained from customer on record card or form and enter it into computer. May obtain credit records from credit reporting agency. May admit customers to safe deposit vault. May execute wire transfers of funds.
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Conducts classroom and on-the-job training for customer-service representatives: instructs employees on company policies, systems, and routines for handling customer service requests, following prescribed training program. Explains service forms and company procedures, using training aids, such as tape recorder, motion picture films, and slides. Listens to or takes recordings of trainees handling customer service calls to detect errors. Discusses errors and problems to improve techniques in handling calls.
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Interacts with customers to provide information in response to inquires about accounts, products, and services. Handles and resolves customer complaints, special orders, or returns in-store or via phone or mail. Answers customers' questions regarding product or service and operation or maintenance. Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping. May solicit sale of new or additional services or products. Nature of products and services is at a level of complexity that usually involves up to two years of directly related study, training, and/or experience to acquire job know-how. For Financial Representative, see Customer Service Representative Financial.: Talks with customers by phone or in person to ensure the best service possible. Interviews customers to obtain information and explain available services. Investigates and corrects errors, following customer and company records. Adjusts complaints concerning billing or services rendered. Refers complaints of product or service failure to appropriate departments for investigation. Coordinates customers' service needs with other departments as required to ensure customer service. May obtain credit records from credit reporting agency. May visit customers' premises to obtain order or resolve customer problems.
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Interacts with customers by phone or in person to provide information and to ensure the best technical service possible. Answers customers' technical or scientific questions regarding product or service and operation or maintenance. For less complex or lower level technical or scientific questions see Customer Service Representative (General Calls). Level and complexity of product and/or service usually involves more than two years of directly related study, training, and/or experience.: Interviews customers to obtain information, identify problem, and provides technical assistance. Acts as a liaison between development, engineering, sales, distributors and customers. Refers complaints of product or service failure to appropriate departments for investigation. Coordinates customers' service needs with other departments as required to ensure customer service. May receive orders, resolve complaints about billing, and explain how to use product or service. May visit customer premises to resolve customer problems.
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Provides customer service for the personal lines of insurance. Interacts with customers by phone or in person to ensure the best service possible. Answers customers' questions regarding product or service. Interviews customers to obtain information and explain available services. Receives and processes orders, provides information concerning pricing, changes in service, and discontinuance.: Investigates and corrects errors, following customer and company records. Adjusts complaints concerning billing or services rendered. Refers complaints of service failure to appropriate departments for investigation. Coordinates customers' service needs with other departments as required to ensure customer service. May visit customer premises to obtain order or resolve customer problems. May solicit sale of new or addition services or product. May obtain credit records from credit reporting agency.
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Provides customer service for the commercial insurance. Interacts with customers by phone or in person to ensure the best service possible. Answers customers' questions regarding product or service. Interviews customers to obtain information and explain available services. Receives and processes orders, provides information concerning pricing, changes in service, and discontinuance.: Investigates and corrects errors, following customer and company records. Adjusts complaints concerning billing or services rendered. Refers complaints of service or to appropriate departments for investigation. Coordinates customers' service needs with other departments as required to ensure customer service. May solicit sale of new or addition services or product. May obtain credit records from credit reporting agency. May visit customer premises to obtain order or resolve customer problems.
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