Computer Supervisor User Support

Computer Supervisor User Support Job Description

Supervises and coordinates activities of employees engaged in interpreting problems, providing assistance, problem-solving support, and advising computer user related to hardware, software, and systems. Assists User Support Analyst in solving non-routine software, hardware, and procedure problems. Typically requires a four-year college degree in field of specialty. Typically reports to manager level in the organization.: Talks with staff, computer users, supervisors, and managers to determine requirements for new or modified software and hardware. Writes recommendations for management review. Coordinates installation of hardware and software, and implementation of procedure changes. Interprets company policy to employees and enforces company policy and practices. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action. (Source: eDOT Job Description)