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Sykes Home Powered by Alpine Access

 
Approx. 25 active jobs   |  Website
Overview
In 1998 Alpine Access pioneered a simple, yet revolutionary approach to customer care: rather than bring the people to the work, bring the work to the people. Since then, Alpine Access has continued to be the work @home leader in the call center industry. Its workforce of 5,000 employees dispersed throughout the U.S. and Canada support more than 50 brands across 30 programs. Clients include Fortune 1000 companies in retail, financial services, telecommunications, healthcare, technology, travel and hospitality, media and entertainment.
Culture
Alpine Access’s was built on the premise that by hiring the best and brightest talent from around the country we can deliver remarkable customer service, while giving our employees a much needed work-life balance. Due to the virtual nature of our at-home services, Alpine Access’ employees enjoy the freedom to live where they want, along with the flexibility to work at times that best meet their unique needs. Our work at-home agents are invisible extensions of our clients, delivering consistency in quality, performance and culture. The Alpine Access family is comprised of people across various demographic groups including retirees, parents, adult students, people with disabilities, care givers, current and former military members and their spouses. Alpine Access’ success is a direct result of the “passion to serve” attitude of all our employees.
Career Opportunities
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History
Alpine Access was founded in 1998 with a simple, yet revolutionary approach to customer care: rather than bring the people to the work, bring the work to the people. By doing so, Alpine Access could select the very best employees from across the country to handle customer contacts on behalf of our clients. The home-based employee model was born.

Over the past decade, we have established our position as the premium provider of customer care in the industry.

  • Recruited, hired, trained and managed all of our agents virtually since inception.
  • All of our agents are employees, not independent contractors.
  • We hire successful agents to work as coaches, team leaders and account managers.
  • We have handled tens of millions of calls for clients that want access to quality employees, compelling operational efficiency and economic success from their customer care operations.

These achievements mean Alpine Access is the proven partner for your customer service needs.

Today, Alpine Access has ascended the peak of the customer care industry. We provide our ACE™ - Alpine Customer Experience - solutions that result in top line revenue growth and increased bottom line profitability. Alpine Access means a competitive advantage for your organization.